LG GN-B392SBBB Owner's Manual page 28

SMART FUNCTIONS
28
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• For reasons not attributable to LGE's negligence,
the service may not operate due to external
factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using LG ThinQ to Diagnose
Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit
troubleshooting data to a smartphone using the
LG ThinQ application.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
the instructions provided in the LG ThinQ
application.
Using Audible Diagnosis to
Diagnose Issues
*1 This control panel is only available on some
models.
Follow the instructions below to use the audible
diagnosis method.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
the instructions for audible diagnosis provided
in the LG ThinQ application.
Control Panel 1: On the Freezer Door
1
Open the fridge door.
2
Close and open the fridge door 5 times within
8 seconds.
NOTE
• If you do not close and open the door 5 times
within 8 seconds, the time will be reset. Then you
have to close and open the door 5 times again.
3
Open both fridge and freezer door, and then
hold the phone on the upper right speaker
hole.
4
After the data transfer is complete, the
diagnosis will be displayed in the application.
NOTE
• For best results, do not move the phone while
the tones are being transmitted.
*1