vantiva COM3000 Installation Manual
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vantiva COM3000 Installation Manual

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COM3000 INTEGRATOR'S
INSTALLATION MANUAL

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  • Page 1 COM3000 INTEGRATOR'S INSTALLATION MANUAL...

  • Page 2: Table Of Contents

    Setting up Multiple Chassis (COM400 only) ......................8 Installation ................................. 10 Satellite Signal Input ............................10 Connectivity Overview Diagram ..........................11 PC Configuration for COM3000 Interface ....................... 12 System Power Up ..............................13 The COM400 Chassis ............................15 Accessing the COM400 chassis ..........................15 Port State Overview ............................
  • Page 3 COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 10.9 Pairing Info ................................. 43 10.10 EPG 46 10.11 Autotune Scheduler ............................. 48 Distribution Networks ............................53 11.1 RF networks ................................ 53 11.2 IP Networks ................................ 53 External Video Sources ............................54 MPEG 4 to MPEG 2 Transcoder ..........................
  • Page 4 COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 Revision Record Revision Date Revision Editor Revision Description 1/25/2024 Angelo Peruch Draft one of Installation only manual ~ 4 ~...

  • Page 5: Introduction

    Version 1.1 1 INTRODUCTION This document describes the Vantiva COM3000 System and related configuration procedures. It is recommended that you read the entirety of the manual before working with the system. This manual assumes the reader is familiar with the following:...

  • Page 6: Compatibility With Previous Hardware

    3 PRE-INSTALLATION 3.1 TRAINING AND SUPPORT It is recommended that installation technicians have completed the COM3000 system and MFH2 training. Primary support for all Vantiva products is provided by the distributor who sold the product. The Vantiva website is a valuable resource for information.

  • Page 7: Component Assembly

    COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 4 COMPONENT ASSEMBLY If you have purchased an assembled system from your distributor you may skip to section 5. Carefully unpack and install the QAM20 / QAM4 and COM51 cards in the COM400/421 Chassis as shown below. Be sure to line up the cards with the guides in the chassis.

  • Page 8: Setting Up Multiple Chassis (Com400 Only)

    COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 4.1 SETTING UP MULTIPLE CHASSIS (COM400 ONLY) For multi-chassis COM400 installations each chassis will need to be assigned a unique chassis ID. COM421 are set to chassis one by default, there is no dipswitch as multiple 421 chassis are not recommended.
  • Page 9 COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 The table below details COM400 chassis dipswitch settings and the corresponding IP address. Chassis ID Switch1 Switch 2 Switch 3 Switch4 Default IP DOWN DOWN DOWN 192.168.3.18 DOWN DOWN DOWN 192.168.3.34...

  • Page 10: Installation

    Band signals to disrupt the low band FSK communication channel at 2.3MHz. This could result in channel tune issues with the COM3000 system. The syslog will then often report SWM errors. Additional attenuation between the DSiM30 and the COM51 is required. Recommended device is a DIRECTV approved DRE loop through tap with a 6-, 9-, or 12-dB value.

  • Page 11: Connectivity Overview Diagram

    QAM or RF to be combined with other video sources. Pro:Idiom TVs Pro:Idiom enabled TVs will decrypt Pro:Idiom encrypted HD signals from the COM3000 DIRECTV authorizes some institutions to use an unencrypted signal. The “Clear HD”...

  • Page 12: Pc Configuration For Com3000 Interface

    Date: January 2024 Version 1.1 5.3 PC CONFIGURATION FOR COM3000 INTERFACE The COM system is configured via a laptop computer connected to the system via an ethernet cable. Configuration can be accessed via any of the ethernet ports on the front of the COM400 chassis.

  • Page 13: System Power Up

    Date: January 2024 Version 1.1 6 SYSTEM POWER UP Once assembled and connected to RF distribution power up the COM3000 by plugging in the power cord. There is no external power switch. System startup LED Behavior The COM51 card has 6 LEDs on the front panel the top three are: PWR –...
  • Page 14 COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 LED Behavior after Boot up Once the COM51 has successfully booted the LEDs will provide operational information as shown below. LED 2 LED 3 Meaning SWM error FLASH SWM error while APG acquisition...

  • Page 15: The Com400 Chassis

    COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 7 THE COM400 CHASSIS The COM400 Chassis houses, powers and connects the COM51 to QAM4 and provides ethernet connections. It has an internal layer 2 ethernet switch. The default settings are adequate for most installations.

  • Page 16: Setting A Com400 Password

    Lost passwords can be recovered by your distributor. Admin login cannot be changed. 7.4 COM400 SOFTWARE UPDATE COM400 should always be running the latest software available. Software is available at the Vantiva website: https://www.vantiva.com/video-multi-client-solutions-documentation-library/ To determine the current software running on the COM400 navigate to: Maintenance >...

  • Page 17: Settings For Multicast

    COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 7.5 SETTINGS FOR MULTICAST By default, the COM400 is set to provide a stable environment, however, if you are using the system to output IP multicast video, a couple simple settings can be implemented for a more robust solution. These steps have been tested and proven using a variety of managed Ethernet switches from well-known manufacturers.

  • Page 18: Port Settings

    COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 From the IGMP snooping menu navigate to VLAN Configuration. Verify Snooping is enabled. If not, check the box and then click Save. Querier Election should be off if you are using a managed external Ethernet switch.

  • Page 19: Changing The Chassis Management Ip Address (Optional)

    COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 This screen provided information for the state and settings of each port on the switch. Verify that the port connected displays a green link light as shown in the figure below.
  • Page 20 COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 Next navigate to: Configuration->VLANs->Configuration To access the chassis and the associated COM cards and QAM from the same port all connected ports will need to be set to the same VLAN.

  • Page 21: Save Changes To Running Configuration

    COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 If you encounter problems, reboot the COM400 chassis and all configurations will return to default. Once operations are verified save the configuration to running config as described in Section 10.6 below.

  • Page 22: Com51 Setup

    COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 8 COM51 SETUP 8.1 ACCESS TO THE COM51 WEBSERVER Enter the IP address of the COM51 in an internet browser. IP address can be found in the table on page 11 of this manual.

  • Page 23: Com51 Tuner Licensing

    COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 8.4 COM51 TUNER LICENSING The COM51D comes with all 23 video tuners enabled. Below material is reference for COM51 purchased prior to January 2024. The COM51 card default setting enables eight tuners, additional tuners can be licensed in one tuner increments.

  • Page 24: Com51 Feature Licenses

    COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 8.5 COM51 FEATURE LICENSES Feature License Name Function NoQamCheck If you are using a COM51 system in an IPTV system with no QAM or NTSC-8 the cards will need to be licensed for use by your distributor.

  • Page 25: Qam4 Setup

    9.1 ACCESS THE QAM4 INTERFACE The first step is setting up the COM3000 system is to assign channel outputs to the QAM Modulator. This may have been done in advance by the distributor, however it is good practice to check, and know how to change if necessary.

  • Page 26: Qam Carrier License

    COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 9.2 QAM CARRIER LICENSE Verify the QAM4 license count is correct for your installation and matches the bill of materials from your distributor. QAM4 license files are uploaded using the same procedure as software updates.
  • Page 27 COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 Note: Index one must be set to 23 for Advanced Entertainment Platform systems. The QAM4 destination UDP port should be set to: Port = QAM Channel * 16 + QAM Sub Channel...

  • Page 28: Com51 Setup

    COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 10 COM51 SETUP 10.1 COM51 SATELLITE INPUT COM51 requires two SWiM connections from a digital SWIM30 set up to MFH2 specification. Signal must be verified with a DIRECTV AIM meter. SWiM input to COM51 must be attenuated by 9dB. Approved device is a DRE 9dB tap 10.2 COM51 CONNECTION TO THE INTERNET...

  • Page 29: Activation

    COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 10.3 ACTIVATION Verify the COM51 has been activated by DIRECTV. Click on the CAMID hyperlink in the Pairing info tab to display activation status. 000 Card inserted = All tuned channels are activated...
  • Page 30 COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 Security Mode Select the appropriate Security mode from the drop down box. Options are: None This setting removes all DRM and will only function on standard definition channels by default Removal of Pro:Idiom Encryption from HD channels must be authorized by DIRECTV.

  • Page 31: Simultainous Qam And Multicast Output

    “3rd_octet * 256 + 4 _octet”. The COM3000 QAM4 has a much larger capacity, and the port designations extend beyond the limits of an IP address 4th octet. To fully utilize the 48 QAM capacity of a QAM20 the port numbers for QAM Index 16 and above must be converted to use both the 3rd and 4th octet of the multicast IP address.
  • Page 32 COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 The table below details the 3rd and 4th octets for all QAM ports assuming 3 channels per QAM. QAM Port / Multicast IP Assignments QAM Index Port # QAM Index Port #...

  • Page 33: Tune All Tab

    COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 10.6 TUNE ALL TAB Once you have completed all the channel programming a text form of the tuning information will be in the COM51 “Tune All” tab. This text field should be saved as a backup configuration.

  • Page 34: Discover Page

    Version 1.1 10.7 DISCOVER PAGE Most configurations on the COM3000 system can be done via the Overview page previously discussed. However, there is redundant information in the Discover page and links to advanced edit pages for feature configurations and troubleshooting.
  • Page 35 COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 destination IP address described above. You must have a unique IP and or port number for each individual channel you wish to stream. Channel This field displays the name and the DIRECTV channel number tuned.

  • Page 36: Advanced Edit

    COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 10.8 ADVANCED EDIT To access the Advanced Edit section, click the advanced edit hyperlink at the bottom of the Channel tune screen. There are multiple settings and information available in this section.
  • Page 37 This field is optional and allows a unique identifier to be applied to every video stream produced by the COM3000 system. The allowable values for this field are any whole number between 1 and 65535. This field is to be left as default for normal operation.
  • Page 38 COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 Informational The Info section, shown below provides a view of many key indicators to the operation of the Status COM51 card. A concise index to the characteristics of each individual COM51 card according to its status and user-defined settings.
  • Page 39 COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 The table below details the Network ID numbers and corresponding satellite. Network_ ID Satellite Control 101L 18V DC 101R 13V DC 22 kHz on 22 kHz on (same cable as 110) 99B(c) DC (B-band) (s = spot beam;...
  • Page 40 COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 Under normal circumstances, an authorized card will produce a short CAM log file with 0 0 0: CARD_INSERTED displayed. If, however, there are issues with the card’s authorization, you will see messages that show error codes: The 3-digit values starting with a “7”...
  • Page 41 COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 User Configuration This section gives you the ability to customize select features of the COM51 cards to better suit your application. Change IP settings the card Control and configure Syslog server...
  • Page 42 COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 NTSC-8_IP Enter the IP address of a NTSC-8 to be fed from this COM51 card. NTSC-8_tunercount COM51 cards will stream 1-23 tuners to NTSC-8. Commented [SR1]: NTSC-8_tunercount left justified Enter the number of tuners you are using for NTSC-8s. One COM51 card will stream 23 channels and Commented [AP2R1]: fixed a program guide to NTCS-8.

  • Page 43: Pairing Info

    Version 1.1 10.9 PAIRING INFO By clicking the PairingInfo hyperlink at the top of any COM3000 web interface page, you can quickly evaluate the authorization status of all cards in the system. In the example below all cards are activated and paired This page also provides direct access to a card’s internal syslog and CAM log and the ability to upgrade...
  • Page 44 COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 PairingInfo Following is a detailed list of information available on the page. Chassis This field reports a unique identifier for the chassis. In systems that contain multiple chassis, this can be used to identify each card in the system.
  • Page 45 COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 Following is a brief description of the relevant fields on this page: Usage This field allows you to select which type of file transfer you wish to undertake for a specific card. The available options are shown below: 0 = Set_Log_IP –...

  • Page 46: Epg

    COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 10.10 EPG For this manual, the following instructions are based on COM51 software version ST.04.02.33 EPG tab provisions multiple services on the COM 3000 system. PSIP The EPG can also be used to convert the DIRECTV guide information into PSIP guide information that is supported by many televisions.
  • Page 47 COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 EPG QAM EpgLoad example. Edited EPG with Mapped QAM channels. Channel guide on QAM1:20 mapped to channel 2. Externally modulated channel on 10-1 mapped to Ch 8. 2-0 NGuide_Channel Guide 1 20...

  • Page 48: Autotune Scheduler

    COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 10.11 AUTOTUNE SCHEDULER Overview COM51 software version ST04.02.33 provides a more flexible Autotune Scheduler service which automatically tunes set programming channels to event channels based on specified search criteria. The scheduler will search for event programming based on the following criteria:...
  • Page 49 COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 Scheduler Fields Replace channel List Input DIRECTV channel numbers for the channels to be replaced by autotuned programing. Channel must be currently tuned on a COM51 tuner. Must be a DIRECTV channel, LCI channels will not work.
  • Page 50 COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 Multiple Scheduling Instances COM 51 can schedule up to 10 processing instances. When one instance is submitted a second blank will open. If an additional instance is not needed, leave the last one blank.
  • Page 51 COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 Programming Examples Replace channels 231,232,233,234,235,236,237,238 with NFL Sunday Ticket games on channels 9552-9567. Note: No time frame is used. This allows games to play until completed and a low bitrate logo appears.
  • Page 52 COM3000 Integrator’s Installation Manual Date: January 2024 Version 1.1 For “All Football” For “NBA LEAGUE PASS”: “212,9550-9567” “750-768” Source channel list: Source channel list: “football” “basketball” Keyword list: Keyword list: “All” “All” Days: Days: For “MLB”: For “All Sports”: “721-749”...

  • Page 53: Distribution Networks

    126 – 134 MHz range. The COM3000 can modulate up to three DIRECTV high-definition programs on one 6MHz QAM carrier. Do not combine higher bandwidth local, sports, and premium channels on the same QAM carrier.

  • Page 54: External Video Sources

    Blonder-Tongue The transcoders may output standard definition digital signal or MPEG2 HD streams. A license key for transcoding will be required. This feature license file is available from your Vantiva distributor at no charge but requires DIRECTV approval. NOTE: For accurate bit rates to display Blonder Tongue Transcoders should use port assignments starting at 20070.

  • Page 55: Receiverless Hd

    14 RECEIVERLESS HD+ Under certain environments DIRECTV will allow HD programming to be broadcast without Pro:Idiom encryption. If approved by DIRECTV the distributor will work with Vantiva to license the COM51 cards to provide clear, unencrypted signal. 15 LEGACY EQUIPMENT COM51A COM51A is a specially configured COM51 card which works only with the Vantiva NTSC-8 analog modulator.

  • Page 56: Definitions

    A PC on site, connected to the internet running TeamViewer or a similar remote desktop program. PC will need to be on the same IP subnet as the COM3000 system. VPN router set up for remote access via a Virtual Private Network ATSC Advanced Television Systems Committee.
  • Page 57 TVs will only support MPEG2 signals. http://mpeg.chiariglione.org/ PC/VLC The COM3000 can accept streaming video from a networked PC running VLC, an open- source video software. http://www.videolan.org/vlc/index.html Packet Identification A 13-bit field in the header of every 188-byte MPEG2 transport packet.
  • Page 58 This network consists of the dish, LNB and associated equipment necessary to provide Distribution KA/KU band satellite signals to the COM3000. The COM3000 requires a SWiM signal to Network each card proportional to the number of tuners desired. It is assumed that installation technicians have adequate expertise and proper test equipment required to install the distribution system to DIRECTV specifications.

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