Troubleshooting - Kogan KM5 User Manual

TROUBLESHOOTING

Issue
turn on.
The device name is
not appearing in the
Bluetooth device list.
The indicator on the
charging case is not
illuminating.
One earphone is not
working.
There is an echo
during phone calls.
The earphones are
making a crackling
sound or cutting out.
Touch controls are not
working correctly.
The volume is low
during phone calls.
Possible Cause
Low battery.
Incorrect touch control.
The earphones or charging
case are dirty and not
charging correctly.
The earphones are paired
with too many devices.
Low battery.
The earphones have not
been placed in the charging
case correctly.
The earphones or charging
case are dirty and not
charging correctly.
Pairing failed.
The volume is too loud, or
the environment is too noisy.
The Bluetooth connection is
blocked.
The surface of the
earphones is dirty.
The earphones are not being
worn correctly.
The Bluetooth device
volume is too low.
Solution
Charge the earphones for
1.5-2 hours.
Tap or hold the correct
touch area.
Clean the charging ports
on the earphones and the
charging case.
Factory reset the
earphones and pair again.
Charge the charging case
for 2-3 hours.
Reposition the earphones.
Clean the charging ports
on the earphones and in
the charging case.
Factory reset the
earphones and pair again.
Turn down the volume or
move to a quiet place.
Move closer to the
Bluetooth device.
Clean the surface.
Ensure the earphones fit
snug in your ears.
Turn up the Bluetooth
device volume.