Typical troubleshooting cases are mentioned in the last part of this manual. Please feel very welcome to contact alea technologies with any request or suggestion that has not been covered in this manual. For programming references regarding the IntelliGaze™ API, please refer to the 'IntelliGaze™...
IntelliGaze™ Installation & Service Manual 3.4 Declaration of Conformity - CE Declaration of Conformity We, alea technologies gmbh , Potsdamer Str. 18a, 14513 Teltow, Germany declare under our sole responsibility, that the product IntelliGaze™ IG-30NT, IG30NXT using the Cam30NT or Cam30NXT camera units...
Consult the dealer or an experienced radio/TV technician for help. • alea technologies is not responsible for any radio or television interference caused by cables and connectors other than those recommended by or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.
IntelliGaze on Windows 10 / 11 IOT (LTSC) might work in some configurations but the function and performance cannot be generally guaranteed! alea technologies offers assistance in testing such configurations prior to roll-out. Other attached USB devices may negatively influence the gaze tracking perfor- mance.
General concept: The tablet PC or monitor should pro- vide general mounting option, e.g. VESA 75/100. While Rehadapt / Daessy provide adapters from there, alea technologies offers various camera hold- ers, that also fit VESA 75/100. Cam30NXT can generally be mounted more flexibly, as explained below.
Page 17
Alternatively a set of M3 threads is provided. Being a significantly weaker option, this should only be used with care. Typically alea technologies will provide a mounting adapter that fits the platform, or a partner will create a custom solution.
You may perform a quick check of compatibility with the too CamCheck which is lo- cated here. C:\Program Files (x86)\alea technologies\IntelliGaze\bin Run it from the command line (cmd) and check that the measured FPS matches the target FPS. Contact alea technologies if this test fails to obtain a solution. IG v3.0 IG v4.1 IG v4.2...
If you experience tracking problems you may open the options/help and record a video which will be send to alea technologies for analysis any training of the eye gaze algorithms. Refer to 10.2.Tracking Problems for more information 6.3.4. Application Bar The App Bar, providing custom, gaze accessible functions can be toggled by clicking on the profile [app name] button of the operation bar.
IntelliGaze™ Reference IntelliGaze™ Installation & Service Manual The license can be programmed on-site without extra tools: The Hardware Key will have to be transferred to alea technologies. • alea technologies will issue a new license key and re-transfer it. •...
Page 57
Data Collection When enabled IntelliGaze will collect crashes and anonymous usage data of the software and send it to alea technologies. This data helps alea technologies to resolve common issues. Help Show context sensitive help on the gaze UI as a quick-start help for new users Keyboard shortcuts Turn keyboard shortcuts on/off for IntelliGaze.
Describe the error, add a contact email and send the service request to alea technologies. A ticket number is generated which should be refereed to if any further communication is needed. The service request will be send to alea technologies if the PC is connected to the internet. Please refer to chapter 10.1.Hardware Problems...
If the PC or the camera does have a hardware or driver related malfunction you can use the ser- vice tool to request any help and provide alea technologies with information needed to process the issue. PC diagnostic data is collected and automatically send to alea technologies.
Create a service case using the service tool 10.1.Hardware Problems Solution 2 Enable telemetry data collection 6.5.8.Help to provide alea technologies with all relevant data next time the application crashes. 10.3.3. Monitor Sleep button is grayed Definition The monitor sleep button is deactivated in the home menu.
Need help?
Do you have a question about the IntelliGaze IG-30NT and is the answer not in the manual?
Questions and answers