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Troubleshooting
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Summary of Contents for Power Innovations UPQ Q-1000 VA
- Page 1 Q-Series UPQ™ 1000-3000 VA Installation and Operation Manual MNL195 Rev 1.2...
- Page 2 Q-1000/1500/2000/3000 VA...
- Page 3 This manual may accompany other instructional addendums about additional customizations to standard Q-Series™ systems. Please contact Power Innovations if additional manuals are needed and have not been received. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies.
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Page 5: Table Of Contents
Revision 3/24/19 MNL195-1.2 Table of Contents 1— Introduction .................................1 1.1— Using This Manual ...............................1 1.2— Conventions Used in This Manual ........................1 1.2.1— Additional Advice ............................1 1.2.2— Breaker Positions ............................2 1.2.3— System Key Identification ..........................2 1.3— Safety Warnings and Cautions ..........................2 1.3.1—... - Page 6 Customer Support ..............................22 Making a Claim ................................. 22 Appendix A — Product Specifications ........................... 23 Contacting Power Innovations ............................25 List of Figures Figure 1—Q-Series System Block Diagram ..........................6 Figure 2—LCD and LED Display on Front of System ......................9 Figure 3—Q-1000 and 1500 Rear View ..........................
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Page 7: 1-Introduction
The Q-Series features an easy-to-use LCD display and LED lights. An optional Remote Power Management device (NetAgent™) allows the system to be remotely monitored and controlled. For warranty and customer service information for this product, please refer to Contacting Power Innovations at the back of this manual. -
Page 8: 2-Breaker Positions
All maintenance must be performed by a service technician who has completed a service-level training course on the Q-Series system offered through Power Innovations. During the training course, a separate manual is provided to the service technician to use when maintaining the unit. For more information about becoming a certified service technician, contact Power Innovations International, Inc. -
Page 9: 3-Safe Transportation And Storage
Revision 3/24/19 MNL195-1.2 1.3.3—Safe Transportation and Storage The Q-Series system should be stored in a temperature-controlled indoor environment that is clean, dry, and free of flammable liquids, corrosive substances, and hazardous gases. The Q-Series should be transported carefully so that the unit is not damaged. Avoid dropping the unit or any other rough handling. - Page 10 Revision 3/24/19 MNL195-1.2 This page intentionally left blank.
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Page 11: 2-System Features
Revision 3/24/19 MNL195-1.2 2—System Features 2.1—Description The Q-Series system prevents power loss events and equipment wear caused by spikes, sags, and other irregularities in AC power supply through power conditioning. The system provides a source of clean, efficient backup battery power to keep equipment operating smoothly and consistently even during power outages. -
Page 12: 1-Lcd Factory Default Settings
Revision 3/24/19 MNL195-1.2 2.2.1—LCD Factory Default Settings Settings Selection Factory default Output Voltage Setting 100/110/115/120 VAC 120 V Input/Bypass Voltage ±10% +10/-15% +10/-15% +15/-20% Input/Frequency ±2% ±5% ±5% ±7% HE Mode Setting On/Off Free Run Mode On/Off Bypass Enable/Disable at free run mode Disable/Enable Disable Alarm silence... -
Page 13: Efficiency Optimizer Function
Revision 3/24/19 MNL195-1.2 2.3—Efficiency Optimizer Function The Efficiency Optimizer Function is a feature for the Q-Series that minimizes power loss, reduces power consumption, and adds cost effectiveness by saving on energy. Alternating between bypass and on-line modes is achieved automatically and in accordance with the conditions of the utility power. On-line mode may be used during times of intermittent power supply, and when power flows smoothly bypass mode may be used to obtain greatest efficiency. - Page 14 Revision 3/24/19 MNL195-1.2 This page intentionally left blank.
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Page 15: 3-Setting Up The System
Revision 3/24/19 MNL195-1.2 3—Setting Up the System 3.1—Installation Consider the following environmental factors before installing the Q-Series and making wire connections. Avoid extreme temperature and humidity. Maximal battery life can be attained with a recommended temperature • range of 15 °C to 25 °C. •... -
Page 16: Rear Panel Views
Revision 3/24/19 MNL195-1.2 3.2—Rear Panel Views Figure 3—Q-1000 and 1500 Rear View... -
Page 17: Figure 4-Q-2000 And 3000 Rear View
Revision 3/24/19 MNL195-1.2 Figure 4—Q-2000 and 3000 Rear View... -
Page 18: Computer And Alarm Connections
SNMP, HTTPS, SMS, and email. For additional information about the NetAgent and how to purchase it, please contact Power Innovations. For additional information about the AS400, please see Section 3.3.4. -
Page 19: 4-As400 Relay Card Connection
Revision 3/24/19 MNL195-1.2 Pin # Signal name Direction (re Q-Series) Functions Output TxD Output Input RxD / Inverter Off Input Common Common Output Ac Fail Output Output Low Battery Output Output 12 VDC Power Table 2—RS-232 Pin Descriptions 3.3.4—AS400 Relay Card Connection 1. -
Page 20: Connecting To An Epo
Revision 3/24/19 MNL195-1.2 3.4—Connecting to an EPO A remotely located customer-supplied switch can be used to open the EPO connection. The switch allows the Q-Series output receptacles to be switched OFF. Triggering the EPO bypasses any orderly shutdown procedures. The Q-Series will have to be manually restarted to regain power to the outlets. -
Page 21: 4-Operating The System
Revision 3/24/19 MNL195-1.2 4—Operating the System Once the Q-Series has been powered up it should run automatically. However, on a few occasions where normal operation doesn’t initiate, the following sections may be used to help operate the system. 4.1—Start-Up Procedure To turn ON the Q-Series, follow these steps: 1. -
Page 22: 1-Lcd Display
Revision 3/24/19 MNL195-1.2 FAULT: This LED will light up red and be accompanied by an alarm if there is an internal error in the • Q-Series. Pressing any button on the front of the system will silence the alarm. 4.3.1—LCD Display The LCD displays various information. -
Page 23: 2-Measurement Information On The Lcd
Revision 3/24/19 MNL195-1.2 4.3.2—Measurement Information on the LCD To scroll through the various measurement on the Q-Series, press the Function button (without holding it down) once. Continue pressing the button to view the different message (Table 5). LCD message Description O/P VOLT= xxx, xV Shows Output AC voltage O/P FREQ= xx, x Hz... - Page 24 Revision 3/24/19 MNL195-1.2 This page intentionally left blank.
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Page 25: 5-Troubleshooting
10. Is the environment hot? Did the Q-Series shutdown due to an over temperature condition? Note If the Q-Series fails to operate normally after performing these checks, contact Power Innovations International, Inc. 5.1—Alarm Indicators Use the alarm troubleshooting table on the following page if the Q-Series gives the following audible alarms: If on battery and the ON BATTERY LED is on, the Q-Series will beep every 5 seconds. -
Page 26: Table 6-Alarm Troubleshooting
Make sure the unit’s fans and ventilation ports are not Temperature beep Temperature. blocked, and make sure the ambient surrounding temperature is not above 40 °C. If these changes do not solve the problem, contact Power Innovations. Output Short Constant Output short circuit. Contact Power Innovations. beep... -
Page 27: 6-Warranty
Repair or Replacement If any part or portion of the Power Innovations product fails to conform to the Warranty within the Warranty period, Power Innovations, at its option, will furnish new or factory remanufactured products for repair or replacement of that portion or part. -
Page 28: Customer Support
The product must not have been previously altered, repaired, or serviced by anyone other than a service facility authorized by Power Innovations to render such service, and the serial number of the product must not have been altered or removed. To be covered by this warranty, the product will not have been subjected to accident, misuse or abuse, or operated contrary to the instructions contained in the User’s Manual. -
Page 29: Appendix A - Product Specifications
Revision 3/24/19 MNL195-1.2 Appendix A — Product Specifications General Rated power: 1000, 1500, 2000, 3000 VAC at PF=0.9 Technology: On-line, double conversion topology with automatic bypass Input (North America) Phase: Single phase with ground Bypass voltage: 96-138 VAC (user selectable) Input voltage range: 100-120 VAC (UL approval) 60 V at 25% load, 70 V at 50%, 80 V at 75%, 90 V at 100% Frequency:... -
Page 30: Table 7-Q-Series And Battery Specs
Revision 3/24/19 MNL195-1.2 Frequency regulation: ± 0.25 Hz (battery or free running mode) Dynamic response: ± 9 % max from 100% to 20 % or from 20% to 100 % linear load Overload capacity: 106-120% 30 sec, 121-150% 10 sec Efficiency: about 89% Environmental... -
Page 31: Contacting Power Innovations
If there are any questions or comments about this product, please feel free to contact us at: Power Innovations International, Inc. 801) 785-4123 Fax: (801) 785-6999 Email: support@power-innovations.com Copyright © 2019 Power Innovations International, Inc.; American Fork, UT, USA All rights reserved. Building a Safer and Greener Future...
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