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Operating instructions
for washing machines
To avoid the risk of accidents or damage to the machine, it is essential
to read these instructions before it is installed and used for the first
time.
en-GB
M.-Nr. 12 393 630

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Summary of Contents for Miele WWK360 WCS PWash

  • Page 1 Operating instructions for washing machines To avoid the risk of accidents or damage to the machine, it is essential to read these instructions before it is installed and used for the first time. en-GB M.-Nr. 12 393 630...
  • Page 2: Table Of Contents

    Before using for the first time..................16 Miele@home ........................17 1. Remove the transit bars..................... 18 2. Setting up Miele@home................... 18 3. Start the calibration programme ................19 Washing environmentally and economically ............20 1. Prepare the laundry ....................21 2.
  • Page 3 Water softeners ......................43 Dispensing aids ......................43 Fabric conditioner and liquid starch ................43 Recommended Miele detergents ................44 Recommended detergents in accordance with Directive (EU) Nr. 1015/2010 ..45 Cleaning and care ......................46 Cleaning the external casing and the control panel ..........46 Cleaning the detergent dispenser drawer ..............
  • Page 4 Contents Installation........................60 Front view ........................60 Rear view ......................... 61 Installation surface......................62 Transporting the washing machine to its installation site ........62 Removing the transit bars ..................... 63 Fitting the transit bars ....................64 Levelling the machine ....................65 Screwing out and adjusting the feet ..............
  • Page 5 Contents  Anti-crease....................... 80  Backlight brightness dimmed ................80 Networking ........................81  Remote control......................81  SmartGrid ........................ 81  RemoteUpdate......................82 Switching off WiFi ......................83 Copyrights and licences for the communication module......... 83 Detergents and care products ................... 84 Detergent.........................
  • Page 6: Caring For The Environment

    Miele, free of charge. By law, you are solely responsible for deleting any personal data from the old appliance prior to disposal. You are legally obliged...
  • Page 7: Warning And Safety Instructions

    It must be used only as a domestic appliance to wash items which are specified by the manufacturer as being washable on the wash care label. Miele cannot be held liable for damage resulting from in- correct or improper use or operation.
  • Page 8 The function and operation of the protective measures provided in the domestic electrical installation and in this Miele product must also be maintained in isolated operation or in operation that is not synchronised with the mains power supply, or these measures must be replaced by equivalent measures in the installation.
  • Page 9 Faulty components must only be replaced by genuine Miele ori-  ginal spare parts. Only when these parts are fitted can Miele guaran- tee the safety standards of the machine. The electrical socket must be easily accessible after installation so ...
  • Page 10 The machine must not be used in a non-stationary location (e.g. on a ship).  Do not make any alterations to the machine, unless authorised to do so by Miele. Correct use Do not install the washing machine in a room where there is a risk ...
  • Page 11 If, however, you do wish to descale it, only use a proprietary natural citric acid based descaling agent. Miele recommends using Miele descaling agent which is available to order online at www.miele.co.uk or from Miele. Strictly observe the instructions on the packaging.
  • Page 12 Warning and Safety instructions Do not use solvent based cleaning agents, e.g. those containing  benzine, in this machine, as this may result in damage to component parts and create toxic fumes. Such agents also pose a fire and explo- sion hazard.
  • Page 13  A Miele tumble dryer can be stacked on top of a Miele washing machine using the appropriate stacking kit (available as an optional accessory). Please make sure you order the correct one for the Miele washing machine and Miele tumble dryer.
  • Page 14: Operating The Washing Machine

    Operating the washing machine Control panel             a Control field e Indicator lights The control field consists of a time  lights up if there are faults af- display and various sensor controls. fecting the water inlet and The individual sensor controls are ex- drainage...
  • Page 15: How The Control Field Works

    Operating the washing machine g Time display i Start/Add laundry sensor control After the programme has started, the  The programme can be started programme duration will appear in as soon as the sensor control is the display in hours and minutes. flashing on and off.
  • Page 16: Before Using For The First Time

    Before using for the first time Remove the drain hose elbow  Damage resulting from incorrect from the drum installation and connection. Installing and connecting the wash- An elbow piece for the drain hose is ing machine incorrectly will cause stored in the drum.
  • Page 17: Miele@Home

    - a WiFi network Therefore, the availability of featured functions cannot be guaranteed. - the Miele@mobile App - a Miele user account. The user ac- Miele@home availability count can be created via the The ability to use the Miele app de- Miele@mobile App.
  • Page 18: Remove The Transit Bars

    When you have successfully connected, There are 2 ways of connecting:  will appear on the time display. 1. Via the Miele app (default) Tip: If the connection has not been set up when the timeout has finished 2. Via WPS counting down, repeat the process.
  • Page 19: Start The Calibration Programme

    Before using for the first time Opening the door at the end of the 3. Start the calibration pro- programme gramme The door remains locked during the anti- For optimum water and electricity con- crease phase. The control field lights up sumption and excellent wash results, it for the first 10 minutes.
  • Page 20: Washing Environmentally And Economically

    This will keep the energy and water and odours to build up in the washing consumption to a minimum in relation machine. Miele therefore recommends to the size of the load. cleaning the washing machine once every month.
  • Page 21: Prepare The Laundry

    1. Prepare the laundry Tip: Stains (e.g. blood, egg, coffee, tea) can be pre-treated using some handy tricks which can be found in the Miele guide to laundry care.  Damage due to solvent-based cleaning agents Cleaning agents containing benzine, stain remover, etc., can damage...
  • Page 22: Select A Programme

    Once the programme has started, the washing machine can be operated with the Miele app. You must touch the Start/Add laun- dry sensor control to enable operation via the Miele app. Touching the sensor control also locks the door of the washing machine.
  • Page 23: Load The Washing Machine

    3. Load the washing machine Open the door Close the door  Take hold of the door and pull it open.  Make sure that no items are caught between the door and the seal. Check the drum for pets or foreign objects before loading it with laundry.
  • Page 24: Select Programme Settings

    4. Select programme settings Selecting a temperature and Selecting Extras spin speed The selection of extras available for the wash programme lights up dimly. The wash programme’s preset temper- ature and spin speed light up brightly. The choice of available temperatures and spin speeds for the wash pro- gramme light up dimmed.
  • Page 25: Add Detergent

    5. Add detergent There are several options for adding de- Adding fabric conditioner tergent. Detergent dispenser drawer Any detergent suitable for automatic front loading washing machines can be used. Please observe the instructions for use and dosage on the detergent packaging.
  • Page 26 5. Add detergent Tips on dosing Using liquid detergent with a pre-wash Adjust the detergent dosage to the level Liquid detergent cannot be used for the of soiling of the laundry and the size of main wash if the pre-wash has been se- the load.
  • Page 27: Capdosing

    Each capsule contains the correct amount for one wash cycle. Caps are available to order from Miele or from the Miele online shop (see the  Open the lid of the / compart- end of this booklet for contact details).
  • Page 28 5. Add detergent Switching off/changing Cap- Dosing  In order to switch off CapDosing, touch the brightly lit sensor.  In order to change CapDosing, touch one of the other capsule sensors.  Close the lid and press it firmly shut. ...
  • Page 29: Starting The Programme

    6. Starting the programme Starting a programme Adding laundry during a pro- gramme sequence (AddLoad) Laundry can be added or removed at any time, provided that the  symbol is not illuminated on the control field.  Touch the Start/Add laundry sensor control. ...
  • Page 30: End Of Programme

    7. End of programme Opening the door and removing Items left in the drum could discolour the laundry other items in the next wash or be- come discoloured themselves. The door remains locked during the anti- Remove all items from the drum. crease phase.
  • Page 31: Spinning

    Spinning Final spin speed in wash pro- Selecting Rinse hold (final spin) grammes  Touch the  sensor control (Rinse hold). When a programme is selected, the sensor control for the optimum spin The laundry is not spun after the final speed for that programme will be rinse and remains in the rinse water.
  • Page 32: Delay Start/Smartstart

     Delay start/SmartStart Changing or cancelling a started Delay Delay start start With the Delay start function, you can If the selected Delay start function has delay the start of the programme. started, it is no longer possible to This function is active when the  change the time.
  • Page 33  Delay start/SmartStart Setting the time period SmartStart If the  SmartGrid programming The SmartStart function lets you function is activated, the function of define a time period during which your the  sensor control changes. The washing machine will start automatic- time display no longer shows the delay ally based on an external signal.
  • Page 34: Programme Chart

    Programme chart ECO 40-60 Max. load 10,0 kg Items For normally soiled cotton garments A laundry load consisting of mixed cottons that are intended for washing at 40 °C or 60 °C can be washed in the same wash cycle. This programme is the most efficient in terms of energy and water consumption for washing cottons.
  • Page 35 Black and dark items made of cotton, mixed fibre or denim - Wash inside out. - Denim often contains excess dye and may run during the first few washes. Therefore, wash light and coloured items separately. MobileStart  The Miele app is used for selecting programmes and operating the appliance.
  • Page 36 Programme chart QuickPowerWash 60 °C – 40 °C Max. load 4,0 kg Items Lightly to moderately soiled garments which are also suitable for washing in the Cottons programme A special saturation process and wash rhythm ensure that the laun- dry is cleaned particularly quickly and thoroughly. Express 20 Cold to 40 °C Max.
  • Page 37: Extra Options

    Extra options You can use the extra options buttons to Water + augment the wash programmes. The water level in the main wash and the rinses will be increased. Selecting extra options You can select other functions for the Extra options are selected and deselec- Water + sensor control.
  • Page 38: The Following Extras Can Be Selected In Addition To The Programmes

    Extra options The following extras can be selected in addition to the pro- grammes ECO 40-60 – – – – Cottons     Minimum iron     Delicates     Woollens  – – –...
  • Page 39: Garment Care Label Symbols

    Garment care label symbols Washing Drying The figure quoted in the bucket is the Normal temperature  maximum temperature at which the Low temperature  garment can be washed. Do not tumble dry  Normal agitation  Reduced agitation  Ironing Much reduced agitation ...
  • Page 40: Programme Sequence

    Programme sequence Main wash Rinse Spin Water Wash Water Rinse level rhythm level cycles ECO 40-60 2–3     1,2,3 Cottons     Minimum iron     Delicates     Woollens  ...
  • Page 41 Programme sequence Special features in the pro-  = low water level gramme sequence  = medium water level Anti-crease:  = high water level At the end of the programme, the drum continues to turn at intervals for up to ...
  • Page 42: Changing The Programme Sequence

    Changing the programme sequence Changing a programme (safety Cancelling a programme lock) You can cancel a programme at any time after it has started. A programme, temperature, spin speed or selected options cannot be changed  Turn the programme selector to the once the machine has been successfully  position.
  • Page 43: Detergent

    Detergent The correct detergent Dispensing aids Use dispensing aids, (e.g. balls) if these All detergents produced for automatic are supplied with the detergent, particu- washing machines are suitable. Follow larly when using liquid detergent. the manufacturer's instructions and dosage recommendations on the pack- Refill packs of detergent aging.
  • Page 44: Recommended Miele Detergents

    Detergent Recommended Miele detergents Miele detergents have been specially designed for day-to-day use in Miele washing machines. See “Detergents and care products” for more information about these detergents. Miele detergents Miele capsules UltraWhite UltraColor    ECO 40-60 –...
  • Page 45: Recommended Detergents In Accordance With Directive (Eu) Nr. 1015/2010

    Detergent Recommended detergents in accordance with Directive (EU) Nr. 1015/2010 The recommendations apply to the temperature ranges given in the Programme chart. Universal Coloureds Delicates and Specialist woollens detergent ECO 40-60   – – Cottons – –   Minimum iron –...
  • Page 46: Cleaning And Care

    Cleaning and care Cleaning the external casing Cleaning the detergent dis- and the control panel penser drawer  Removing the dispenser drawer Risk of electric shock! Mains voltage is present when the washing machine is switched off Disconnect the machine from the electricity supply before cleaning or maintenance.
  • Page 47 Cleaning and care Cleaning the siphon and the / compartment channel Liquid starch results in clogging. If clogged, the siphon in the / compartment will not work and the compartment can overflow. Clean the siphon particularly thor- oughly after using liquid starch a few times.
  • Page 48: Hygiene Info(Cleaning The Drum)

    Cleaning and care  Reassemble in reverse order. Hygiene info (Cleaning the drum) Cleaning the filter in the inlet valve Washing at low temperatures and/or us-  Using pliers, carefully loosen the ing liquid detergent can cause bacteria ribbed plastic nut on the inlet valve and unpleasant odours to build up in the and unscrew it.
  • Page 49: Problem Solving Guide

    You can save time and money in many cases, as you do not need to call the Miele Customer Service Department. Information to help you rectify faults yourself can be found at www.miele.com/ser- vice. The following tables are designed to help you to find the cause of a malfunction or a fault and to resolve it.
  • Page 50: The Programme Is Cancelled And A Fault Indicator Light Lights Up In The Control Panel

     Wait at least 2 minutes before reconnecting the washing machine to the electricity supply.  Switch the washing machine on again.  Restart the programme. If the fault message appears again, contact the Miele Customer Service Department.
  • Page 51: During The Programme Sequence, A Symbol Appears In The Time Display

     programme is selected.  lights up in the time Miele@home is not set up. display when the Mo-  Network the washing machine; see “Before using bileStart  programme for the first time – 2. Setting up Miele@home”. is selected.
  • Page 52: At The End Of The Programme, An Indicator Light Lights Up In The Control Panel

    (see “Installation – Levelling the ma- chine”).  Check whether the maximum drainage head height of 1 m has been exceeded. If the fault message appears again, contact the Miele Customer Service Department. The washing machine can still be used, but without the Pre-ironing extra.
  • Page 53: General Problems With The Washing Machine

     In order to prevent bacteria and unpleasant odours building up in the washing machine, run the Cot- tons 90 °C programme using Miele machine cleaner or a multi-purpose powder detergent. The door and the detergent drawer were closed after washing.
  • Page 54 Problem solving guide General problems with the washing machine Problem Cause and remedy Large amounts of deter- The water pressure is too low. gent residue remain in  Clean the water inlet filter. the detergent dispenser  It may be useful to select the Water + extra option. drawer.
  • Page 55: An Unsatisfactory Wash Result

    Problem solving guide An unsatisfactory wash result Problem Cause and remedy Liquid detergent does Liquid detergents usually contain no bleaching not give the required agents. They do not remove fruit, coffee and tea result. stains.  Use a general purpose powder detergent contain- ing a bleaching agent.
  • Page 56: The Door Will Not Open

    Problem solving guide The door will not open Problem Cause and remedy The door cannot be The drum is locked during a programme. pulled open during a  Follow the description in “5. Starting a programme programme. – Adding or removing laundry”. After the programme is For safety reasons the drum door cannot be opened if cancelled, flashing bars...
  • Page 57: Opening The Door In The Event Of A Blocked Drain Outlet And/Or Power Cut

    Problem solving guide Draining the washing machine Opening the door in the event of a blocked drain outlet and/or Remove the drain filter, though not power cut completely.  Switch off the washing machine.  Place a suitable container under the access panel, e.g.
  • Page 58 Problem solving guide  Risk of water damage Make sure the drain filters are se- curely tightened. Otherwise there is a risk of water leakage during use. Replace the drain filters correctly and tighten them securely. Close the access panel for the drain pump.
  • Page 59: Service

    In the event of any faults which you can- Please note that telephone calls may not remedy yourself, please contact be monitored and recorded for training your Miele dealer or the Miele Cus- purposes. tomer Service Department. You can book a Miele Customer Ser-...
  • Page 60: Installation

    *INSTALLATION* Installation Front view a Water inlet hose (pressure tested to e Detergent dispenser drawer 7000 kPa) f Door b Mains connection cable g Access to filters, pumps and emer- c Flexible drain hose (with detachable gency release swivel elbow) h Four height-adjustable feet d Control panel...
  • Page 61: Rear View

    *INSTALLATION* Installation Rear view a Drain hose e Water inlet hose (pressure tested to 7000 kPa) b Transport clips for inlet and drain f Safety caps for transit bars hoses and mains connection cable c Mains connection cable g Transport clips for inlet and drain hoses and for storing transit bars d Protruding lid for holding when mov- when not in use...
  • Page 62: Installation Surface

    (concrete or brick), in order to ensure it cannot fall or slip. Secure the washing machine using a clamp/fastening bracket (MTS floor mounting kit – available from your Miele dealer or Miele spare parts de- partment).
  • Page 63: Removing The Transit Bars

    *INSTALLATION* Installation Removing the right-hand transit bar Removing the transit bars Removing the left-hand transit bar  Push the cover out and turn the left- hand transit bar 90° using the span-  Push the cover out and turn the left- ner supplied.
  • Page 64: Fitting The Transit Bars

    *INSTALLATION* Installation Covering holes  Risk of damage from incorrect transport.  Risk of injury from sharp edges. The washing machine may become There is a risk of injury from reaching damaged if moved without the transit into holes that are not covered. bars in place.
  • Page 65: Levelling The Machine

    *INSTALLATION* Installation Levelling the machine The washing machine must stand per- fectly level on all four feet to ensure safe and proper operation. Incorrect installation may increase elec- tricity and water consumption and may cause the machine to move about. Screwing out and adjusting the feet The four adjustable screw feet are used for levelling the washing machine.
  • Page 66: Installing Under A Continuous Worktop

    Washer-dryer stack The washing machine can be combined  Risk of electric shock due to ex- with a Miele tumble dryer in a washer- posed cables dryer stack. The appropriate “WTV” There is a risk of coming into contact stacking kit* to match your dryer is re- with live parts while the lid is re- quired.
  • Page 67: The Water Protection System

    Installation Drain hose The water protection system The drain hose is protected by a ventila- The Miele water protection system pro- tion system which prevents the washing tects all parts of the washing machine machine from being emptied com- from water damage.
  • Page 68: Connection To The Water Supply

    *INSTALLATION* Installation Maintenance Connection to the water supply Only use a genuine Miele hose that has  Health risk and risk of damage been pressure tested to withstand at due to contaminated incoming water. least 7,000 kPa should you ever need a The quality of the incoming water replacement.
  • Page 69: Water Drainage

    If required, the hose can be extended to a length of up to 5 m. Accessories are  available from your Miele dealer or from the Miele Customer Service Depart- ment. For drain heights of more than 1 m (up to a maximum delivery head of 1.8 m), a...
  • Page 70: Direct Connection To A Sink Drain Outlet

    *INSTALLATION* Installation Direct connection to a sink drain out- a Adapter b Spigot nut c Hose clip d End of the hose  Fit adapter  to the sink drain outlet using nut .  Attach the end of hose  to adapter .
  • Page 71: Electrical Connection

    Miele product must also be maintained  in isolated operation or in operation that Risk of fire from overheating.
  • Page 72: Technical Data

    Technical data Height 850 mm Width 596 mm Depth 643 mm Depth with door open 1077 mm Height for building under 850 mm Width for building under 600 mm Weight Approx. 95 kg Capacity 10,0 kg dry laundry Supply voltage See data plate Rated load See data plate Fuse rating See data plate Consumption data...
  • Page 73: Eu Conformity Declaration

    UK Conformity declaration Miele hereby declares that this washing machine complies with UK Radio Equip- ment Regulations 2017, as amended. The complete text of the UK declaration of conformity is available from one of the following internet addresses: - Products, Download from www.miele.co.uk...
  • Page 74: Consumption Data

    Consumption data...
  • Page 75: Programmable Functions

    Programmable functions Programmable functions The programmable functions are used to alter the washing machine’s elec- Buzzer  tronics to suit changing requirements. Keypad tone  Programmable functions can be  PIN code altered at any time. Control field switch-off behaviour ...
  • Page 76: Editing And Saving A Programmable Function

    Programmable functions Editing and saving a program- Exit programming level mable function  Turn the programme selector to . You can either switch a programmable The option you have selected is now function on/off or select different op- stored in memory. You can change it tions.
  • Page 77: Lock Code

    Programmable functions  Lock code  Control panel switch-off status The lock code prevents the washing machine being used without your To save energy the time display and knowledge. sensors will go out after 10 minutes, and only the Start/Add laundry sensor When the code has been activated, you will flash slowly.
  • Page 78: Memory

     Longer pre-wash Cottons The boiling point for water is lower at high altitudes. In order to avoid water If you require a longer pre-wash you boiling, Miele recommend activating can extend the pre-wash time. the reduce temperature setting at alti- Options tudes of more than 2000 m above sea...
  • Page 79: Water Plus

    Programmable functions  Water plus  Maximum rinse level You can determine the amount of wa- The water level in the rinse cycle can ter used if the Water + extra is selec- be permanently set to the highest ted. value.
  • Page 80: Suds Cooling

    Programmable functions  Suds cooling  Anti-crease When this is activated, additional wa- The anti-crease function helps prevent ter flows into the drum at the end of creasing if laundry is not going to be the main wash to cool the suds down. removed immediately after the end of Hot suds can damage plastic drainage the programme.
  • Page 81: Networking

     sensor control will have the new “SmartStart” function rather than the  Remote control “Delay start” function. You can use the Miele app to check Use the  sensor control to set a the status of your washing machine SmartStart time period. The washing from anywhere and start it remotely.
  • Page 82: Remoteupdate

    If you do not install an update, you can the update will be aborted and will continue to use your washing machine not be installed. in the usual way. However, Miele re- - Some software updates can only be commends installing updates. carried out by the Miele Customer Running a RemoteUpdate Service Department.
  • Page 83: Switching Off Wifi

    The next time you switch on the wash- tected by copyright. The copyrights held ing machine, you will be prompted to by Miele and third parties must be re- start the update again. spected. Switching off WiFi...
  • Page 84: Detergents And Care Products

    These specialist detergents are available available for this washing machine. All as convenient single-use capsules. products have been designed for Miele washing machines. Caps Sport These and many other products can be - For synthetic fabrics ordered from www.shop.miele.com, the...
  • Page 85: Fabric Care

    Detergents and care products Fabric care  Machine care These fabric care products are available Descaling agent as convenient single-use capsules. - Removes heavy limescale deposits Fabric conditioner cap - Mild and gentle with natural citric - Fabric conditioner for freshly scented acid laundry - Gentle on heater elements, drum and...
  • Page 87 United Kingdom Miele Co. Ltd., Fairacres, Marcham Road, Abingdon, Oxon, OX14 1TW Tel: 0330 160 6600, Internet: www.miele.co.uk, E-mail: info@miele.co.uk Australia Ireland South Africa Miele Australia Pty. Ltd. Miele Ireland Ltd. Miele (Pty) Ltd. ACN 005 635 398 2024 Bianconi Avenue...
  • Page 88 WWK 360 en-GB M.-Nr. 12 393 630 / 01...

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