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Table of Contents
Summary of Contents for Nets nexi N950
- Page 1 Nets SmartPOS N950 User Manual Npay Payment Application...
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Page 2: Table Of Contents
4.3.2 Using Accessibility Mode 4.4 Language 5. Terminal maintenance 5.1 Keeping the terminal clean & hygienic 5.2 Payment terminal battery maintenance 6. Troubleshooting and servicing 6.1 Swap service 6.2 Terminations 7. Troubleshooting 7.1 Safety 7.2 Customer service Nets SmartPOS N950 user manual... -
Page 3: Introduction
2.2 Components of the N950 payment terminal Contactless reader Printer roll cover Paper output slot Front camera LCD touch screen Charging base port Power Magnetic card button reader Volume Battery cover button Speaker USB-C port Chip card reader Nets SmartPOS N950 user manual... -
Page 4: Sim Card
Npay app • Npay is a payment solution of Nets & Nexi Group. The Npay App is backed up by our powerful payment gateway that processes your payments securely. -
Page 5: Battery
Make sure that the terminal is switched off and that the adapter is disconnected before installing the battery. Always use the original battery and power adapter provided by Nets. Using alternative batteries or adapters from different devices or providers may cause damage, heating, or even explosion in the hardware and battery. -
Page 6: Installing The Receipt Paper
‘Power off’ / ‘Reboot’ depending on your choice. Note: In case of the terminal crashing, please press the power button for about 10 seconds to force-reboot the terminal. You can also try to re-plug the battery and then boot the terminal. Nets SmartPOS N950 user manual... -
Page 7: Perform Payments
• Click on the transaction, for which you need to reprint the receipt from the list. • You will see a ‘Refund’ option appear in the lower right corner of your terminal screen. • Choose to re-print / resend the receipt. Nets SmartPOS N950 user manual... -
Page 8: Cancel /Void
Please note, that payments that have been processed over 24 hours ago cannot be voided as the settlements are already sent to the acquirer. In these cases, the payment can be refunded (see section 3.8 Refunds). Nets SmartPOS N950 user manual... -
Page 9: Refunds
NFC area using your refund will appear the same card that the on the screen. Confirm original payment was your option by pressing made with. desired are on the screen. Choose to print or disregard the receipt. Nets SmartPOS N950 user manual... -
Page 10: Printing Reports
Payments that are made during the day are collected in our service. A settlement batch is formed out of the payments and sent to the acquirer automatically every night. The settlement batch can be viewed in MyNets (my.nets.eu/portal) and the MyPayments app during the following banking day. -
Page 11: Touchscreen
4.4 Language The terminal supports the following languages: English, Swedish, Finnish, Danish, and Norwegian. In payment situations, the terminal reads the information from the cardholder’s payment card in the languages that are supported. Nets SmartPOS N950 user manual... -
Page 12: Terminal Maintenance
Nets Customer Service shall be used and the package(s) delivered to PostNord. NB: If a terminal is defective, it shall not be sent for repair until the error has been reported to Nets Customer Service. The terminal must be packaged securely. -
Page 13: Customer Service
7.2 Customer service Should you have any issues or questions concerning your terminal, please check our local support resources at Nets.eu. Nets SmartPOS N950 user manual...
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