Abbreviations & Acronyms 1. About This Manual This manual contains information about maintenance and service of BenQ products. Use this manual to perform diagnostics tests, troubleshoot problems, and align the BenQ product. 1.1. Trademark The following terms are trademarks of BenQ Corporation:...
This Service Manual contains general information. There are 3 levels of service: Level 1: Cosmetic / Appearance / Alignment Service Level 2: Circuit Board or Standard Parts Replacement Component Repair to Circuit Boards Level 3: 2.5. Related Service Information BenQ Global Service Website: http://www.benq.com/support/ eSupport Website: http://esupport.benq.com/v2 - 4 -...
3. Product Overview 3.1. Specification Model TL650 LCD Size 65" LCD Vendor Panel Model No P650HVN02.2 Light Source TV/PID Panel Active Area (mm) 1428.48 (H) x 803.52 (V) Resolution FHD 1920 x 1080 (pixels) Aspect Ratio 16:09 Brightness (typ)/(min) 360 nits...
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Weight (without packing / with <60kg (TBC) packing) Dimension (WxHxD) 1515.8X885.8X113.8 Housing material NCT Black Housing Color Black - Front Bezel BenQ Logo Bezel Width (T/B/L/R) 38.8/41.6/41.6/39.1 Wall Mounting 4 Holes (400 x 400mm) OPS Slot Current 780 platform OSD languages are: Language...
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Source / Volume Control VGA Daisy Chain DVI Daisy Chain RS232 Control Daisy Chain ID Setting Sharpness Enhancement Proof of Image Retention DDC / CI Diming Control (DCR) Depend on panel Picture in Picture (PIP) De-Interlacing / Comb Filter 10 Bit color processing Build-in Video Wall Support Scheduling Ambient Light Sensor...
3.1.1 Specification overview 3.1.2 Requirement 3.1.2.1 Safety Requirement Safety RoHS C-Tick (combined with CE) IC (combined with FCC) 3.2. Electrical Interface Character 3.2.1 Composite Video Input (1) Pin definition (RCA Jack) (2) Signal Level: Signal Parameter Type CVBS Amplitude, total (video+ sync) Volts peak to peak Luminance Amplitude, video...
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3.2.3 VGA Input (1) Pin definition and Signal Level: Signal Parameter Type RDATA Impedance GDATA Amplitude Volts peak-to-peak BDATA Black pedestal Volts Pixel Clock M Hz GDATA_SOG Impedance Amplitude Volts peak-to-peak Video amplitude Volts peak-to-peak Sync amplitude Volts peak-to-peak Black pedestal Volts Pixel Clock M Hz...
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3.2.4 Audio Input (RCAx2) (1) Pin definition: (2) Signal Level: N/A Signal Parameter L Audio Amplitude 2 VRMS Impedance KΩ Amplitude 2 VRMS R Audio Impedance KΩ 3.2.5 Audio Line Input (Phone-Jack φ3.5mm) (1) Pin definition (2) Signal Level: Signal Parameter Audio In Right Amplitude...
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3.2.7 RS232 In/Output Port (1) Pin definition (D-Sub 9 Pin) (2) Signal Level: Signal Parameter Amplitude (with sync) Volt Amplitude -13.2 13.2 Volt RTSZ CTSZ 3.2.8 DVI In/Output Port (1) Pin definition (DVI 29 Pin) - 11 -...
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(2) Signal Level: Name Function Pin 1 TMDS Data 2- Digital red - (Link 1) Pin 2 TMDS Data 2+ Digital red + (Link 1) Pin 3 TMDS Data 2/4 shield Pin 4 Pin 5 Pin 6 DDC clock Pin 7 DDC data Pin 8 Analog vertical sync...
3.2.11 Speaker Max. Output 12.0W per channel Speaker Impedance 8Ω Speaker Specification THD<=10%@1V rms input, volume control = 100 Frequency range 100 Hz – 20 KHz 3.3. Power Specification 3.3.1 Input Power Specification Specification Description Input Voltage Range The unit shall meet all the operating requirements with the range 100 ~ 240 VAC Frequency Range The unit shall meet all the operating requirements with an input...
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3.4.3 Keypad Description KEYPAD Lock Functon Consolidated Standard Hot key Button lock L & R for 5s Menu lock U & D for 5s Power lock Menu & R for 5s IR Lock Menu & L for 5s RS232 U & R L &...
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3.4.4 Remote Control Function and Key Code Definition IR Remote Lock Functon OSD Lock Down for 3 Seconds, then press Enter. OSD Unlock Down for 3 Seconds, then press Enter. 3.4.5 LED Definition Item Color Power on Green DC Power off Power Standby Standard Flashing red Power Standby Eco...
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3.4.6 EDID Code The EDID code shall contain the same information as Read ID command - ID Manufacture Name: BNQ - ID Product Code: TL650 Analog TL650 Digital - Monitor Name: BenQ TL650 - S/N rule: EFDMYXXXXXPPO - 18 -...
Note: If BenQ defect undefined failure, and it judged that is reduce the merchandise ability, BenQ CM Inform this defect. After that parties make communication and decide how to solve.
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. Visual inspection shall be down with the distance from eyes to the sample 45 ~100 cm. . Display mode: Primary mode Max. & native panel resolution. 11.0 TEST EQUIPMENTS 11.1BenQ PCs with BenQ display adapter or other specific display adapter, which is agreed upon by both parties 11.2 Test program by BenQ 11.3 Power saving test tool...
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PART I. VISUAL INSPECTION Description Class Packing 1.1 Wrong packing material Major 1.2 Carton damaged (over 6cm dia). Wet, badly taped or stapled, product will not Major arrive in good condition at customer 1.3 Carton damaged (3cm to 6cm dia), badly taped or stapled, product will arrive in Minor good condition at customer 1.4 Wrong marking of trade mark...
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3.25 Unreadable printing of user controls label Major 3.26 Rubber foot missing Major 3.27 LED wrong material or missing Major 3.28 Wrong S/N between spec. Label and Display display Major AC power and signal cable 4.1 AC power or connector not correct or damaged, not safe Critical 4.2 AC power or connector not correct or damaged, but safe Major...
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Inspection interval (time) Inspection interval is a function of surface area. Parts Size “A” surface “B” surface “C” surface <32” 5sec <32” 5sec <32” 5sec Scan speed >=32” 10 sec >=32” 10 sec >=32” 10 sec Scratch: Scratch: Defects of specified area Visual Inspection, Zone Width / Length Minimum...
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Full White/Black Contrast ratio, dot check, blemish check DDC check Check the DDC information, Including S/N, model, manufacturer name, and product code. 256/32/16 Gray Gray Check Check color temperature Including warm; cool; neutral; user General-1 pattern Performance/function check Performance/function check N-test Performance/function check - 28 -...
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AV-pattern-square Performance/function check The grid can’t be overlapped pattern- horizontal color bar Performance/function check pattern-digital scan_ADC1 Performance/function check pattern-vertical gray bar color bar Performance/function check DVD Picture Performance/function check - 29 -...
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PART III PANEL INSPECTION CRITERIA - 30 -...
4. Level 1 Cosmetic / Appearance / Alignment Service 4.1. Firmware Upgrade Process 4.1.1 Preparation: 1. Take a USB flash drive and make sure it is formatted with FAT32 (NTFS is not supported) 2. Create a folder and name it “fupgrade” on the USB flash drive. 3.
4.2. VGA/DVI/HDMI EDID Upgrade Process 4.2.1 Equipment list 1. A type to B type USB cable*1 2. VGA cable*1 3. PCBA JIG BD*1 4. PC*1 4.2.2 Software Installation 1. Install “CustomerTool_V1.2” in PC or NB 2. Press “Y” to install DriverLINX Port I/O Driver - 32 -...
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3. Follow the installed steps and press ”NEXT” to Install Driver 4. When setup has finished, restart computer - 33 -...
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4.2.3 Connection 1. Use USB cable and connect to PC and Tool Board 2. Use VGA cable and connect to Tool Board (VGA Out) and Main BD (VGA In) Tool BD VGA Out VGA In VGA cable for EDID writing need to be removed pin5 to disable EDID write protect - 34 -...
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4.2.4 Procedure: 1. Plug power cord into display and run “RTD_Customer_Tool_V1.2” Fail 2. Update EDID – select “EDID Update” Communication – select “USB”, ISP Type – select “Serial Flash” For EDID Updated - 35 -...
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3. EDID upload(VGA) – EDID length select and then press to select EDID file and then press to write EDID into display 128B for VGA Open EDID file To write EDID - 36 -...
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(Power off status and LED: Red) 4. EDID upload(DVI)-EDID length select and then press to select EDID file and then press to write EDID into display 128B for DVI Open EDID file To write EDID - 37 -...
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(Power off status and LED: Red) 5. EDID upload(HDMI) – EDID length select and then press to select EDID file and then press to write EDID into display 256B for VGA Open EDID file To write EDID 6. When EDID writing is finished and successful, it will show as below - 38 -...
4.3 DP EDID writing process 4.3.1. Equipment list 1. Display port to Display port Cable*1 2. ST DP ISP BD*1 3. ADAPTER (AC IN 100~240V@50/60Hz DC OUT 12V/5A)*1 4. Parallel port cable*1 5. PC with parallel port*1 - 39 -...
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4.3.2. Software Installation 1. Unzip software “Win-I2CNT_v42” 2. Click on ‘SETUP.EXE” to run the program - 40 -...
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3. Click on ‘Next” to next step 4. Click on ‘Yes” to next step - 41 -...
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5. Click on ‘Next” to install Win-I2CNT in directory 6. Click on ‘Next” to next step - 42 -...
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7. Click on ‘Next” to start installation 8. When installation is completed, then, click on ‘Finish” and restart your PC. - 43 -...
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4.3.3. Connection Plug DP cable to display Print port cable to PC AC Adaptor DP cable to display 4.3.4. Procedure 1. Click on “Win-I2CNT” to run program - 44 -...
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2. Select “Device” EEPROM 256×(2K) 3. Click on “File” ”Open”, then, select EDID file and open it - 45 -...
4.4 MAC code writing process 4.4.1 Equipment list: 1. RS232 Cable (Pin 2&3 cross; Female to Female)*1 2. PC*1 4.4.2 Connection: 1. Connect RS232 cable to PC and display (RS232 INPUT) 2. Connect the power cord firmly to the display and the electrical outlet RS232 INPUT - 48 -...
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4.4.3 Software Procedure: Step 1. Unzip “WBC Tool _V1.2.1” Step 2. Click on “ setup” to install WBC tool in PC Step 2.1 Press on “OK” to next step Step 2.2 Press on “ ” to next step - 49 -...
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Step 2.3 Press on ”continue” and the program will start to install the files in PC Step 2.4 Press on ”確定” to exit the program Step 3. Use remote controller and press on “3->7->9->5->1” to enter “Factory OSD”. Then, select “Option-> Setting-> Factory RS232-> On” - 50 -...
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Step 4. Click on “WBC Tool.exe” to execute the program Step 5. Select COM port and set “Self-Pattern” as below Step 6. Key in MAC code and click on “Write”. Then, it will show “success!!” when finishing. - 51 -...
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Step 7. Click on “Read” to double check if MAC code is correct. Step 8. Use remote controller and press on “3->7->9->5->1” to enter “Factory OSD”. Then, select “Option-> Setting-> Factory RS232-> Off” - 52 -...
4.5. Alignment procedure (for function adjustment) 1. Spec and Table list Reference: The variance of color coordinate via Red, Green, Blue : Red drive ↓ x ↓ Green drive ↓ Y ↓ Blue drive ↓ x ↑ Y ↑ Red offset ↑ x ↑...
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Color temp item @factory OSD VGA / YPbPr / DVI / HDMI / DP Color temperature 9300°K Red drive Green drive Blue drive Red offset Green offset Blue offset Color temp item @factory OSD VGA / YPbPr / DVI / HDMI / DP Color temperature 6500°K Red drive...
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2. PC Auto Timing Check: Timing list: Resolution Horizontal Vertical Dot Clock Remark Frequency(KHz) Frequency(Hz) Frequency(MHz) 800×600 37.878 60.3 40.0 VESA (2) Setup input timing VESA-800x600 (37.878K, 60.3Hz) using Chroma 22293 pattern No.1 the same as below to do “Auto Adjust 3.
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6. Screen Uniformity Fig 6.1 Optical measurement point (1) Timing: 1920x1080-VESA – 60Hz, VGA source (2) DEFAULT the unit and select the ANSI BRIGHTNESS GRID pattern . (3) Change the unit to MAX/MAX/MAX for Brightness/Contrast/Black level , Color temperature default setting 10000°K.
5. Level 2 Disassembly /Assembly Circuit Board and Standard Parts Replacement 5.1. Exploded View BenQ PART NUMBER PART NUMBER DESCRIPTION Q’ty 6E.L8W01.001 3K.1WA01.001 BEZEL SECC1.6T EP65TF3 5D.L7X20.011 TY.5F110.012 TOUCH 2S SCREEN 5200 3E.L7X01.001 3E.101CU.001 GLASS TEMPERED 145.6*84.5*5T 5F.L8W01.001 5F.MUWVV.031 LCDM65W P650HVN02.2 AUO Not Available 3K.1WA10.001...
5.2. Disassembly /Assembly 5.2.1 Disassembly SOP Preparation before disassembly 1. Clean the room for disassembly 2. Identify the area for monitor 3. Check the position that the monitors be placed and the quantity of the monitor, prepare the area for material flow;...
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Disassemble chassis & PCBA module Electric screw M3 screws*7 drive #2 8F.VG334.6R0*7 Remove all wires on the Hands PCBA - 59 -...
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Disassemble all components on the chassis. Electric screw 1. Power BD drive #2 M3 screws*7 8F.VG334.6R0*7 2. Main BD Hex screw drive M3 screws*23 8F.VG334.6R0*5 Hands 8F.20FB4.019*12 8F.PA724.8R0*3 8F.HA334.6R0*3 3. Audio BD M3 screws*9 8F.VG334.6R0*4 8F.PA724.8R0*5 4. Ground M4 screws*1 8F.1D526.6R0*1 5.
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Disassemble L/R rear cover & 4 Handles Electric screw M4 screws*10 drive #2 8F.4A726.6R0*10 M3 screws*28 8F.5A354.5R0*26 8F.VG334.6R0*2 M8 screws*28*8 8F.1A75C.150*8 Disassemble rubber on T- Hands com and inverter cover 4G.06K11.001*3 4G.0EK05.001 - 61 -...
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5.2.2 Assembly SOP Preparation before assembly 1. Clean the room for assembly 2. Identify the area for monitor 3. Check the position that the monitors be placed and the quantity of the monitor, prepare the area for material flow; according to the actual condition plan the disassemble layout 4.
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Assemble touch brackets on panel and glass Assemble touch camera * UV glue Use UV light 2 onto the top-left and top- UV light source to right edges of glass. irradiate UV cure adhesive Use UV cure adhesive to for 60 second enhance the fixity of camera (The location is showed as green circle)
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Assemble Front Bezel & Panel module Electric screw drive #2 Assemble wires and dress wires with acetape ACETAPE acetapes*16 Assemble L/R rear cover & 4 Handles Electric screw M4 screws*10 drive #2 8F.4A726.6R0*10 M3 screws*28 8F.5A354.5R0*26 8F.VG334.6R0*2 M8 screws*28*8 8F.1A75C.150*8 - 67 -...
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Assemble PCBA, fan, speaker on the chassis. Electric screw drive #2 1. Power BD M3 screws*7 8F.VG334.6R0*7 Hex screw 2. Main BD drive M3 screws*23 8F.VG334.6R0*5 Hands 8F.20FB4.019*12 8F.PA724.8R0*3 8F.HA334.6R0*3 3. Audio BD M3 screws*9 8F.VG334.6R0*4 8F.PA724.8R0*5 4. Ground M4 screws*1 8F.1D526.6R0*1 5.
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Assemble chassis on panel module Electric screw M3 screws*7 drive #2 8F.VG334.6R0*7 Assemble Key-button& Keypad board & transfer Electric screw board drive #2 M3 screws* 8F.VG334.6R0*5 Acetapes*1 Assemble top cover M3 screws*6 8F.VG334.6R0*4 8F.5A354.5R0*2 Assemble back SHD M3 screws*14 Electric screw drive #2 8F.VG334.6R0*10 8F.HA334.6R0 *4...
5.5. Trouble Shooting Guide 1. Check wire cable connection between main System power ON? board and keypad 2. Check VCC Power 5V in Check wire cable connection between back Back light on? light and power board Check U30、U31、U32、U33、 Check which one is fail? U34 output voltage (1.8V, 3.3V, 2.5V, 105V,1.05V,1.2V,2.0V) is correct...
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LCD Panel is no picture Keypad LED is ON? Check power is correctly? Power button operation is normal Check GPIO status Check GPIO status Check POWER ON control pin is High? Check input source and path is ready Check LCD12V and LVDS power sequence - 73 -...
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RS232 link fail 1. Check control pin RS232_TXEN status Check U28 pin20 is high? (default high) 2. Check R629 or R630 is mounted? Check U9 pin19 is high? Check L9 is mounted? Check J12 pin RX and TX 1. Check RS232 cable (pin2/pin3 is cross type is normal ? or normal type) 2.
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Audio output is no sound Check Audio board power 12V is correctly? Check control pin Check GPIO control pin (R277, R278) status AUDIO_SW_SE1’ 2 operation is normal Check mute pin Check GPIO control pin(R492) status AUDIO_VOL_ON is high or low To measure audio board U1 Check audio board U1 soldering or change output waveform (1K Hz...
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1. Check Q9、Q10、R162、R163、R164 Keypad LED fail 2. Check P3V3 3. Check J7 soldering 1. Check P5V, P2V5, P3V3, P1V8, P1V0, 1V2, P2V No OSD image 2. Check J23 PWRBD_ON and LCD_BRT_CTRL Signal 1. Check L4, L5, L6, (VGA) No PC input/ output 2.
5.6. Circuit Operation Theory This mode is a 65” TFT LCD monitor , it’s video interface have one HDMI input、one DVI input、one VGA input/output、one YPbPr input、one Display Port input 、 USB and one Lan Port ,audio interface support HDMI、Line-in、YPbPr and Display Port audio source. We can use IR、RS232 or keypad to control function.
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System Connection a.LCD Panel link with Main board connector pin define pin Net Function Description pin Net Function Description POWER 12V POWER 12V POWER 12V POWER 12V POWER 12V POWER Ground POWER Ground POWER Ground POWER Ground 10 TXOC- LVDS1 CLOCK- 11 TXOC+ LVDS1 CLOCK+ 12 TXO2- LVDS1 SIGNAL2-...
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b. Audio board link with main board connector J20 pin define pin Net Function Description pin Net Function Description 1 AGND AUDIO GROUND 2 AGND AUDIO GROUND 3 12V AUDIO POWER 12V 4 12V AUDIO POWER 12V 5 HDMI_AOR HDMI AUDIO R-CH 6 HDMI_AOR HDMI AUDIO L-CH 7 AUDIO_SW-SEL1 AUDIO SWITCH SEL1...
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Main IC Spec 1 、 Image processor : PWC780 Combining industry leading image processing with all new connectivity, Pixelworks®’ PWC780 Advanced Connected Mixed Signal Display Processor represents the next significant advance in functionality for all-in-one image processors. The combination of internal hardware JPEG decoder, Hi-speed USB host and device and a 10/100 Base-T Ethernet MAC brings the potential for image processing from anywhere over a variety of wires.
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2 、 HDMI switch : ADV7614 The ADV7614 is a single chip 4:1 multiplexed High-Definition Multimedia Interface (HDMI™). The ADV7614 integrates a component processor (CP), which can processes YPrPb and RGB component formats from the HDMI receiver. The ADV7614’s HDMI receiver is 1.3b compatible that supports all HDTV formats up to 1080p and display resolutions up to UXGA.
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5 、 Video Amplifier :ADA4759 ADA4859-3(triple) is a single-supply, high speed current feedback amplifier with an integrated charge pump that eliminates the need for negative supplies in order to output negative voltages or output a 0V level for video applications. The 195 MHz, large signal -3dB bandwidth at a fixed gain of 2, as well as the 740 V/us slew rate, make this amplifier ideal for high resolution professional and consumer video applications.
Appendix 5- Touch Function Trouble Shooting Guide This document provides some solutions to possible problems that might occur with the NextWindow 5200-series touch screen. Some of the solutions require using NextWindow’s Touch Screen Calibration Utility (TSCU) software. It may be necessary to check that the user has this installed on their system.
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2. Remedies to common problems with the touch screen 2-1 Touch screen does not respond to touches Make sure the USB cable is connected from the monitor to the computer. Make sure the monitor is connected to a USB port that provides enough power for it operate (some peripherals, such as keyboards may have inbuilt USB ports that do not provide sufficient power for certain devices).
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To change the times, select Double-tap and click Settings If adjusting these sliders doesn’t solve the problem, the user may be trying to tap too fast for the system to respond. - 104 -...
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2-7 “USB not recognized” message appears on screen To remedy, unplug the USB cable, then plug in the USB cable again. If the above remedy does not work, try restarting the computer. 2-8 Uninstalling and Reinstalling the USB device Uninstall the USB device in Device manager. Connect the USB cable from the monitor to the computer.
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Calibration Procedure 1. Run TSCU by clicking its icon in the system tray or Windows Control Panel. 2. Click on the [Calibrate] button to initiate the calibration procedure. 3. The cursor indicates 4 successive calibration points on the screen. The user has to touch and hold each calibration point for 3 seconds.
Appendix 6-Touch Function Calibration Procedure 1. Introduction This guide explains how to operate NextWindow’s Production Software for setting up touchscreens in a production line environment. 1.1 Requirements 1.1. Computer Hardware and Software • Computer. • Operating system: Windows XP SP3 or Windows 7 SP1. Note: If using XP or Win7 with no service pack upgrades, then .NET3.5 must be installed.
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Process Overview The touchscreen setup and testing is divided into the following procedures, which are generally done at different stations on the production line: Procedures Step 1. Incoming Quality Control (IQC) Test Step 2. Power on the display and burn in for 30 min Step 3.
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5. Connect Touch DSP board to PC by USB cable. Click “NextWindow LF_CUSTOMER_SETUP.” 6. Click “Start “button. - 110 -...
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7. When new hardware detect appears, click “abort” and then “exit”. - 111 -...
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8. Install “NWVoltronSetupLite_4.0.8.0 “ Note: “NWVoltronSetupLite” only can be installed in one USB port on a PC, not each USB port. If you would like to install “NWVoltronSetupLite” in other USB ports on same PC, the system will ask you to remove previous one first, then, re-install again. The USB port on PC for touch calibration will be locked.
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9. When finished, re-plug in the USB cable. - 114 -...
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3. IQC Test The Incoming Quality Control (IQC) test is done to make sure the touchscreen is working correctly before commencing integration into the product. Note: For doing touch calibration only, IQC test can be skipped 3.1 Warnings Unpack the touchscreen assembly carefully making sure you don’t disturb the cameras or retro tape supports.
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7. Scan or enter the barcodes. Note: if you are entering the barcodes by hand, the formats are as follows: 52559-101370DSP 52559-101370C1 52559-101370C2 8. Once the program verifies that the touchscreen is working correctly and the barcodes have been entered, it displays the “PASS” screen. *Example screen shot of Check Barcodes 9.
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4. Setting up the Touchscreen The next stage after IQC is Setup. Note • It is important to have the correct version of NextWindow’s Voltron driver installed on the computer for setup. • Please ensure the display has been burn-in for 30 minutes before starting calibration •...
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3. The program displays a yellow circle in each of the four corners of the screen in turn. Touch the stylus in each corner of the touch screen when the yellow circle appears. Hold until the circle turns green. Note: The stylus’s point should be at panel’s corner during the calibration (not at circle’s center) 4.
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5. The program displays the “Draw” screen. 6. First calibrate the touch screen by touching each of the four calibration points in turn with a stylus. Start at the top left and work clockwise around the four calibration points. - 119 -...
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7. Use the stylus to draw each of the 9 vertical lines. Start by placing the stylus at the entrance to the guide lines and draw towards the top of the screen. The small square below the guide lines will turn green to indicate that the data for that line has been captured.
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13. If the Draw Test is successful, the program displays the “PASS” screen. 14. Click the green PASS button and then click [Exit] to close the program. This completes the Setup procedure - 121 -...
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