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Summary of Contents for DisplayLink TOTU TT-DC002A
- Page 1 User Manual 4K Triple Display USB-C Docking Station Model: TT-DC002A...
- Page 2 Must Read before Use *** Drivers is needed to use the DP ports. *** Download and install the TOTU Docking Station driver from the follow- ing two channels: Download driver from: https://www.displaylink.com/downloads Email to support@mytotu.com for docking station driver Please email to support@mytotu.com...
- Page 3 Thank you for your purchase of the TOTU USB-C triple Display 4K Docking Station! Our Docking Station Support MST (multi stream transport) for both Windows and macOS. The TOTU Docking Station provides the ability additional USB peripherals to your system. If you need any assistance, we are here to help.
- Page 4 To use this product,the host USB-C port from your device should support DisplayPort Alt Mode(Thunderbolt 3)and Power Delivery. The compatibility is just depends on whether the USB-C port of your host devices has DisplayPort Alt Mode(Thunderbolt 3)and Power Delivery,not the docking station itself. If the USB-C port of your laptop only supports DisplayPort Alt Mode,NO Power Delivery function,that USB-C port of your laptop only has video signal output and data output to your monitor,NO charging current...
- Page 5 Compatible Devices: (Not a full list) Macbook(2015 and above) MacBook Air(2018 and above) MacBook Pro(2016 and above) Mac mini(2018) iMac (2017/2019,21. 5 inch & 27 inch) iMac Pro(2017) Mac Pro(2019) Mac Pro(Rack,2019) ROG Zephyrus S GX701 Partially Compatible Devices(Not a full list): (Supporting Alt Mode, PD, but not all) Samsung TabPro S Not Charging Asus ZenBook3/Transformer3 Pro NOT Charging...
- Page 6 Incompatible Devices (Not a full list): HP Pavilion Asus K570ZD-ES55 Nintendo Switch USB-A to USB-C Adapter Apple USB SuperDrive Quick Start Guide 1. Download and install the TOTU Docking Station driver from the following two channels: ① Download driver from: https://www.displaylink.com/downloads...
- Page 7 ② Email to support@mytotu.com for docking station driver 2. Connect the power adapter to power input on the dock. Connect the provided USB-C to USB-C cable to the dock and host system. (Only use provided USB-C to USB-C cable.Please make sure to connect the under- side USB-C port with laptop logo on the dock to the host system.) 3.
- Page 8 The display port can only transmit video to the external monitors and ② cannot charge the external monitors. ③ To use video output port(HDMI/DP)of the docking station,the host USB-C port from your device must support DisplayPort Alt Mode(Thun- derbolt 3). Please make sure whether that host USB-C port of your laptop supports power delivery.If not,please use the original power supply of your laptop to charge,it is safer and more stable.
- Page 9 4. Attach USB and USB-C devices (keyboard, mouse, etc.) to the USB ports on both the front and back of the dock. Note:The upside USB-C port without laptop logo on the docking station only supports data output,no Displayport Alt Mode video and charging current output) 5.
- Page 10 many confuse USB C ports as Thunderbolt 3 ports since they are the same shape and size. You can check this by looking up your computer's specification online, or by contacting you computer manufacturer's customer support.It also is incompatible with the USB-A to USB-C Adapter.
- Page 11 Q: My computer supports Thunderbolt 3, and the port I'm plugged into supports Thunderbolt 3, but there is still no video output. A: 1. In order to confirm whether the product is working, first test your computer port by plugging in a USB device, such as a mouse or keyboard.
- Page 12 5.If the external displays are recognized, please reduce monitor resolu- tion to solve this issue. Please find the Display setting to operate resolution and refresh rate as needed. Q: Followed the above tips, HDMI works fine, DP ports not working A: 1.
- Page 13 Q: It worked well until I updated my system, now the DP ports couldn’t work. A: Please uninstall and install the drivers. For MacOS users, please tick the “DisplayLinkUserAgent” in the “Security & Privacy” after installed the drivers. Step 1, open the drivers document...
- Page 14 Step 2, click“DisplayLink Software Installer.pkg” and follow the system prompts to install the driver, and finally restart your laptop. Step 3, after restart your laptop,please open the “Security & Privacy”...
- Page 15 Step 4, Open “App Store and identified developers” Step 5, Choose tick the “DisplayLinkUserAgent”...
- Page 16 Q: Some flickering pixels might occur on screen, or the display has occasional flashes A: 1.Please troubleshoot the HDMI/DP cable.For example,check if the cable is loosely connected. Or try another new HDMI/DP cable to see if problems are solved or not . 2.Please troubleshoot the USB-C cable.For example,rotate the USB-C cable 180 degree plug into your laptop.Or try another new thunderbolt 3 USB-C cable to see if problems are solved or not.
- Page 17 Resolution Setting For win 10&Mac Right click Desktop > Display Setting Apple lcon > System Preferences > Displays Press the key ”Option”and click the”Scaled” simultaneously to show more resolution choices.
- Page 18 Display Setting for Win 10 1.Duplicate Desktop 2.Extended Desktop Right click Desktop> Right click Desktop> Display Setting>Display Display Setting>Display...
- Page 19 Windows laptop does not support three external monitors to mirror the laptop screen at the same time. Source device DP Display DP Display HDMI Display Source device DP Display DP Display HDMI Display...
- Page 20 Source device DP Display DP Display HDMI Display Source device DP Display DP Display HDMI Display...
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Page 21: Mirror Display
Display Settings for Mac 1.Mirror Display Apple lcon > System Preferences > Displays Source device DP Display DP Display HDMI Display... - Page 22 MacOS Source device software.)
- Page 23 Q: It couldn’t charge my computer A: 1. Please plug your computer charger directly to the port that you connect the docking station to your computer to ensure whether your computer is compatible to charge. 2. If not, please use the original power supply of your laptop to charge, it is safer and more stable.
- Page 24 issue).Please make sure have a working internet connection by attempt- ing to use other devices, such as your cellphone, to connect to the internet. Usually, a quick restart of your modem and router is detecting a connection to the device, but there is no internet access. 3.
- Page 25 How to create a new location of IP address There are 6 steps to create a new location of IP address.Please see the images below: Step 1: Step 2:...
- Page 26 Step 3: Step 4: ① Step 5: Step 6:...
- Page 27 Q: My USB devices are detecting, but it's showing an error on the screen that it's not recognized. A: 1. Connect the PD first, then connect all other devices, and finally reset the SMC (System Management Controller). 2. Please unplug and re-plug Q: My mouse and keyboard appear to be stuck.
- Page 28 Option 3: Use high-quality shielded USB 3.0 devices/cables/connectors. Option 4:Connect devices(e.g.wired mouse and keyboard) to USB 2.0 ports on the HUB.We kindly suggest do not use USB flash drives next to the mouse receiver. Q: If you are seeing a display, but your USB ports are not working A: 1.
- Page 29 Sound Settings for win10 Select Playback device Speaker/Headset Digital Display Audio 1 Digital Display Audio 2 Sound Setting for Mac Apple logo > System Preferences > Sound...
- Page 30 Q:There's a lot of interference and static when using the audio from the product. A:1. Please double check to see if your audio cable is firmly secured onto the product. Also, try to use different audio cables to ensure your cable is working properly.
- Page 31 Q: I lost the Thunderbolt 3 cable included. Could I use a USB-C cable in its place? A: It is strongly recommended to use a 40 Gbps Thunderbolt 3 certified cable. The docking station may not achieve full performance when using a USB-C cable instead.
- Page 32 For Mac Users: To adjust your displays, go to System Preference and click on Displays, Under the Arrangement tab, you can adjust your display arrangement and choose your desired location for your menu bar. Please note: If one screen can be shown instead of two screens when connect display ports, ①...