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22. Troubleshooting
22.1. Tips
If you can't find a solution for your TV problem in
Troubleshooting, you can use
User manual to find the information you are looking for.
Select a keyword to go the most relevant page in the
User manual.
If the User manual doesn't answer your question, you
can go to the support website of Philips.
To solve any Philips TV related problem, you can consult
our online support. You can select your language and
enter your product model number.
Go to www.philips.com/TVsupport.
On the support site you can find your country's
telephone number to contact us as well as answers to
frequently asked questions (FAQs). In some countries,
you can chat with one of our collaborators and ask your
question directly or send a question by email.
You can download new TV software or the manual to
read on your computer.
TV Help on your tablet, smartphone or computer
To carry out extended sequences of instructions more
easily, you can download the TV Help in PDF format to
read on your smartphone, tablet or
computer. Alternatively, you can print the relevant Help
page from your computer.
To download the Help (user manual) go
to
www.philips.com/TVsupport
22.2. Switch On
The TV does not switch on
• Disconnect the power cable from the power outlet.
Wait for one minute then reconnect it. Make sure that
the power cable is securely connected. Try switching on
again.
• Connect the TV to another wall mains socket and try
switching on.
• Disconnect all connected devices from the TV and try
switching on.
• If the standby light on TV is on, the TV might not
respond to the remote control.
Creaking sound at startup or switch off
When you are turning the TV on or standby, you hear a
creaking sound from the TV chassis. The creaking sound
Keywords in Help >
is due to the normal expansion and contraction of the TV
as it cools and warms up. This does not affect
performance.
The TV goes back to standby after showing the Philips
startup screen
When the TV is in standby, a Philips startup screen is
displayed, then the TV returns to standby mode. This is
normal behaviour. When the TV is disconnected and
reconnected to the power supply, the startup screen is
displayed at the next startup. To switch on the TV from
standby, press
(Standby / On) the remote control or
the TV.
The standby light keeps on blinking
Disconnect the power cable from the power outlet. Wait
5 minutes before you reconnect the power cable. If the
blinking reoccurs, contact Philips TV Consumer Care.
In Help > User manual, press the colour
key
Keywords and look up Contact Info.
TV switches off by itself
If the TV switches off suddenly, the setting Switch off
timer might be switched on. With Switch off timer the
TV switches off after 4 hours if no remote control signals
were received. To avoid this automatic switch off, you
can deactivate this switch off. In Help > User manual,
press the colour key
Off Timer.
Also, if the TV does not receive a TV signal nor a remote
control command for 10 minutes, the TV switches off
automatically.
22.3. Remote Control
TV does not respond to the remote control
• The TV requires some time to start up. During this time,
the TV does not respond to the remote control or TV
controls. This is normal behaviour.
• The batteries of the remote control might be empty.
Replace the batteries with new ones.
22.4. Channels
No digital channels found during the installation
• Check if the TV was connected with an antenna or is
using a provider signal. Check the cable connections.
• Check if the country where you install the TV, has
digital channels available.
• Check if you selected the correct DVB (Digital Video
Broadcast) system. Select DVB-T (terrestrial) when you
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Keywords and look up Switch
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