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Summary of Contents for Dormakaba ALVARADO GateWatch
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Page 1: Cover Page
GateWatch Counting System User Guide PUD4234R2-0 Version 7.0 Alvarado Manufacturing Company, Inc. 12660 Colony Street, Chino, CA 91710 Telephone: (909) 591-8431 Fax: (909) 628-1403 support@alvaradomfg.com www.alvaradomfg.com PUD4234R2-0... -
Page 2: Table Of Contents
GateWatch - Operations Manual Table of Contents Cover Page ..............................1 Table of Contents ............................2 Chapter 1............................... 4 General Overview & Features of GateWatch ..................4 Introduction ..........................4 System Features ......................... 4 System Overview ........................4 Typical GateWatch System Configuration................... 5 Chapter 2............................... - Page 3 GateWatch - Operations Manual Chapter 6..............................21 GateWatch Configuration ........................21 Getting Started .......................... 21 Property Configuration ......................21 Creating / Configuring Facilities ....................22 Creating / Configuring Clusters....................23 Creating / Configuring Gates ....................24 Viewing Your Configuration ...................... 25 Editing &...
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Page 4: Chapter 1
GateWatch - Operations Manual Chapter 1 General Overview & Features of GateWatch Introduction Thank you for purchasing GateWatch, the leading integrated ticket counting system. This manual covers installation and configuration of the GateWatch software and associated hardware components that are integrated to form the GateWatch Counting System. System Features GateWatch is an integrated solution that provides counting and tracking of patron admissions within a facility or groups of facilities. -
Page 5: Typical Gatewatch System Configuration
GateWatch - Operations Manual Typical GateWatch System Configuration The GWCB is the GateWatch Conversion Box. (For more information on the GWCB please see the appropriate GWCB Operating Manual). The number of entry or exit devices and controllers will differ from location to location, depending on the size and type of application. -
Page 6: Chapter 2
GateWatch - Operations Manual Chapter 2 Preparing to Install GateWatch Installation & Configuration Process For a typical GateWatch system, the hardware and software components are installed and configured separately, then integrated to form the complete system. Page 6... -
Page 7: Host Pc Server Requirements
GateWatch - Operations Manual Host PC Server Requirements The following is the recommended minimum configuration for the GateWatch Host PC Server: Pentium 4 Processor Running at 2.4 GHz or Higher 1 GB (1024 MB) or more RAM 40GB or larger ATA 100, 133 or SCSI Hard Drive ... -
Page 8: Optional Client Pc's
GateWatch - Operations Manual Each entry or exit device communicates with the GWCB controller through double or single pair category 5 cable. Individual cables can run from each entry or exit device to the GWCB, or individual pairs of wires within a cable can be used for separate entry or exit devices that are in close proximity. -
Page 9: Gatewatch Additional Software Components & Utilities
GateWatch - Operations Manual GateWatch Additional Software Components & Utilities GateWatch includes optional components to handle various tasks by launching a software utility or automated background service. It also ships with Alvarado’s GateWatch Patron Counting System software. These additional components are automatically installed during the GateWatch software installation. -
Page 10: Chapter 3
GateWatch - Operations Manual Chapter 3 GateWatch Software Installation Packing List You should have received the following with your GateWatch purchase: GateWatch Installation CD’s (Host & Client) GateWatch User Manual (This Document) Contact Alvarado if software discs are missing or damaged. Installing GateWatch on the Host PC Server 1. - Page 11 GateWatch - Operations Manual Restoring the Initial Database - Follow the steps below to restore the original GateWatch database to the server: 1. Open SQL Server Service Manager and make sure that SQL Server service is started ( ). The dialog box at FIGURE 3.1 the bottom of the SQL Server Service Manager screen indicates whether or...
- Page 12 GateWatch - Operations Manual 5. Under the General Tab of the “Restore Database” window, type “Gate” in the “Restore as database” field FIGURE 3.3 6. In the Restore Database Window ( ), under FIGURE 3.3 the General Tab, select the “From Device”...
- Page 13 GateWatch - Operations Manual 9. Click the “OK” button in the “Choose Restore Devices” window. FIGURE 3.6 – Restore Database 10. Click the “OK” button to close the “Restore Database” window and to complete the restoration of the GateWatch database. Please see FIGURE 3.6.
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Page 14: Connecting Gatewatch Host To The Sql Server Database
GateWatch - Operations Manual Connecting GateWatch Host to the SQL Server Database Before launching GateWatch, you must establish the data link to the SQL server and database. To do this please ensure that you are logged into Windows as an Administrator: 1. -
Page 15: Optional Gatewatch Client Pc Installation
GateWatch - Operations Manual Optional GateWatch Client PC Installation The GateWatch Client software may be installed on any networked PC with Microsoft Windows 2000 Professional or higher. Before beginning the GateWatch Client PC installation, please complete these steps in order: Step 1) Make sure that you have completed all previous tasks covered in this chapter for installation, database restoration and connection for the GateWatch Host PC Server. - Page 16 GateWatch - Operations Manual Use the SQL Server Services Manager to verify that the service is running for the specified server. The connection cannot be made if the service is stopped. If necessary, restart SQL Services for that specific server. Wait for a short period of time until the service is running, then re-test the connection.
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Page 17: Chapter 4
GateWatch - Operations Manual Chapter 4 Overview & Modes of Operation This section provides an overview of the GateWatch system interface; including various modes of operation. GateWatch Overview The GateWatch application is opened by going to Start All Programs Gate GateWatch. GateWatch provides a Graphical User Interface to the counting system. - Page 18 GateWatch - Operations Manual You can modify the target command line argument by right clicking on the GateWatch shortcut icon to bring up the options menu and then by selecting properties. This will open the GateWatch Properties Window. To configure access to the “Setup and Property Configuration” option the GateWatch shortcut/path must include an “S”...
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Page 19: Chapter 5
GateWatch - Operations Manual Chapter 5 Planning Setup of Facilities This chapter will introduce you to the concepts used for configuration of the GateWatch Counting System, as they relate to setup of admission control devices within facilities, using an example of a venue for illustration of the configuration process. -
Page 20: Capacity Values
GateWatch - Operations Manual Here’s how our Baseball Stadium is configured within GateWatch Property: Ballpark 50,000 Facility: Game Attendance Cluster #1: Cluster #2: Cluster #3: Cluster #4: Cluster #5: Cluster #6: Cluster #7: Gate A Gate B Gate C Gate D Gate E Bleacher VIP Club... -
Page 21: Chapter 6
GateWatch - Operations Manual Chapter 6 GateWatch Configuration This chapter explains how to configure GateWatch by defining the setup of the property, facilities, clusters, and gates where admission counting devices are used. Getting Started If you haven’t already done so, we recommend that you create a System Outline Worksheet and Property Layout Diagram using the examples found in Appendix A of this manual. -
Page 22: Creating / Configuring Facilities
GateWatch - Operations Manual Creating / Configuring Facilities To add a Facility: 1. Click on the “Administration” button on the menu bar. 2. Select Property Configuration to open the Property Window ( FIGURE 6.2) 3. Click the “Add Facility” button to open the Facility Window. (The Facility properties may be modified later with the “Edit”... -
Page 23: Creating / Configuring Clusters
GateWatch - Operations Manual Creating / Configuring Clusters To setup a Cluster in GateWatch: 1. Click on the “Administration“ button on the menu bar. 2. Select Property Configuration to open the Property Window FIGURE 6.2 3. Select a Facility and click the “Edit Facility”... -
Page 24: Creating / Configuring Gates
GateWatch - Operations Manual Creating / Configuring Gates To setup a Gate: From the Cluster Window, click the “Add Gate” button to open the Gate Window. (The Gate properties may be modified later with the “Edit” or “Delete” buttons in the Cluster Window). The Gate Window ( ) is displayed below: FIGURE 6.5... -
Page 25: Viewing Your Configuration
GateWatch - Operations Manual FIGURE 6.6 – Gate Window with RS232 Selected If the UDP protocol is selected, the IP Address for the GWCB controller is required. Enter the information in the “IP Address” field (FIGURE 6.5). Obtain the information from your network administrator. -
Page 26: Editing & Deleting Configurations
GateWatch - Operations Manual As you create Facilities, Clusters, and Gates for your Property, you may view the components of your system by utilizing the Facility Selection Drop Down Menu & Cluster Selection Drop Down Menu. Alternatively, you may toggle between the information displayed in the Directory by double clicking on the Facility, Cluster, and Gate names. -
Page 27: Additional Settings
GateWatch - Operations Manual Status: Under the “Status” tab in Facility View, the status of the overall cluster is shown. The cluster can be “Online” when all gates are activated; “Mixed” when a cluster contains some activated gates and some offline gates and “Offline”... - Page 28 GateWatch - Operations Manual Progress Colors - Progress Bars used within the Counters Text Mode show the number of people in the facility as a percentage of the user-defined Capacity. The Progress Bars change color as different percentages of capacity level are reached. The default settings shown in may be adjusted by changing the threshold levels for the green, FIGURE 6.13...
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Page 29: Chapter 7
GateWatch - Operations Manual Chapter 7 GateServer Configuration This chapter describes the procedures for setting up GateWatch’s additional features and functions. Getting Started A brief overview of GateServer was given in describing how GateServer operates and Section 4.3 functions within the counting system. GateServer also has various start-up options to control how . - Page 30 GateWatch - Operations Manual Figure 7.2 – GateServer – Viewing/Editing Gate Port/IP Address With GateServer running and open, select the “Gates” tab and verify/edit the appropriate values for each device (FIGURE 7.2). In TCP mode, only the device setting may be modified in Gate Server.
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Page 31: Gateserver Application Settings
GateWatch - Operations Manual GateServer Application Settings A number of important operating parameters may be configured from the “GateServer Setup” tab. These settings include: Figure 7.5 – GateServer - Setup Minimum Reporting Interval -This option determines how much detail is made available for database reporting. - Page 32 GateWatch - Operations Manual Figure 7.6 – GateServer – Advanced Setup - General The “General” tab lets you choose to Reset Counters on Program Start Up and/or on Reset Time as specified in the “Counter Reset Time” field. You may also enable data archiving by entering a value greater than 0 (1 to 365) in “Number of Days Before Data Are Archived”...
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Page 33: Gateserver Error Logs & Crash Mode
GateWatch - Operations Manual Figure 7.8 – GateServer – Advanced Setup – TCP Debug Advanced Setup / TCP Debug - This is a helpful diagnostic tool for troubleshooting system communication problems. When Debug Mode is enabled, an additional “Debug” tab is added to GateServer’s main window upon restart, allowing you to view communication activity between GateServer and the GWCB control devices. -
Page 35: Chapter 8
GateWatch - Operations Manual Chapter 8 Reset Counters & Export/Archive Data This chapter explains how to export and archive data from the GateWatch database. Reset Counters When you Reset Online Counters, GateWatch does not reset the data in the database. In GateWatch, it appears as if there are no counts, but you can still perform reports and graphs on the previous data. -
Page 36: Chapter 9
GateWatch - Operations Manual Chapter 9 GateWatch Reports & Graphs GateWatch Generates Reports in Two Different Ways: GateWatch’s built in report feature provides instant, easy access to patron count data for any time period. It also provides numerous options for the information in the report. The built in reports can summarize counts for everything under the property level, and have the counts organized by Gates. - Page 37 GateWatch - Operations Manual “Single Day Analysis” - This report must have a time range of at least 1 minute and cannot exceed 23 hours and 59 minutes. The report may also span over 1 calendar day, but cannot exceed 24 hours. A typical example would be data selected on May 16 , 2009 with a start time of 6:00PM.
- Page 38 GateWatch - Operations Manual ”Multiple Period Analysis” - This report allows the collection of data over 2 or 3 standard time periods. A standard time period includes days, weeks, months and quarters. Figure 9.1c – Multiple Period Reports/Multiple Period Analysis “Multiple Range Analysis”...
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Page 39: Graph Feature
GateWatch - Operations Manual Graph Features GateWatch can generate graphs over any single time frame. To create a graph, follow these steps: You can open a graph dialog by clicking on Graphs icon (located on the Speed Bar or on the file menu). -
Page 40: Gatewatch System Outline Worksheet
GateWatch - Operations Manual APPENDIX A GateWatch System Outline Worksheet It is highly recommended that you answer the following questions as they pertain to your property and sketch a Property Outline Diagram similar to the one shown on the following page before configuring the GateWatch software. -
Page 41: Property Outline Diagram
GateWatch - Operations Manual Property Outline Diagram Page 41... -
Page 42: Glossary Of Gatewatch Terms
GateWatch - Operations Manual APPENDIX B Glossary of GateWatch Terms Main Terms GateWatch is configured with the following breakdown of a property: Gate – A gate designates an individual entry/exit point where patrons will be counted while entering or exiting a facility. An example of a gate might be a turnstile or an optical lane. Cluster –... - Page 43 GateWatch - Operations Manual Capacity Values The GateWatch software is capable of displaying real-time admission counts for the entire Property, Facility within the Property, areas or Clusters within each Facility, and Gates that make up each Cluster. This data can be presented in several ways including a graphical representation of the total admission count as a percentage of the user defined maximum capacity.
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Page 44: Installing Microsoft Sql Server 2008 Express
GateWatch - Operations Manual Appendix C Installing Microsoft SQL Server 2008 Express. Please follow the directions below to install Microsoft SQL Server 2008 Express for use with Alvarado’s GateWatch Counting System. Also please be aware this is a “web” install and continuous internet connection will be required during the entire installation. - Page 45 GateWatch - Operations Manual Page 45...
- Page 46 Alvarado dormakaba Group 12660 Colony Street, Chino, CA 91710 Telephone: (909) 591-8431 Fax: (909) 628-1403 support@alvaradomfg.com www.alvaradomfg.com © 2020 Alvarado Manufacturing Company, Inc. This work may not be reproduced, published or redistributed, in whole or in part, without the express prior written permission of Alvarado.
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