Samsung UN85CU8000DXZA Manual page 4

Channel and Broadcast Issues
203 "Weak or No Signal" displayed in TV mode or cannot find
channel.
203 The TV is not receiving all channels.
203 The captions are not provided on a digital channel.
203 Broadcasting is deactivated.
External Device Connectivity Issues
204 The "Mode Not Supported" message appears.
204 The video is OK but there is no audio.
204 I want to connect to a PC and mobile device via screen
mirroring.
205 No screen appears when connecting the TV to an external
device.
205 I want to connect to a Bluetooth speaker.
205 The PC screen does not appear or it flickers.
Network Issues
206 Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
206 Wired network connection failed.
206 Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
207 What is Anynet+?
207 Anynet+ does not work. The connected device is not
displayed.
208 I want to start Anynet+. I also want the connected devices to
turn on when the TV is turned on.
208 I want to exit Anynet+. It is inconvenient to turn on other
devices because the TV also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.
208 The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
208 The Anynet+ device won't play.
Remote Control Issues
209 The remote control does not work.
209 External devices cannot be operated with the TV remote
control.
Recording Issues
210 The Timeshift or recording function cannot be used.
210 Cannot record videos received from an external device or
Samsung TV Plus.
211 The "Format Device" message appears when the Timeshift
or recording function is used.
211 The recorded files on the TV are not played back on a PC.
Apps
212 I cannot find the app I want.
212 I launched an app, but it's in a different language. How can I
change the language?
212 The app does not work properly. Its image quality is poor.
212 The Smart Hub Home Screen keeps appearing whenever you
turn on the TV.
Media Files
213 Some files are interrupted during playback.
213 Some files can't be played.
Voice Assistant Issues
214 The microphone is off.
214 The voice commands do not work well.
214 Bixby/Alexa answers although I did not call it.
215 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
215 Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
215 During voice recognition, the heavy load message appears
and the function does not work.
215 I want to see weather information of the desired area.
Other issues
216 The TV is hot.
216 The TV smells like plastic.
216 The settings are lost after 5 minutes or every time the TV is
turned off.
216 The TV is tilted to the side.
216 The stand is wobbly or crooked.
217 I want to know how to attach and remove the TV stand.
217 A POP (TV's internal banner ad) appears on the screen.
217 The TV is making a popping noise.