Olivetti IC-420 Service Manual

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Fiery Controller

IC-420

SERVICE GUIDE

Code: Y119660-9

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Summary of Contents for Olivetti IC-420

Page 1 Fiery Controller IC-420 SERVICE GUIDE Code: Y119660-9...
Page 3 Fiery® ES IC-420 Service Guide A guide for service technicians Replacement parts and specifications are subject to change.
Page 4 © 2018 Electronics For Imaging, Inc. This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electronics For Imaging, Inc.
Page 5: Table Of Contents
Contents List of Figures ....................5 Introduction .
Page 6 Service Guide: Fiery® ES IC-420 Backing up and restoring the system configuration ............. . . 33 Backing up the system configuration .
Page 7: List Of Figures
List of Figures Figure 1: The Fiery ES................... 6 Figure 2: Starting the Fiery ES.
Page 8: Introduction
Introduction This document includes information about servicing the Fiery® ES IC-420. In this document, Fiery® ES IC-420 is referred to as “the Fiery ES.” About the Fiery ES The Fiery ES embeds computer connectivity and highly efficient PostScript and PCL printing capacity into the d-Color MF369/MF309/MF259 Printer.
Page 9: Illustrations
Service Guide: Fiery® ES IC-420 Introduction Illustrations In this document, illustrations reflect the version of the Fiery ES being shipped at the time of publication. Components in illustrations are subject to change. For information about Fiery ES components that do not match illustrations in this document, contact your authorized service/support center.
Page 10: Preparing For Hardware Installation Or Parts Replacement
Service Guide: Fiery® ES IC-420 Introduction Preparing for hardware installation or parts replacement Before installing or servicing the Fiery ES, follow general precautions and obtain the correct tools. It is strongly recommended that before you service the Fiery ES, you carefully read all precautions and notices (see pages 8-10).
Page 11 Service Guide: Fiery® ES IC-420 Introduction Do not drop, jar, or bump the hard disk drive. • • Before you remove or install a hard disk drive, allow it to reach room temperature. Avoid magnets Keep magnets and magnetic-sensitive objects away from electronic components, especially the hard disk drive.
Page 12 Service Guide: Fiery® ES IC-420 Introduction Do not have liquids near the Fiery ES If liquid spills on the Fiery ES, immediately unplug the Fiery ES. Do not open the hard disk drive For more information about the hard disk drive, see “Hard disk drive (HDD)”...
Page 13: Tools You Will Need
Service Guide: Fiery® ES IC-420 Introduction Tools you will need To install or service the Fiery ES, you will need the following tools and parts: • ESD wrist grounding strap and antistatic mat • Flathead screwdriver #0, #1, and #2 Phillips head screwdrivers •...
Page 14: Using The Fiery Es
Using the Fiery ES This chapter describes how to use the Fiery ES. Starting, shutting down, rebooting, and restarting the Fiery ES Always use the following procedures to start, shut down, reboot, or restart the Fiery ES. Important: Always verify that the Fiery ES is not in use before you power off or restart it. Make sure that the system is not processing or printing a job.
Page 15: Figure 3: Tools Screen
Service Guide: Fiery® ES IC-420 Using the Fiery ES 2 Press the icon on the lower left corner of the printer control panel, and select Tools > Restart Server. Tools screen Figure 3: 3 Enter the administrator password and press Login.
Page 16 Service Guide Using the Fiery ES To reboot or restart the Fiery ES 1 If necessary, press the Menu button on the printer panel and select Fiery. 2 Press the icon on the lower left corner of the printer control panel, and select Tools > Restart Server. 3 When prompted, enter the administrator password and press Login.
Page 17: Replacing Parts
Replacing Parts Generally, the Fiery ES does not require regular maintenance. Use the procedures in this chapter to inspect, remove, reseat, or replace the following hardware components. • Printer interface board • Hard disk drive (HDD) DIMM (dual in-line memory module) •...
Page 18: Overview
Service Guide: Fiery® ES IC-420 Replacing Parts DIMM Power supply unit (AC adapter) Field Replacement Unit (FRU) Overview This chapter includes information about the following: Connector panel and LED display codes (page • Accessing the Fiery ES (page • Cable connections (page •...
Page 19: Fiery Es Connector Panel And Led Diagnostic Codes
Service Guide: Fiery® ES IC-420 Replacing Parts Fiery ES connector panel and LED diagnostic codes The connector panel and the front panel of the Fiery ES have the external connectors and power button. Familiarize yourself with the connector panel of the Fiery ES.
Page 20: Accessing The Fiery Es
Service Guide: Fiery® ES IC-420 Replacing Parts Accessing the Fiery ES Always use the following procedure to disconnect the Fiery ES from the printer and open the unit for inspection and service. Important: Make sure that you attach an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions before following this procedure.
Page 21: Checking Fiery Es Internal Connections
Service Guide: Fiery® ES IC-420 Replacing Parts Checking Fiery ES internal connections The most common causes of problems are faulty and loose connections. Before you conclude that any internal component has failed, remove, inspect, and reseat all appropriate connections, and then verify that the problem still occurs.
Page 22: Printer Interface Board
Service Guide: Fiery® ES IC-420 Replacing Parts Printer interface board The printer interface board is installed in PCIE x4 on the motherboard. Note: The printer interface cable that connects the printer interface board and the Printer is provided with the printer.
Page 23: Figure 8: Removing The Printer Interface Board
Service Guide: Fiery® ES IC-420 Replacing Parts Removing the printer interface board Figure 8: Mounting screw PCIEx4 slot 3 Remove the printer interface board from the chassis. Gently pull the printer interface board straight out of the PCI slot on the riser card. Place the printer interface board on an antistatic surface.
Page 24: Dimm
Service Guide: Fiery® ES IC-420 Replacing Parts DIMM DIMM (dual in-line memory module) is held in place by levers at both end of the DIMM socket. The standard memory configuration consists of two 2GB DIMM installed in DIMM sockets on the motherboard.
Page 25: Hard Disk Drive (Hdd)
Service Guide: Fiery® ES IC-420 Replacing Parts 5 Reassemble the Fiery ES and verify its functionality (see page 29). Hard disk drive (HDD) The factory-installed HDD is formatted and loaded with system software, network drivers, and printer fonts. The HDD is also used to store spooled print jobs.
Page 26: Figure 10: Removing The Hdd Assembly
Service Guide: Fiery® ES IC-420 Replacing Parts 3 Remove the four screws that secure the HDD assembly to the chassis (see Figure 10). Set aside the screws so that you can replace them later. Figure 10: Removing the HDD assembly...
Page 27: Figure 11: Removing The Hdd Bracket
Service Guide: Fiery® ES IC-420 Replacing Parts 7 If you are replacing the HDD with a new HDD, remove the HDD from its bracket. Remove the four screws that secure the HDD to the HDD bracket (see Figure 11). Important: Make sure to support the HDD as you remove the screws. Do not loosen or remove the screws on the HDD covers.
Page 28: Power Supply Unit (Ac Adapter)
The power supply unit is outside the Fiery ES chassis and is attached to the mounting plate. For the detailed procedures for removing and replacing the power supply, refer to the VI-516/UK-115/IC-420 Installation Manual provided separately, Installing the field replaceable unit (FRU) The field replaceable unit (FRU) comes with all the component for the Fiery ES except the DIMMs and HDD.
Page 29 Service Guide Replacing Parts If the new FRU solves the problem that you are troubleshooting, use the dongle provided with FRU to transfer options • to the FRU. If you determine while in Service Mode that the problem you are troubleshooting was not fixed by installing a new FRU, do not expend the FRU dongle to transfer options to the FRU (described below), do not install system software, and do not replace the hard disk drive.
Page 30: Figure 12: Fiery Es Service Switches Off Position
Service Guide Replacing Parts To enter the service mode and verify the FRU 1 Make sure that the Fiery ES is connected to the printer, and both service switches are in OFF position. Figure 12: Fiery ES service switches OFF position Service switches: Make sure that both switches are in normal (OFF) position.
Page 31: Restoring Fiery Es Functionality After Service
Service Guide Replacing Parts 3 Make sure that the Fiery ES is connected to the printer, and both service switches are in OFF position (see Figure 12 page 28). 4 Power on the Fiery ES, and then the printer (see page 12).
Page 32: Figure 13: Replacing The Chassis Cover
Service Guide Replacing Parts 2 Replace the cover on the Fiery ES. Make sure that all cables are fully inside the chassis before you replace the cover. Slide the cover until it engages the edge of the chassis opposite the connector panel, and then lower the cover. Figure 13: Replacing the chassis cover 3 Replace the two screws that you removed earlier.
Page 33 Service Guide Replacing Parts 8 Before you leave the customer site, verify the Fiery ES operation. • Connect the Fiery ES to the network (see page 19). • Ask the site administrator to check the Setup options (see Configuration and Setup). Power on the Fiery ES, and then the printer.
Page 34: Installing System Software
Installing System Software The Fiery ES system software is installed on the HDD at the factory. You must install system software if a more recent version is required, you replace the HDD, or you discover problems with the current system. To install the system software, you need to obtain the Fiery Installer Builder software from the EFI Sale Portal site (fiery.efi.com/FIB).
Page 35: Backing Up And Restoring The System Configuration
Service Guide: Fiery® ES IC-420 Installing System Software FreeForm masters: All FreeForm master jobs are deleted when you install system software. To save FreeForm master • jobs, ask the site administrator to archive them to a location on the network, so that the jobs can be imported back into the Fiery ES queue after system software installation.
Page 36: Restoring The System Configuration
Service Guide: Fiery® ES IC-420 Installing System Software 5 Log on with Administrator privileges and click OK. The default Administrator password is Fiery.1 (case-sensitive), but the site administrator may have changed the password. 6 Select Fiery Server > Backup. 7 Select the settings you want to back up and specify the backup filename, then click Backup.
Page 37: Using Fiery System Restore
Service Guide: Fiery® ES IC-420 Installing System Software Using Fiery System Restore Fiery System Restore allows you to create a backup of the Fiery ES for quick recovery later when any problem happens. You can restore the Fiery ES either from images stored on the local hard disk, or from a bootable USB drive. Fiery System Restore also provides the feature of creating the scheduled backups.
Page 38: Installing System Software Using Fiery Installer Builder
Service Guide: Fiery® ES IC-420 Installing System Software 3 Click Continue. To restore the backup image 1 In the WebTools Home tab, select Restore. 2 Select one of the following restore options: • Restore from a local image • Restore from a USB storage device •...
Page 39: Install The Fiery Installer Builder Software
Service Guide: Fiery® ES IC-420 Installing System Software USB flash drive • Use the USB flash drive for installing the Fiery system software on the Fiery NX servers or Linux-based Fiery servers. Note: Due to the file system restriction, the maximum size of the USB flash drive is 32GB. The minimum size is 16GB.
Page 40: Add A Product In The Storage Folder
Service Guide: Fiery® ES IC-420 Installing System Software 3 If you have started the Fiery Installer Builder before, the downloaded product names are listed in the window. The Add a new product icon appears if there is no product in the storage folder.
Page 41: Remove The Product From The Storage Folder
Service Guide: Fiery® ES IC-420 Installing System Software Remove the product from the storage folder To remove a product 1 Start the Fiery Installer Builder (see page 37). 2 At the window listing the products, select a product from the list and click Remove.
Page 42: Figure 14: Service Switches On The Fiery Es To The Boot Mode
Service Guide: Fiery® ES IC-420 Installing System Software 3 If you are reinstalling the same version of system software, back up the current system configuration (see page 33). Note: If you cannot shut down the Fiery ES through the printer control panel, press and hold down the power button on the Fiery ES until the green light goes out and the system shuts down.
Page 43: Printing The Configuration Pages
Service Guide Installing System Software 13 Reconnect the cables to the Fiery ES (see Figure 8 on page 24): • Connect the network cable between the Fiery ES and the customer network. • Connect the crossover Ethernet cable between the Fiery ES and the printer. Connect the printer interface cable between the Fiery ES and the Printer.
Page 44 Service Guide Installing System Software Service Guide Y119660-9...
Page 45: Troubleshooting
Troubleshooting This chapter identifies the source of common problems that may occur with the Fiery ES and suggests ways of correcting them. Troubleshooting process The following sections identify the sources of common problems that may occur with the Fiery ES and suggest ways of correcting them.
Page 46: Before You Go To The Customer Site
Service Guide: Fiery® ES IC-420 Troubleshooting Before you go to the customer site Before you make a service call to a customer site, talk to the customer on the phone, and check the following items: 1 Does the printer work? If the printer works, but the user cannot print the Fiery ES Test Page, a service call is probably required.
Page 47: Symptoms And Solutions
Service Guide: Fiery® ES IC-420 Troubleshooting Symptoms and solutions For various problems and possible actions, see the following table. To learn possible causes and solutions for a specific error condition, find the symptom in the charts and perform the appropriate suggested actions in the order listed in the numbered steps.
Page 48 Service Guide: Fiery® ES IC-420 Troubleshooting Symptom Possible cause Suggested action LED codes (continued) Possibly one of the following: Replace with FRU. • Faulty motherboard (during the startup, Fiery Note: FF shown after the Fiery ES becomes Idle, shortly at the ES hangs displaying FF) startup, or in Service Mode does not indicate an error status.
Page 49 Service Guide: Fiery® ES IC-420 Troubleshooting Symptom Possible cause Suggested action System problems Clock is slow; time One of the following: 1 Replace the battery on the motherboard, and then update the listed on Configuration time in Fiery ES Setup.
Page 50 Service Guide: Fiery® ES IC-420 Troubleshooting Symptom Possible cause Suggested action System software installation (continued) The LED on the Fiery This is not supported server. Product information is found, but the installer does not support ES shows error codes EE this product.
Page 51 Service Guide: Fiery® ES IC-420 Troubleshooting Symptom Possible cause Suggested action Field replaceable unit • Dongle not found The dongle provided with the Attach the right dongle that came with the FRU and try FRU was not installed when you transferring the options and BIOS information to the FRU.
Page 52 Service Guide: Fiery® ES IC-420 Troubleshooting Symptom Possible cause Suggested action Printing Note: Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a test page to make sure that the printer itself does not need servicing or adjusting.
Page 53 Service Guide: Fiery® ES IC-420 Troubleshooting Symptom Possible cause Suggested action Printing (continued) Color quality is not Problem with the printer Test the printer and service, if necessary (see the service consistent documentation that accompanies the printer). File or application problem 1 Print a different color test page from another application.
Page 54 Service Guide: Fiery® ES IC-420 Troubleshooting Symptom Possible cause Suggested action Printing (continued) Print quality is poor Missing or outdated Make sure that the appropriate printer description file is installed. printer description file For information about printer files, see Printing, which is part of the user documentation set.
Page 55: Checking The Network
Service Guide: Fiery® ES IC-420 Troubleshooting Symptom Possible cause Suggested action Printing (continued) Pages come out blank, or Loose cable connection between the 1 Check again the printer interface cable and connection at the tinted with green or Fiery ES and the printer Fiery ES and the printer.
Page 56: Printing To The Fiery Es
Service Guide: Fiery® ES IC-420 Troubleshooting Printing to the Fiery ES If the customer can print the Fiery ES Test Page but cannot print a job from a computer on the network, you may have to make a service call. However, first make sure that the site administrator has done the following: Checked all components of the network, including cables, connectors, terminators, network adapter boards, and •...
Page 57 Service Guide: Fiery® ES IC-420 Troubleshooting Other printing problems The following table lists other printing problems and what to do about them. Other printing problems Table 3: Problem Action • An image is printed on the Reload the paper in the paper tray upside down.
Page 58: Specifications
Specifications The Fiery ES has, or makes use of, the following features. Hardware features 2.4GHz AMD Quad Core GX-424CC • 2 x 2GB DIMM (4GB total) • Hard disk drive (500GB) • • Printer interface board • 2 USB2.0 ports, 2 USB3.0 ports •...
Page 59: Safety And Emissions Compliance
Service Guide: Fiery® ES IC-420 Specifications Note: The latest user software must be installed onto all computers that print to the Fiery ES. Using incompatible versions of the system and user software may result in system problems. For more information, see the user documentation.
Page 60 UPDATING STATUS DATE UPDATED PAGES PAGES CODE 06/2019 Yxxxxxx-x EDITION...
Page 61 Olivetti S.p.A. Via Jervis, 77 10015 IVREA (TO) Italy www.olivetti.com Copyright © 2019 Olivetti All rights reserved. The manufacturer reserves the right to make changes to the product described in this manual at any moment and without giving prior warning.