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Zycoo IP Audio Dispatch Console User Manual

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Summary of Contents for Zycoo IP Audio Dispatch Console

  • Page 2: Table Of Contents

    Contents 1. Preface ........................4 1.1 Audience ......................4 1.2 Revision History ....................4 2. Overview ........................5 2.1 Product Overview ....................5 2.2 Product Specifications ..................5 3. Getting Started ......................6 3.1 Log in ........................ 6 3.2 Main Interface Overview ................... 7 4. Console Interface ....................15 4.1 Call ........................
  • Page 3 7.1.3 Dial Number Triggered Tasks ..............55 7.1.4 Task Audio Type ..................58 7.2 Tasks of Today ....................62 7.3 Logs ........................ 62 8. Settings ........................65 8.1 General Settings ..................... 65 8.2 Advanced Settings ..................67 8.3 Modbus Settings ..................... 67...

  • Page 4: Preface

    This manual is intended to provide clear operating instructions for those who will configure and use the IP Audio Dispatch Console. By carefully reading and consulting this guide, users could solve the setting and usage issues of the IP Audio Dispatch Console.

  • Page 5: Overview

    2.1 Product Overview IP Audio Dispatch Console is a multi-platform (Windows, MacOS and Linux) application dedicated for ZYCOO IP Audio Solution dispatch users. With the IP Audio Dispatch Console, dispatch users can broadcast background music, make live SIP paging, create scheduled paging tasks, manage audio conference calls, initiate emergency broadcast, monitor IP audio endpoints status and more.

  • Page 6: Getting Started

    IP Audio Dispatch Console User Guide 3. Getting Started 3.1 Log in First the Dispatch Users need to download the IP Audio Dispatch Console to your OS. IP Audio Dispatch Console for Windows users: http://www.zycoo.com/downloads/ip-audio/IP_Audio_Dispatch_latest.exe IP Audio Dispatch Console for MacOS users: http://www.zycoo.com/downloads/ip-audio/IP_Audio_Dispatch_latest.dmg...

  • Page 7: Main Interface Overview

    Login Interface 3.2 Main Interface Overview After login, users will first see the Console interface of the IP Audio Dispatch Console, as shown in the figure below. There’s the main menu area on the left, including Console, Music, Conference and Alarm.
  • Page 8 IP Audio Dispatch Console User Guide Click on one of the labels, you can show this kind of devices only in the current paging group. Like in the figure below, speaker device is selected, and in the device list area, it’s shown the...
  • Page 9 IP Audio Dispatch Console User Guide Beneath the device label menu is the paging group list, select one of the groups to list all group devices in the device list area. Besides device labels, groups, the IP audio devices can be also filtered by status in the device list area.
  • Page 10 IP Audio Dispatch Console User Guide By clicking on one of the status from the device status bar, you can filter all devices in the selected status in the device list area. Like click on Busy status to show all busy devices in the selected group, click on Busy again to show all devices.
  • Page 11 IP Audio Dispatch Console User Guide Clicking on Select All again to unselect all. If there are too many devices in the device list area, you can search a specific device by simply clicking on the icon.
  • Page 12 IP Audio Dispatch Console User Guide For example, to search device number 1006, input the number 1006 in the search box to start searching. To clear the searching results, please clear the number in the search box, or you can click on icon again to clear the search results.
  • Page 13 IP Audio Dispatch Console User Guide If the dispatch user has more than one dispatch phone, calling any one of the phone numbers, it will cause the system to ring all of the phones of this dispatch user. Either to ring them all at the same time or to ring them in order, it depends on the configurations made by the IP Audio Center admin user.
  • Page 14 IP Audio Dispatch Console User Guide When the phone on the right side displayed as selected as shown in the figure above, then the phone priority had been changed, the incoming calls calling any of the dispatch user’s phone numbers will ring this phone at first place.

  • Page 15: Console Interface

    IP Audio Dispatch Console User Guide 4. Console Interface 4.1 Call To make a call to an IP phone, first select it from the device list, then click on the call button. Make a Call The dispatch phone will ring first, when the dispatch user picks up the phone it will call the selected IP phone, now you will see both the dispatch phone and the called IP phone are in busy states.

  • Page 16: Intercom

    IP Audio Dispatch Console User Guide Make a Call 2 To stop calling before the IP phone user answers the call, simply hang up the dispatch phone or select the dispatch phone or the called IP phone from the device list and click on the Stop button.
  • Page 17 IP Audio Dispatch Console User Guide Intercom If the intercom device is a video intercom or it has been integrated with an IP camera, then in the video intercom area dispatch user will be able to see the real-time image from the video intercom or the IP camera.

  • Page 18: Barge

    IP Audio Dispatch Console User Guide Except for calling an intercom device that video will be provided, there will be video if the intercom device calls the dispatch phone as well. 4.3 Barge Call barge spy feature can be used with IP phone calls and the intercom calls. When an IP phone or an intercom device is in call, select the device and then click on the Barge button.

  • Page 19: Split

    IP Audio Dispatch Console User Guide Call Barge 2 To exit the 3-way calling, simply hang up the dispatch phone or select the dispatch phone from the device list and click on the Stop button. 4.4 Split Call split feature can be used with IP phone calls or intercom calls. It can force the selected calling party to establish a new call with the dispatch user and hang up the other calling party.
  • Page 20 IP Audio Dispatch Console User Guide Call Split The dispatch phone will ring, and when the dispatch user answers the call, IP phone 2010 will be disconnected and 2009 will talk with the dispatch user directly.

  • Page 21: Monitor

    IP Audio Dispatch Console User Guide Call Split 2 4.5 Monitor Call monitor or call spy feature can be used with IP phone calls and intercom calls. It is used by the dispatch user to monitor the call conversation of two calling parties when necessary.

  • Page 22: Whisper

    IP Audio Dispatch Console User Guide Monitor 2 To stop the call monitor, the dispatch user can simply hang up the dispatch phone or select the dispatch phone from the device list and click on the Stop button. 4.6 Whisper Whisper spy is similar to the call monitor and can be used with IP phone calls and intercom calls.
  • Page 23 IP Audio Dispatch Console User Guide Whisper Now the dispatch phone will ring, and when the dispatch user answers the call, the dispatch user will be able to listen to the call conversation between 2009 and 2010. And the dispatch user can talk to 2009 without being heard by 2010.

  • Page 24: Play

    IP Audio Dispatch Console User Guide To stop whisper spy, the dispatch user can simply hang up the dispatch phone or select the dispatch phone from the device list and click on the button. 4.7 Play Except for playing music from the Music Interface, there’s a shortcut for dispatch users to play music directly from the Console screen.
  • Page 25 IP Audio Dispatch Console User Guide Play 2 To stop music from within the Console screen, just select the speakers that are in the music- playing process and click on the Stop button. 4.8 Page SIP paging feature is used to make live announcements. The dispatch user can initiate an SIP paging from the Console screen by simply selecting the speakers and clicking on the Page button.
  • Page 26 IP Audio Dispatch Console User Guide Page Once the dispatch user initiates an SIP paging, the system will ring the dispatch phone first, after the dispatch user answers the call, the system will try to connect all the selected speakers. When connected, there might be a notification tone to all the speakers and the dispatch phone, after the tone, the dispatch user now can make live announcements using the dispatch phone.

  • Page 27: Alarm

    IP Audio Dispatch Console User Guide Page 2 To end the SIP paging, the dispatch user can hang up the dispatch phone or select the dispatch phone from the device list and click on the Stop button. 4.9 Alarm To sound an emergency alarm, first select the target speakers from the device list, and click...
  • Page 28 IP Audio Dispatch Console User Guide Alarm In the popup dialog, select the type of alarm to be sounded, then the target speakers will sound the alarm you have selected.
  • Page 29 Alarm 2 When there’s an emergency alarm goes off in the IP Audio Center, there will be a notification on the top right corner of the IP Audio Dispatch Console. Alarm 3 To stop the alarm, just select the speakers which are broadcasting the alarm sounds then click...

  • Page 30: Meeting

    IP Audio Dispatch Console User Guide Alarm 4 4.10 Meeting Meeting or audio conferencing needs to be started from the Console screen and then managed from the Meeting screen. Normally the participants should be IP phones, in some particular applications, intercom devices and network speakers can be also added as participants in the meetings.
  • Page 31 IP Audio Dispatch Console User Guide Meeting Once the meeting started, you’ll be redirected to Meeting screen. And the participants who entered the meeting will be listed here.
  • Page 32 IP Audio Dispatch Console User Guide Meeting 2 The dispatch user can add more participants to join the meeting even if the meeting is in progress. To add new participants, click on the Invite button. Meeting 3 In the popup dialog, select the numbers to be invited then click Submit button to add the selected numbers to join the meeting.
  • Page 33 IP Audio Dispatch Console User Guide Meeting 4 During a meeting, dispatch users also have permission to mute or unmute the participants by selecting the participant(s) and clicking on the Mute or Unmute button.

  • Page 34: Volume

    IP Audio Dispatch Console User Guide Meeting 5 To end the meeting, dispatch users just have to click on the Delete button behind the meeting 4.11 Volume On the Console screen, dispatch users can adjust the real-time volume of the IP audio devices, whether the devices are idle or busy.

  • Page 35: Stop

    IP Audio Dispatch Console User Guide Volume 2 If the devices are broadcasting now, then you’ll hear the volume up or down. If the devices are idle, then the volume settings will take effect on the next broadcasting. 4.12 Stop If you want to stop some ongoing features of the devices, such as alarms, playing music, etc.

  • Page 36: Music Interface

    IP Audio Dispatch Console User Guide 5. Music Interface 5.1 Music Player & Playlist To play music from the IP Audio Dispatch Console, the addition of playlists is also very important. After uploading music files (refer to Chapter 5.2), scheduled users can create playlists.
  • Page 37 IP Audio Dispatch Console User Guide Add a Playlist 2 Playlists are the same as uploaded music files shared by all dispatch users, and all playlists can be used, edited, and deleted by all dispatch users. To edit the playlist, just click on the Edit button. In the pop-up box, you can modify the...

  • Page 38: Music Collection

    5.2 Music Collection The music feature requires uploading music sources from the IP Audio Dispatch Console before scheduling users to play music. Click the Music menu on the left, then click the Music...
  • Page 39 IP Audio Dispatch Console User Guide Music Collection Interface Users could upload music files, Text to Speech, and recording files in three different ways to store the music files in the system. Dispatch users could drag and drop the MP3 files to the uploading area or click on the upload area to browse MP3 files on the dispatch user’s computer for upload.
  • Page 40 IP Audio Dispatch Console User Guide Upload Musics The files will be uploaded to the IP Audio Center. Due to factors such as bandwidth, the upload process will take some time. Please wait until all selected files are successfully uploaded before proceeding further. When the song is uploaded successfully it should show the name and duration of the song.

  • Page 41: Emergencies

    IP Audio Dispatch Console User Guide Music Collection List 5.3 Emergencies After uploading the alarm sound to the alarm library (refer to Chapter 5.4), the scheduled users needs to enter the alarm list menu to set the alarm sound associated with the alarm...
  • Page 42 IP Audio Dispatch Console User Guide Emergencies To associate an alarm sound with an emergency event, click one of the emergency events, and then click Edit.

  • Page 43: Alarm Sounds

    IP Audio Dispatch Console User Guide Playlist In the pop-up dialog box, you can select the corresponding alarm sound for the selected emergency event. There may be multiple alarm sound files associated with this emergency event, and when this emergency alarm sounds, the files you select will play one by one.

  • Page 44: Meeting Interface

    IP Audio Dispatch Console User Guide 6. Meeting Interface In the conference interface, you can click the Invite button to invite endpoints devices to join the conference. Select the endpoints’ number to be invited and click Submit. After the invitation is completed, the newly added participants will be displayed in the meeting interface at the same time.
  • Page 45 IP Audio Dispatch Console User Guide Invite The dispatch user also has the permission to mute or unmute participants by clicking the Mute or Unmute button. To remove a participant from the meeting room, select the participant and click the Remove button.
  • Page 46 IP Audio Dispatch Console User Guide Mute\Unmute Kick Out...
  • Page 47 IP Audio Dispatch Console User Guide If you want to end a specified temporary conference call, click the delete button after the conference ID.

  • Page 48: Tasks Interface

    IP Audio Dispatch Console User Guide 7. Tasks Interface 7.1 All Tasks All the triggered paging tasks that the dispatch users had created will be listed on the All Tasks interface. Dispatch users with higher access levels can view, edit, and delete tasks created by other dispatch users with lower access levels.
  • Page 49 IP Audio Dispatch Console User Guide All Tasks In the pop-up dialog box, follow the steps provided to set the triggered paging task. Give the task a name and select Immediate as the trigger type. Then click "Next" to continue.

  • Page 50: Timetable Triggered Tasks

    IP Audio Dispatch Console User Guide In the final step, the dispatch users need to choose which devices to perfome the tasks. Then click the Save button to submit. And the triggered paging task should be executed immediately. New Task 3 7.1.2 Timetable Triggered Tasks...
  • Page 51 IP Audio Dispatch Console User Guide All Tasks In the popup dialog, follow the provided steps to setup the triggered paging task. Name the task for easy identification and the trigger type should be set to Schedule. Then click "Next"...
  • Page 52 IP Audio Dispatch Console User Guide The timetable triggered paging task can be divided in to two types, once-off and repetitive. The once-off type will only execute once at a specific time point. The repetitive type will repeat according to the time points configured on the timetable.
  • Page 53 IP Audio Dispatch Console User Guide Audio Type On Step 4, users need to select the target network speakers. After this click on Save button to submit. When it’s time to execute the task, the selected speakers will start playing music.
  • Page 54 IP Audio Dispatch Console User Guide Repetitive Play In the Date field, a start date and an end date should be picked. And in the time field, set the time point to start and another time point to end. In the Days field, users can select the days out of a week to execute the paging task, unselected days the task will not be executed.

  • Page 55: Dial Number Triggered Tasks

    IP Audio Dispatch Console User Guide Periodic:  This setting represents whether the task needs to be executed repeatedly within a day. There are two different modes to choose. Mode 1: How often (sec):  This setting represents how often the system will repeat the task.
  • Page 56 IP Audio Dispatch Console User Guide New Task In the popup dialog, follow the provided steps to setup the triggered paging task. Task Type Give the task a name for identification and the trigger type should be set as Dial Number.
  • Page 57 IP Audio Dispatch Console User Guide Set Number On Step 2, a customized number should be given, this number will be dialed to trigger this paging task in the future. Click on Next to continue. Audio Type On Step 3, users now need to setup audio options. Here we take music as an example, so in the Audio Type field you should select Music and in the Music Source field you should select a playlist.

  • Page 58: Task Audio Type

    Music menu. Text to Speech (TTS) ZYCOO IP Audio Center has been integrated with Google Text-to-Speech services. When creating triggered paging tasks, IP Audio Dispatch users can use TTS to convert text in to...
  • Page 59 IP Audio Dispatch Console User Guide On Step 3 of the triggered paging task creation, users need to select Text to Speech as the audio type. Then in the Text field insert or paste the text contents (1500 characters allowed) which will be paged.
  • Page 60 When creating triggered paging tasks, IP Audio Dispatch users can use prerecorded message as the audio source. To record a message with the IP Audio Dispatch Console, users need to make sure the PC that they are using has a microphone attached.
  • Page 61 IP Audio Dispatch Console User Guide Record 2 If the recording is not good enough, dispatch user can click on the Rerecord button to discard the recorded message and repeat the recording procedures. If the recording is ready to use, then dispatch user can click on the Confirm button to confirm and upload the recording to the IP Audio Center.

  • Page 62: Tasks Of Today

    IP Audio Dispatch Console User Guide 7.2 Tasks of Today In the Today interface, dispatch users are able to check the tasks which will be executed within today. Today’s Task The executed tasks will be marked as Completed, and the unexecuted tasks will be marked as Pending.
  • Page 63 IP Audio Dispatch Console User Guide Logs For each of the logs, dispatch users can check the details of this task by clicking on the View button. And the details of this task will be provided, like when the task had been triggered, the task name, the trigger type, the speaker devices and more detailed information.
  • Page 64 IP Audio Dispatch Console User Guide Logs 2...

  • Page 65: Settings

    IP Audio Dispatch Console User Guide 8. Settings 8.1 General Settings Please click on the Dispatch User on the right conner and select ‘Settings’. Settings 1...
  • Page 66 IP Audio Dispatch Console User Guide Settings 2 Dark Theme:  Enable this option will switch the Dispatch Console to the dark mode.  Language: Choose the language of the Dispatch Console.  Alarm Display: Users can choose different ways of displaying alarm messages.

  • Page 67: Advanced Settings

    IP Audio Dispatch Console User Guide 8.2 Advanced Settings Advanced Settings Mobile Login QR Code:  The Dispatch Console APP can directly log in with the current Dispatch User by scanning the QR code  Project Name: The user can customize the name of the current Dispatch Console, which will be displayed on the index page of the console.
  • Page 68 IP Audio Dispatch Console User Guide It displays the connection status with the Modbus server, and correlate the digital level status with the [Number Trigger Task] in the system. Modbus Settings...
  • Page 69 IP Audio Dispatch Console User Guide...

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