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Troubleshooting
Having trouble completing the guided setup? Don't worry, it's usually an easy fix.
4K Picture Quality
• 4K picture quality is largely dependent on
the source. Make sure your source content
is 4K.
• To stream 4K, we recommend a broadband
speed of 25Mbps for optimum viewing.
• For Cable, Satellite, Gaming Consoles, and
Blu-Ray players, we recommend using
"High-Speed HDMI cables."
My picture is too small
(black bars on the side)
• Play your movie/video and press the (*)
asterisk button.
• Select Picture Size, select the picture size
of your preference.
How to install the Remote Control
Mobile App
The free Roku app allows you to use your mobile
device as a full functioning remote control with
voice search & keypad.
• Download the Roku app to your phone or
tablet through Google Play or iTunes.
• Simply search for "Roku App" and choose
the Roku app by Roku Inc.
• Follow the onscreen prompts and you're on
your way!
How do I turn the Text-to-Speech (TTS)
audio guide on or off?
• Press "*" key on the remote controller four
times to turn the audio guide on or o .
Or
1.
Select "Settings" at home screen
2.
Select "Accessibility"
3.
http://support.tclusa.com/televisions-faqs/how-to-
*
enable-and-disable-text-to-speech-on-my-tcl-roku-tv
Need more help?
https://support.tclusa.com/
1-877-300-9509
Cannot connect to wireless network
(Wi-Fi)
• Select the correct wireless network name and
verify the password entered (case sensitive).
• Relocate the router from objects that interfere
with performance (cordless phones, baby
monitors, etc.).
• Reboot the router by disconnecting the power
for more than 2 minutes and reconnect.
Problems connecting my cable/satellite
box or antenna through a coax cable
• For best performance, use the HDMI
connection. If not available, then:
• Make sure the cable connections to the
TV and your device are securely fastened.
• Select cable/satellite box or antenna TV
input.
• Select "start finding channels" and follow
the on-screen instructions to perform a
full channel scan.
What is the remote code for programming
my Universal or Cable/Satellite box
remote control
Providers
ATT U-verse
Charter
/ Spectrum
2
Comcast
3
DIRECTV
DISH
Time Warner / Spectrum
Don't see your provider listed,
visit TCLUSA.com/support/remotecodes
13
Codes for
TCL Roku TVs
1346
11756
11756
11756
1756, 535
387, 1566, 268
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