Cautions - Panasonic KX- P3196 Operating Instructions Manual

36
Periodic Maintenance / Troubleshooting
The printer does not require routine maintenance. However, reasonable care of the printer will extend its life. The
following periodic measures are recommended:
e Cleaning the unit is the most important action you — The platen should be cleaned with denatured
can perform. alcohol only.
The frequency of cleaning is depending upon the — The carriage guide bar can be lubricated with a
environment. very light oil. Contact your Authorized Panasonic
— Turn the power off and unplug the AC power Service Center for advice when lubrication will be
cord. needed.
— Clean the case and covers with a soft cloth. Use
any mild commercial cleaner on the cloth, do not Ribbon Cassette
spray directly on to the printer.
— Raise the top cover and pull up the roller cover. Note:
Vacuum or dust the inside area of the unit. e If the ribbon begins to catch, snag, or tear from
Be very careful not to damage the printhead the printhead, your printer requires servicing.
ribbon cable or the carriage drive belt.
Caution:
e The printhead may be hot, use caution when
the cover is open.
Troubleshooting
Most problems associated with the printer can be traced to improper setup, installation, or cabling. The following
table will assist you in identifying and correcting some of the more common problems. If you need additional help,
contact the reseller from which the unit was purchased of the Panasonic technical support number found in P. 3 of
this manual.
Symptom Possible Cause Probable Solution
Ink smears Head gap lever is not in the Move the lever toward the position "7" until ink
proper position doesn't smear ( * P. 12)
Printout is faint Head gap lever is not in proper| Adjust the lever to the proper position
position ( * P. 12, 13, 15, 17)
Printhead moves but there is | Ribbon is not installed Re-insert ribbon ( ** P. 12)
no printing correctly
Paper out detector inoperative | PAPER OUT DETECT is OFF | Set PAPER OUT DETECT to ON ( *« P. 26, 34)
Printer does not power up No AC power Check AC power cord ( ** P. 11)
Paper slips around platen Paper feed selector is set Set selector to "f]"
to "Ha" or "EA n
Power is on but printer does | Printer is not ON LINE Press | ON LINE
not pnm Interface cable is not properly | Secure connection ( P. 11)
connected
Out of paper Install new paper ( "= P. 13-18)
Printhead has become Allow the printhead some time to cool down. The
overheated printer will automatically resume printing
Interface setting is incorrectly | Set interface setting to match the computer's
set interface ( ** P. 26, 35)
Carriage stops moving, all Path of printhead is blocked Turn the power off, clear the path. Turn the power
indicators start blinking back on to resume printing
(continued)