What Is Remote Support - Samsung QN65LST9TAFXZA User Manual

Table of Contents

Available languages

The remote control does not work.

• Check if the power indicator at the bottom of the TV blinks when you press the remote's Power button. If it does not, replace the

remote control's batteries.

• Make sure that the batteries are installed with their poles (+/–) in the correct direction.

• Try pointing the remote directly at the TV from 5 ft. to 6 ft. (1.5-1.8 m) away.

• If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the TV.

The cable box or satellite box remote control doesn't turn the TV on or off or adjust the volume.

• Program the cable box or satellite box remote control to operate the TV. Refer to the cable box or satellite box user manual for the

SAMSUNG TV code.

The TV settings are lost after 5 minutes.

• The TV is in the Retail Mode. Change the Usage Mode in the System Manager Menu to Home Mode (

System Manager > Usage Mode > Home Mode).

Intermittent Wi-Fi

• Make sure the TV has a network connection (

• Make sure the Wi-Fi password is entered correctly.

• Check the distance between the TV and the modem or access point. The distance should not exceed 50 ft (15.2 m).

• Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the

modem or access point. (The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

• Contact your Internet Service Provider (ISP) and ask them to reset your network circuit to re-register the MAC addresses of your new

modem or access point and the TV.

Video Apps problems (Youtube etc)

• Change the DNS to 8.8.8.8. Select

manually > DNS Server > enter 8.8.8.8 > OK.

• Reset by selecting

Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub.