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II. RECEIVING INSPECTIONS
Your Aladdin HOD activator table is factory tested for performance and is free from defects when
shipped. The utmost care has been taken in packaging this product to protect against damage in
transit.
You should carefully inspect your activator table to assure that no damage has occurred in transit.
If however, damage is detected see the following damaged goods policy. Under no condition may
a damaged unit be returned to Aladdin Temp-Rite without first obtaining written permission (return
authorization). No credit will be issued for claims not reported to Aladdin within ten (10) business
days from receipt of shipment.
ALADDIN DAMAGED GOODS POLICY
There are two types of damaged merchandise:
• Visual Damage
• Concealed Damage
Visual Damage - When the product being received is visibly damaged:
1. Receiver should not accept merchandise with visual damage.
2. Receiver must sign delivery receipt "refused merchandise due to damage" and specify damage.
3. Receiver should call Aladdin Customer Service immediately after refusal.
4. Carrier will notify Aladdin Traffic Department and a claim will be filed.
5. Carrier will send acknowledgement of claim within 7 days after receiving.
Concealed Damage - When damaged merchandise cannot be externally detected:
Any receiving operation should be looking for this type of damage. Sometimes, however,
depending on the type of product, it is almost impossible to notice.
1. Merchandise must not be removed from point of delivery and all packaging must be kept intact.
2. Receiver must contact Aladdin customer service to report damage.
3. Aladdin traffic department will request inspection based on the dollar value of the cargo.
4. Aladdin traffic department will file a claim based on the findings of the inspection.
Failure to comply with these policies will result in the customer's responsibility to file claims.
FOR PARTS & SERVICE CALL 1 (800) 888-5426
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