Volcora 500086 User Manual

FREQUENTLY ASKED QUESTIONS
1. Why my cash drawer won't open?
The power provided by the host device is lower than
the operating voltage of the cash drawer, resulting in
not being able to open the cash drawer.
The power provided by the host device is higher than
the operating voltage of the cash drawer, and the cash
drawer has been working in this condition for a long
time, with the electromagnetic parts being damaged.
The host device adopts a different protocol from
that of the cash drawer so the cash drawer is not
compatible with the host device and not able to
receive the command to open.
2. How can I get a replacement key
from my cash drawer?
On the keys and the lock are etched with codes
used for matching each other. If the keys are lost,
please contact Volcora Customer Service with a
photo of the code on the lock.
3. What is the difference between RJ-11
cable and RJ-12 cable when it comes
to the cash drawer?
RJ-11 is only enable the cash drawer to open but
cannot show the state of the cash drawer. With RI-12
cable, the cash drawer is able to send a signal of the
state of the cash drawer to the POS system so that
the register system can display whether the drawer is
open or closed.
5
PREVENTATIVE MAINTENANCE
The cash drawer slides should be periodically cleaned and
lubricated. Frequency is dependent on use and the
environment. Using a dry, lint free cloth, wipe out the old
grease and debris from the inner and outer slides. Do not
use water or any type of liquid cleaner. Using a clean
applicator, apply a thin layer of lithium-based bearing
grease to the inner and outer slides. Cycle the slides
several times to properly coat the ball bearings and to
spread the grease evenly.
CUSTOMER SUPPORT
If your cash drawer is missing parts or having difficulty
operating, please contact our customer service.
For any reason that you are not satisfied with your
purchase, please contact our customer service.
Email: support@volcora.com
For More Information Please Visit Our Website
www.volcora.com
Run Business For Less
6
Run Business For Less
Cash Drawer User Guide
For
500086 , 500087, 500088 , 500089,
500110, 500111, 500112 , 500113, 500114 ,
500115, 500116 , 500117, 500118 , 5001119
Thank you for choosing VOLCORA,
Please read the instruction CAREFULLY.
1