Summary of Contents for Nanoptix Paycheck NextGen Rev 1
- Page 1 PayCheck NextGen Rev 1 ® ™ PayCheck NextGen Rev 2 ® ™ Service Manual March 25, 2024 Document # 720009-0001R...
- Page 2 Legal Notices Disclaimer Information in this document is subject to change without notice. Consult your Nanoptix Inc. sales representative for information that is applicable and current. Nanoptix Inc. reserves the right to improve products as new technology, components, software and firmware become available.
- Page 3 AC line filtering, over-current and short-circuit protection. Use of this product with a power supply other than the Nanoptix Inc. power supply will require you to test the power supply and Nanoptix Inc. printer for FCC and CE mark certification.
- Page 4 Service Manual Change and Review History Revision Editor Date Changes G. Robichaud 2017-10-18 Initial version Z. Wheeler 2022-10-27 Added duty cycle information G. Robichaud 2023-04-06 Revised pictures of paper low G. Robichaud 2024-03-25 Amended for Rev 2 changes Document # 720009-0001R March 25, 2024...
-
Page 5: Table Of Contents
4 Spare parts replacement instructions ..............27 5 Printer Maintenance Instructions ................33 6 Service & Support ....................36 Returning printers back to Nanoptix for repairs (RMA) ........36 Technical Support Contact Information ..............36 Document # 720009-0001R March 25, 2024... - Page 6 Service Manual Figures 1: N ® ™ P ......1 IGURE ANOPTIX HECK RINTER 2: N ................4 IGURE AME PLATE 2: D ..............4 IGURE YCLE IMIT 3: T ............5 IGURE ICKET TACK RIENTATION 4: L ................ 6 IGURE OADING APER...
- Page 7 Service Manual Tables 1: S ................3 ABLE PECIFICATIONS 2: R ..................4 ABLE EVISION 2: I ................ 7 ABLE NTERFACE LEFT 4: I ..............8 ABLE NTERFACE RIGHT 3: I – ..............8 ABLE NTERFACE FRONT 4: LED I ..............
-
Page 8: About The Printer
The printer is small enough to fit almost anywhere and is easy to use with the ticket exiting from the front. Figure 1: Nanoptix PayCheck ® NextGen™ Printer... -
Page 9: General Specifications
Service Manual 1.2 General specifications Print Method Direct Thermal Resolution 8 dot/mm (203 dpi) Print Width 64mm Paper Width 65mm Cartridge Size 400, 600, 800 Operating Temperature 0° to 50° C Storage Temperature -20° C to 75° C Operating Relative Humidity 5% to 90% RH at 50°C (non-condensing) Communication Interface Options 2 Bidirectional RS-232C... - Page 10 Service Manual Immunity EN 55024 Information Technology Equipment Emission Standards EN 55032:2015/A11:2020 CISPR 32:2015/AMD1:2019 AS/NZS CISPR 32: 2015 AMD 1:2020 EN 61000-3-2:2014 EN 61000-3-3:2013 FCC 47 CFR Part 15, Subpart B - Verification ICES-003 Issue 7 October 2020 EN 55035:2017/A11:2020 CISPR 35:2016 Safety QPS Certified...
-
Page 11: Revision Identification
Service Manual 1.3 Revision Identification ® ® There are 2 versions of the Nanoptix PayCheck NextGen™ printer, PayCheck NextGen™ ® revision 1 and PayCheck NextGen™ revision 2. The revision is identified by the product serial number located on the name plate. -
Page 12: Paper Loading
Service Manual 1.5 Paper Loading The paper stack should be changed when it is low or out. Caution: The printer will not operate without paper, but it may continue to accept data from the host computer. Since the printer cannot print any transactions, the data may be lost. The maximum stack that will fit in the ticket cartridge is 400, 600 or 800 tickets depending on the cartridge option that was purchased with the printer. -
Page 13: Figure 4: Loading Paper
Service Manual Open drawer. Drop ticket stack into ticket (if necessary) cartridge. Feed ticket into printer mechanism Once paper has been aligned until resistance is felt. ticket is ready to print. Figure 5: Loading Paper Document # 720009-0001R March 25, 2024... -
Page 14: Printer Interface
Service Manual 1.6 Printer Interface Identifier Type Function USB type B USB communication 14 pin “Molex mini fit” Power & dual serial communication Left jumper Connects pin 5 to Pin 7 & 10 on port B (Rev 1 only) Right jumper Bezel control connected to pin 9 of port B (Rev 1 only) Switch left position... -
Page 15: Figure 7: Interface - Right
Service Manual Identifier Type Function USB type A USB communication (Rev 1 only) RJ45 802.3 Network interface (optional) Micro HDMI Video, etc. (Rev 1 only) Table 4: Interface - right Figure 7: Interface – right Identifier Type Function SD media card interface MicroSD Molex microfit 3.0 Bezel illumination... -
Page 16: Printer Controls
Service Manual 1.7 Printer Controls 1.7.1 Printer Reset (Service use only) The printer is reset by disconnecting and reconnecting the power/communication cable. Once connected, the printer goes through a startup routine and resets itself. Figure 9: Printer Reset 1.7.2 Paper Feed Button The paper feed button is used to advance the paper. -
Page 17: Dip Switches
Service Manual 1.7.3 DIP switches The DIP switch is available through the access hole of the bottom plate. Figure 11: DIP Switch Identifier Position Function Recovery mode OFF (default) Run mode ON or OFF (default) Spare ON or OFF (default) Spare ON (default) Watchdog enabled... -
Page 18: Led
Service Manual 1.7.4 LED Two LEDs provide visual feedback of the operation of the printer. Figure 13: LED Positions Error LED Status LED Condition (Red) (Green) Printer Ready Paper Out MED BLINK Temperature Error Voltage Error (Over 26.2 SLOW BLINK VDC) FAST BLINK Print Head Error... -
Page 19: Paper Low
Service Manual 1.7.5 Paper Low There are 4 paper low detection options. Paper low sensor 1 is only used when paper low sensor 2 is in the off position. Detection quantity (sheets) Paper low 2 position HIGH MEDIUM Table 7: Paper low To change the paper low detection quantity. -
Page 20: Testing The Printer
Service Manual 1.8 Testing the Printer 1.8.1 Configuration Ticket This test can be used to verify the correct operation of the printer. The test prints a resident ticket listing the current printer settings. This ticket can also be used to verify printing quality. To print the test ticket, the printer must be powered “ON”... -
Page 21: Printer Performance Metrics
“ON” and operating in normal “Run Mode”. Press and hold the paper feed button for approximately 5 seconds. A performance ticket similar to below will be printed. (B8D52E31) Performance Report (B8D52E31) Nanoptix PayCheck ® USB printer Statistics... -
Page 22: Clearing Jams
Service Manual 1.9 Clearing Jams The Nanoptix NextGen™ printer’s paper guide and printing mechanism roller are PayCheck ® easily removed, giving full access to the paper path. Figure 17: Clearing Jams Document # 720009-0001R March 25, 2024... -
Page 23: Troubleshooting The Printer
2 Troubleshooting the Printer 2.1 Basic Printer Operation ® Although the Nanoptix PayCheck printer is a complex device, its operation is fairly simple. The printer requires two consumables to operate, (1) a regulated 24 VDC power source and approved thermal paper. The printer is equipped with eight communication interface ports. -
Page 24: Communication Cables Pin-Out
Service Manual 2.2 Communication Cables Pin-Out 2.2.1 Universal Communication interface The table below describes the connection pin-out for the Universal Interface (14-pin “Molex” type) Signal Name Printer I/O Host I/O Printer Function Reset Input Output Resets Printer PRT_AUX_RXD Input Output Auxiliary Receive VAUX Input... -
Page 25: Printing Problems
2.3 Printing Problems The table below can be used to determine the cause and resolution of the most common problems that may occur. If the information in this section does not correct the problem, contact a Nanoptix service representative. Problem Possible Causes... -
Page 26: Main Controller Pcb Connector Layout
Service Manual 2.3.1 Main Controller PCB Connector Layout TPH grounding tab Feeder motor Paper-in chute sensor & cover closed Index (Top of Form) Thermal Print Head Paper low – bottom (one sheet) Paper low – side (3 options) Table 12: Connector Functions Figure 19: Connector Layout (Rev 2 shown) Document # 720009-0001R March 25, 2024... -
Page 27: Media And Supplies Guide
Service Manual 3 Media and Supplies Guide 3.1 Thermal Paper Specifications NOTE: Qualified thermal paper with the following specifications is required for proper operation. Width 65 mm +/-1 (2.56 IN) Length 156 mm +/- 1 (6.14 IN) Thickness 4.5 +0.1 -0.3 mil Brightness Smoothness 2000 sec Avg. -
Page 28: Figure 19: Ticket Specifications
Service Manual Figure 21: Ticket Specifications Document # 720009-0001R March 25, 2024... -
Page 29: Ordering Thermal Paper
3.2 Ordering Thermal Paper The following paper grade produced by Appvion and Kanzaki Specialty Papers are recommended by Nanoptix. There are a number of paper converters qualified to supply this Table 14 paper, provided they use the recommended grades listed in Paper qualification services are offered by Nanoptix for additional grades not listed below. -
Page 30: Parts List (Available As A Separate Document)
Service Manual 3.4 Parts List (Available as a separate document) Figure 22: Part List Document # 720009-0001R March 25, 2024... -
Page 31: Exploded View (Available As A Separate Document)
Service Manual 3.5 Exploded View (Available as a separate document) Figure 23: Exploded View Document # 720009-0001R March 25, 2024... -
Page 32: Mechanical Drawings
Service Manual 3.6 Mechanical Drawings Figure 24: Dimensions - Front Figure 25: Dimensions - Bottom Document # 720009-0001R March 25, 2024... -
Page 33: Figure 24: Dimensions - Right Side ( No Ticket Extension )
Service Manual Figure 26: Dimensions – Right side (no ticket extension) Figure 27: Dimensions – Right side (600 ticket extension) Figure 28: Dimensions – Right side (800 ticket extension) Document # 720009-0001R March 25, 2024... -
Page 34: Spare Parts Replacement Instructions
Service Manual 4 Spare parts replacement instructions Use ESD protection (such as a wrist strap) anytime a PCB is exposed Instruction A: Removal of the printer from the mounting bracket 1. Pull printer forward until resistance is felt, then move green lever all the way to the left 2. -
Page 35: Figure 29: Base Plate
Service Manual Instruction C: Removal of the base plate 1. Remove 4 screws then lift up to remove the baseplate Figure 31: Base Plate Instruction D: Removal of the circuit boards 1. Disconnect the 2 paper low harnesses 2. Lift board and disconnect the remaining harnesses 3. -
Page 36: Figure 31: Ticket Inlet & Index Sensor
Service Manual Instruction E: Removal of ticket inlet & Index mark (TOF) sensor 1. Remove 2 mounting screws and lift ticket inlet 2. Remove the sensor by pushing out the sensor holder Figure 33: Ticket Inlet & Index sensor Instruction F: Removal of ticket tray 1. -
Page 37: Figure 33: Front Bar
Service Manual Instruction G: Removal of front bar 1. Remove 2 mounting screws and lift bar Figure 35: Front bar Instruction H: Removal of printing mechanism assembly 1. Lift assembly up while guiding harnesses through their corresponding access holes Figure 36: Printing Mech Document # 720009-0001R March 25, 2024... -
Page 38: Figure 35: Paper Guide
Service Manual Instruction I: Removal of the paper guide assembly 1. Remove the mounting screw then slide the guide assembly up and away from the printing mechanism Figure 37: Paper guide Instruction J: Removal of the top paper guide from the assembly 1. -
Page 39: Figure 37: Chute Sensor
Service Manual Instruction K: Removal of chute sensor 1. Push front sensor mounting clip then lift sensor up. Figure 39: Chute sensor Instruction L: Removal of the paper guide switch assembly 1. Remove mounting screw and lift up the assembly up Figure 40: Guide switch Document # 720009-0001R March 25, 2024... -
Page 40: Printer Maintenance Instructions
Service Manual 5 Printer Maintenance Instructions Note: Under normal operating conditions, the minimum interval for cleaning the Nanoptix ® PayCheck NextGen™ printer is 3 months or 5 km of paper printed, whichever comes first. 1. Remove excess dust using a portable vacuum cleaner or wipe clean with a damp... -
Page 41: Figure 41: Remove Roller
Service Manual 3. Remove roller by pressing down and rolling towards the front of the printer Figure 43: Remove Roller 4. Clean the roller with a cotton swab and a mild soap solution. Figure 44: Clean Roller 5. Clean paper guide sensor using a cotton swab Figure 45: Clean paper guide sensor using a cotton swab Document # 720009-0001R March 25, 2024... -
Page 42: Figure 44: Clean Heating Elements
Service Manual Clean the heating elements (black line on the print head) with a cotton swab and isopropyl alcohol. Figure 46: Clean heating elements Document # 720009-0001R March 25, 2024... -
Page 43: Service & Support
Service Manual 6 Service & Support 6.1 Returning printers back to Nanoptix for repairs (RMA) • Send repair approval request to Nanoptix Inc. which should include: Printer model # Serial # Brief problem description • Ship defective products to Nanoptix Inc.
Need help?
Do you have a question about the Paycheck NextGen Rev 1 and is the answer not in the manual?
Questions and answers