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Zycoo T Series User Manual

Ip-pbx operator panel
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Summary of Contents for Zycoo T Series

  • Page 2: Table Of Contents

    Contents 1. Preface ........................4 1.1 Audience ......................4 1.2 Revision History ....................4 2. Overview ........................5 3. Software Login ......................6 3.1 Log in ........................ 6 3.1.1 PBX System Settings ..................6 3.1.2 Operator Panel Settings ................. 8 3.2 Main Interface Overview ..................10 4.
  • Page 3 5.1 Start Meeting ....................29 5.2 Lock Meeting ....................31 5.3 End Meeting ....................32 6. Tasks Interface ....................33 6.1 Task List ......................33 6.1.1 Add a New Task ...................33 6.1.2 Tasks Execution ...................36 6.1.3 End Tasks ....................38 6.1.4 Edit and Delete Tasks .................. 39 6.2 Task History ....................

  • Page 4: Preface

    T Series IP-PBX Operator Panel User Guide 1. Preface 1.1 Audience This manual is intended to provide clear operating instructions for those who will configure and use the Operator Panel. By carefully reading and consulting this guide, users could solve the setting and usage issues of the Operator Panel.

  • Page 5: Overview

    T Series IP-PBX Operator Panel User Guide 2. Overview Operation Panel is a software designed for T Series IPPBX and it can be installed on both Windows and Mac OS. After using the IPPBX operator account to login, you can implement many features such as calling, wake-up service, call forwarding, call historty query, address book and so on.

  • Page 6: Software Login

    T Series IP-PBX Operator Panel User Guide 3. Software Login 3.1 Log in 3.1.1 PBX System Settings To set up the Operator Panel, please use the admin credential to access your PBX system web page. For creating operator account, please go to path: System/Settings/Account.
  • Page 7 T Series IP-PBX Operator Panel User Guide The Operator Panel supports unlimited number of groups, use may dispatch different devices into one or more groups. Please go to path: Addons/Control Panel/Group.

  • Page 8: Operator Panel Settings

     Hotel: Block operations that violate customer privacy, such as call monitoring, etc. 3.1.2 Operator Panel Settings Download and install the PBX Panel from the https://www.zycoo.com/downloads After you successfully installed the PBX Panel, double-click the icon to active the software.
  • Page 9 T Series IP-PBX Operator Panel User Guide Please enter the server address, username, and password. Then click on the ‘Login’ button to login.

  • Page 10: Main Interface Overview

    T Series IP-PBX Operator Panel User Guide 3.2 Main Interface Overview Feature sections of the Operator Panel is shown below: Zone Feature Keypad Attendant Console Console Conference Tasks Music Library Modules Menu Extensions & Status Queueing Calls...
  • Page 11 T Series IP-PBX Operator Panel User Guide Current Calls Parked Calls...

  • Page 12: Attendant Console Interface

    T Series IP-PBX Operator Panel User Guide 4. Attendant Console Interface 4.1 Dial Operations 4.1.1 Dial Calls The Operator Panel has provided two option of dialing calls. Soft keypad, click on the soft keypad on the upper left conner, entering call number to dial the call.

  • Page 13: Enable Do-Not-Disturb (Dnd)

    T Series IP-PBX Operator Panel User Guide 4.1.2 Enable Do-Not-Disturb (DND) Click on the DND button on the extension. To enable DND service. 4.1.3 Parked Click on the Park button to put the extension into the Parked Call queue.

  • Page 14: Transfer

    T Series IP-PBX Operator Panel User Guide After the extension is parked, you may check it on the Parked Calls queue. 4.1.4 Transfer Click on the button and entering the destination number to transfer a call.The transfer feature here is negotiated transfer.

  • Page 15: Hang-Up

    T Series IP-PBX Operator Panel User Guide 4.1.5 Hang-up Click on the hang-up button to end the calls.

  • Page 16: Barge

    T Series IP-PBX Operator Panel User Guide 4.1.6 Barge When an extension is in a call, Attendant may barge the call by click on the button and select ‘Barge’. Barge allows attendant to participate and realize three-way-call.

  • Page 17: Split

    T Series IP-PBX Operator Panel User Guide 4.1.7 Split When an extension is in a call, Attendant may forced suspend the call by click on the button and select ‘Split’ and the call would end. 4.1.8 Monitor When an extension is in a call, Attendant may monitor the call by click on the button and select ‘Monitor’.

  • Page 18: Whisper

    T Series IP-PBX Operator Panel User Guide 4.1.9 Whisper When an extension is in a call, Attendant may whisper the call by click on the button and select ‘Whisper’ to secretly join the call .Attendant would be able to talk with the...

  • Page 19: Pop-Up Window

    T Series IP-PBX Operator Panel User Guide 4.1.10 Pop-up Window Parked: Click on the parked button to park the call in the Parked Queue. Transfer: Click on the transfer button and enter the destination number to transfer a call. The...

  • Page 20: Call Operations

    T Series IP-PBX Operator Panel User Guide Hang-up: click on the hang-up button to end the call. 4.2 Call Operations 4.2.1 Queuing Calls After checking in the attendant group, all calls will be assigned to the attendant on the Operator Panel for processing. After checking out, the attendant cannot handle the incoming calls assigned by the Operator Panel.

  • Page 21: Current Calls

    T Series IP-PBX Operator Panel User Guide When there are calls in the Queued Calls, you may Answer, Transfer, or Hang- up the call. 4.2.2 Current Calls When there are calls in the Current Calls, you may Answer, Transfer, or Hang- up the call.

  • Page 22: Parked Calls

    T Series IP-PBX Operator Panel User Guide 4.2.3 Parked Calls When there are calls in the Parked Calls, you may click on the button to answer the call using Master phone. 4.3 Module Operations 4.3.1 Wake-up Calls Click on the ‘Wake-up Call’ button from the top navigation bar, then click on the ‘Add’...

  • Page 23: Address Book

    T Series IP-PBX Operator Panel User Guide For each wake-up call, you may edit or delete it. Simple click on the Edit or Delete button to modify it. Bulk Delete is also available by selecting multiple wake-up calls and click on the top Delete button.

  • Page 24: Blacklist

    T Series IP-PBX Operator Panel User Guide Edit & Delete For each contact, you may edit or delete it. Simply click on the Edit or Delete button to modify it. Bulk Delete is also available by selecting multiple wake-up calls and click on the top Delete button.

  • Page 25: Call Forwarding

    T Series IP-PBX Operator Panel User Guide Edit & Delete For each number in the Blacklist, you can edit or delete it. Simply click on the Edit or Delete button to modify it. Bulk Delete is also available by selecting multiple blacklist numbers and click on the top Delete button.
  • Page 26 T Series IP-PBX Operator Panel User Guide Forward Type Description Forward All Forward all incoming calls Forward calls when the extension is on busy Forward on Busy status Forward calls when the extension is on Forward when Unavailable unavailable status...

  • Page 27: Call History

    T Series IP-PBX Operator Panel User Guide available by selecting multiple blacklist numbers and click on the top Delete button. After the number is removed from the Blacklist, it can call in normally. 4.3.5 Call History Click on the Call History from the top navigation bar, it records the call start time, call duration, call number, and other information.
  • Page 28 T Series IP-PBX Operator Panel User Guide...

  • Page 29: Meeting Interface

    T Series IP-PBX Operator Panel User Guide 5. Meeting Interface The conference call number is 90 to 99, and the extension user can enter the conference by dialing the same conference call number. You can invite extension users from the conference room as well.
  • Page 30 T Series IP-PBX Operator Panel User Guide Note: If it is require prefix to dial external numbers, please manually enter the enter and add the dial prefix when inviting the external number to join the conference. After the meeting is started, the users participating in the meeting are displayed on the...

  • Page 31: Lock Meeting

    T Series IP-PBX Operator Panel User Guide Action Description Select All Select all extensions Mute Mute the selected extensions Unmute Unmute the selected extensions Remove Kick out the selected extensions Cancel Uncheck the selected extensions 5.2 Lock Meeting When the lock button is on that means the conference room is locked, other extension would...

  • Page 32: End Meeting

    T Series IP-PBX Operator Panel User Guide 5.3 End Meeting When all extensions hang up, the conference end automatically. Or you may move the mouse to the menu bar and click on the End the meeting button to end the conference.

  • Page 33: Tasks Interface

    T Series IP-PBX Operator Panel User Guide 6. Tasks Interface 6.1 Task List 6.1.1 Add a New Task Please click on the button, choose the task type and fill in the corresponding information to create a new task. Tasks Type: Time Rules: According to the selected date and time period(s) to start and end tasks.
  • Page 34 T Series IP-PBX Operator Panel User Guide Instant: When the task is created, it will execute immediately. You can review, edit or delete the tasks within the Tasks List interface. Or view, trigger the tasks in the Console tasks panel.
  • Page 35 T Series IP-PBX Operator Panel User Guide...

  • Page 36: Tasks Execution

    T Series IP-PBX Operator Panel User Guide 6.1.2 Tasks Execution Time Rule Tasks: The Upcoming Task List displays all the tasks that met the Time Rules.
  • Page 37 T Series IP-PBX Operator Panel User Guide Trigger Number Tasks: Trigger Number tasks can be executed by 1) the extension dials the trigger task number; 2) Click. On the Immediate Trigger button from the Trigger Task List. Instant Tasks: When the task is created, and it is executed immediately. The task is displayed...

  • Page 38: End Tasks

    T Series IP-PBX Operator Panel User Guide 6.1.3 End Tasks Time Rule Tasks: Time Rule tasks end when 1) the end time of the task is met; 2) number of play times is reached; 3) click on the STOP button in the Running Task List.

  • Page 39: Edit And Delete Tasks

    T Series IP-PBX Operator Panel User Guide 6.1.4 Edit and Delete Tasks On each task, there is a button on the right, and you can click on these buttons to edit or delete the tasks. Note: Once the Instant task is created, it cannot be edited. You can only stopor delete the instant task, and it will automatically be deleted when it is ended.
  • Page 40 T Series IP-PBX Operator Panel User Guide...

  • Page 41: Music Interface

    T Series IP-PBX Operator Panel User Guide 7. Music Interface 7.1 Music Library The Music Library provides two ways of adding music: Click on the Add button and paste the http weblink to add a music. Click on the button to upload a music file from your local computer.

  • Page 42: Music Playlist

    T Series IP-PBX Operator Panel User Guide 7.2 Music Playlist Add Playlist Click on the Add button on the Playlists page, fill in playlist name and select the song(s) from Music Library to create a playlist. Edit and Delete Each playlist has a...
  • Page 43 T Series IP-PBX Operator Panel User Guide...

  • Page 44: Settings

    T Series IP-PBX Operator Panel User Guide 8. Settings 8.1 System Settings For logging out, please click on the user button on the topper right conner. Then click on ‘Logout’ and ‘OK’ to logout the system. For language setting, please on the user button on the topper right conner. Then click on ‘Setting’, select the language and ‘Dark Mode’, then click on ‘Submit’...

  • Page 45: Night Shift Mode

    T Series IP-PBX Operator Panel User Guide 8.2 Night Shift Mode The Night Shift mode is decided for forwarding calls within out of business hours to a specific extension number. Click on the ‘Night Shift Mode’ button, turn on ‘Enable’ and...
  • Page 46 T Series IP-PBX Operator Panel User Guide...

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