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VI. Frequently Asked Questions
Q: Why does the screen prompt that there is no signal after connection, and the indicator light is red?
Answer: When connecting to the mobile phone and prompting that there is no signal, please confirm
whether the notification bar of the mobile phone prompts screen mirroring or screen sharing, if
not, please confirm whether the mobile phone supports it screen projection; when connected with
a USB- When connecting to the computer, it prompts that there is no signal, please confirm
whether the Type-C interface supports video transmission; when connecting to HDMI set up
When the device prompts that there is no signal, please restart the computer and try. If
still unsuccessful, please contact your retail dealer or Service center.
Q: What should I do if the displayed image has ripples and flickering?
A: Make sure the wires between the display and the connected device are properly connected; remove any
electronic devices that may cause electrical interference.
Q: What should I do if there is discoloration (distortion/fading) on the screen?
A: Check the cable to make sure all the pins are aligned correctly; replace the cable.
Q: Why is the display flickering?
A: If the screen is flickering, please check the power supply. It is recommended to use support 18W
or higher wattage power adapter to power the display. If the power Often and the screen
flickers, please contact the retail dealer or Service center.
Q: Why can't I use the touch screen function?
Answer: A. Please check whether the purchased model has touch screen function
B. Please check Windows Whether the laptop under the system can use the touch screen function.
C. Nintendo Switch/PS4 or other game devices do not support the extended screen to use the
touch screen function.
D. When connecting to a mobile phone, please make sure that the system and version of the device
support the third-party screen first.
E. Touch screen function, please refer to the specific model description.
Q: What kind of panel is used for the display?
A: This is an IPS panel. Due to the use of liquid crystal molecules in PS screens to obtain better
viewing angles while reducing light penetration for better display, Therefore, the illuminance of
the backlight source is also improved. As a result, backlight leakage is a common phenomenon
on all LCDs , these areas of light are usually along the Edges or corners appear. This method
will make IPS lose the high contrast ratio, while the static contrast ratio of AV screen can
easily reach 5000:1
Q: How do I submit a warranty claim?
Answer: Please keep the warranty card properly. For quality related issues, we provide one year
warranty. Before submitting a warranty claim, please refer to the product-specific See FAQ and
try all troubleshooting suggestions. If you believe this product is defective and it is under warranty,
please contact us to obtain more help.
Q: Why can't my Samsung single-line connection (US version) phone switch to Samsung Dex
model?
to an external power source before connecting the screen to the phone ( PD 15W~20W or higher).
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