Table of Contents
Related Manuals for UNITED Clave Series
Summary of Contents for UNITED Clave Series
- Page 1 Clave-series System Guide Technical Reference Document Version 2.1 © April-2023 Denmark United Headsets | Stationsplein 91, 5211 BM ‘s-Hertogenbosch (NL) | +31 (0)73 220 05 80 | info@unitedheadsets.com www.unitedheadsets.com...
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Page 2: Table Of Contents
Contents Contents .................................. 2 About This Document ............................5 Audience ..............................5 When should I read this guide? ....................... 5 Content summary ............................ 5 Limitations .............................. 6 Abbreviations ............................6 References/Related Documentation ......................6 Document History............................ 6 What is new? ............................6 Documentation Feedback ........................ - Page 3 Factory Reset ............................22 How to connect headset and base station ...................... 23 Bluetooth™ registration ........................24 Connect Clave Headset to PC/Laptop using Clave DECT Dongle ............. 24 7.2.1 Deregister Clave Headset from Clave DECT Dongle ................ 24 7.3 Hybrid functionality ............................24 Clave Operations ............................
- Page 4 Multiple calls ............................35 9.10 Multiple line ............................36 9.11 Active & Inactive line ..........................36 9.12 Call termination ............................. 36 9.13 Line swapping ............................36 9.14 Microphone muting ..........................37 9.15 Volume control ............................. 37 Clave Base feature description ........................38 10.1 Soft client support ..........................
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Page 5: About This Document
1 About This Document This document describes the configuration, management, operation and maintenance of the Clave Headset series which are part of the DECT system range. For customer specific modes, please refer to specific customer agreements. 1.1 Audience This guide is intended for everyday users. Furthermore, network administrators, IT support and anyone who wishes to gain knowledge on the fundamental features of the Clave Headset series can also benefit from this material. -
Page 6: Limitations
1.4 Limitations Since the Clave series covers 3 different headsets, one of them (Clave Mono NC) will not be covered in detail in this document. However, in general, it follows the same specification as the Clave Duo NC. More details about the different headsets can be seen in the beginning of the document. -
Page 7: Documentation Feedback
Updated battery status table in 9.1.4 Updated section 9.5. Updated section 9.12. Updated section 14. Updated idle key events in 16. Appendix D. 1.9 Documentation Feedback We always strive to produce the best and we also value your comments and suggestions about our documentation. -
Page 8: Package Overview
2 Package overview Prior to opening, examine the shipping package for evidence of physical damage. If there is proof of mishandling prior to opening, you must report it to the relevant support center of the regional representative or operator. 2.1 Content The headsets are sold both as a standalone product and together with the base in combined packaging. -
Page 9: System Overview
3 System overview The Wireless headset system consists of three main products. Clave Base, Clave DECT Headset(s) (refer to 11. Appendix A for different models) and Clave DECT Dongle. The high-end headsets support DECT and BT technology to establish connection with other devices. They are used with the Clave Base and desk phone / PC / laptop/ mobile phones. -
Page 10: Handover To Voip Multicell Systems
3.2 Handover to VoIP multicell systems The Clave Headset and Clave Base can be integrated together into VoIP multicell and dual cell systems. The headset base will register on behalf of itself and the headset. The two registrations are independent but will be linked logically as one unit on the VoIP system. - Page 11 Fig.4 Headset connection to Desk phone NOTE: United Headsets will provide USB API. The customer is responsible for implementing it on relevant phones. It is also possible to connect a Desk phone to an existing UH DECT system using the Clave DECT Dongle (Fig.5)
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Page 12: Clave Wireless Dect Headset Overview
4 Clave wireless DECT headset overview The Clave series are wireless DECT + Bluetooth™ headsets. As mentioned before, the headset connects to the DECT base, which act as a charger for the headset, via the DECT wireless technology. It can also connect via Bluetooth™... -
Page 13: Headsets Overview
4.2 Headsets overview The following section aims to provide an overview of the headsets, including the available buttons and LED’s. (Fig.6). All models have an LED on the boom arm indicating if the user is busy Fig.6 Headset boom arm LED Headset can be adjusted on both sides of the headband for a perfect fit (Fig.7). - Page 14 Fig.8 Buttons and user interface. (Fig.9) The images below represent the styling of the headsets from the Clave series . The product is available in 3 different colors – grey, black and white. The cushions of the headsets are removable and replaceable to improve the comfort of the users.
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Page 15: Physical Buttons
4.3 Physical buttons The headset is operated using the buttons on the earcup with boom arm. The ANC button is located on (Fig.8) the opposite earcup, as ANC is not available for Mono headsets The following table represents the functions of the buttons seen on the figures above INPUT FUNCTIONS POWER SLIDER... -
Page 16: Led Indication
4.4.2 LED indication The table below presents the LED indication depending on the status of the headset. FUNCTION STATUS LED COLOR PATTERN Reset setting started White Blink 3 times SYSTEM Blue, red Alternating Registration, In progress Green Blink 3 times Registration, Success BLUETOOTH REGISTRATION... - Page 17 Fig.10 Battery lid removed. The Clave can be charged in 2 ways. One of the options is placing the headset in the cradle of the base, which displays the charging status. Another way to charge the device can be with the use of a USB cable, where the status will be shown on the boom-arm LED.
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Page 18: Clave Base Station Overview
Clave Headset. Fig.11 Device connections The Clave Base serves as a base and charger for the Clave series headsets. The primary application is within call centers and office environments allowing the user to access internet/VoIP calls, music playback via the PC/mobile phone, and desk phone connectivity. -
Page 19: Spare Battery Charging
Further details on the functionality of the keys can be seen on the table below: INPUT FUNCTIONALITY HOOK OFF Answer call (short press) Swap between calls (short press) Swap between lines (double press) Hold/Retrieve call (short press) Hold active call and accept incoming call (long press) HOOK ON End call Reject call... -
Page 20: Clave Dect Dongle Overview
The Clave DECT is a USB type A dongle with slide switch that can establish a wireless connection with the UH headsets from the Clave series. The dongle supports dual mode, meaning that it can be used either as a Fixed part (FP), or Portable part (PP). -
Page 21: Dual Functionality
6.2 Dual functionality The Clave DECT is a dual-mode device in a shared hardware. This means that the user can switch between the functionalities by using the slider switch. Firmware updates and configuration are managed via the PC Setup tool. The table below presents the differences between the 2 modes. DIFFERENT MODES FUNCTIONALITY Acts as DECT base for the Clave Headsets;... -
Page 22: Key Configuration / User Interface
6.5 Key Configuration / User Interface The button on the Clave DECT Dongle is used for registration and deregistration of the headsets. All setup is done using the PC Setup tool. Furthermore, all call-related controls are managed via the headset controls and/or desk phone/PC. -
Page 23: How To Connect Headset And Base Station
7 How to connect headset and base station The following steps serve as a guideline for the process of registering the Clave Headsets to the Clave Base. (Fig.15) Registration mode is enabled by inserting the headset into the base cradle . -
Page 24: Bluetooth™ Registration
7.1 Bluetooth™ registration (Fig.16) The headset is registered to a Bluetooth™ device by holding the BT button for 2 seconds . This will enable pairing mode for the headset which then allows it to be discovered by other Bluetooth™ devices. The Clave can store up to 4 paired BT devices’... -
Page 25: Clave Operations
8 Clave Operations The Clave Headset is equipped with 6 buttons (7 in the models with ANC available), that helps the user to operate the device. A short description of the buttons has been provided in 4.3. Physical buttons. In this chapter user can learn more specific details about the use of the button controls. -
Page 26: Microsoft Teams Integration
registered to the same base/dongle and participating in the first call, it will follow with the primary headset to the second incoming call. User can swap the two calls (from primary headset) by long pressing the Multi -Function Button, which will be followed by the voice prompt “Call swapped”. Long pressing the Multi-Function Button will end the first call and accept the second. -
Page 27: Clave Base User Interface
9 Clave Base user interface 5. Clave Base station overview As mentioned in , the Clave Base supports a 2.4-inch 240x320 TFT display which has a user-friendly interface (UI). The UI is designed to be operated at an arms distance, meaning (Fig.17) that the status bar is large and visible Fig.17 Status bar... -
Page 28: Voip
Headset not registered or out or range, no signal 9.1.2 VoIP This icon is visible only if the Clave Base is registered to the VoIP system. The table below presents the available status icons when connected to the VoIP system. ICON DESCRIPTION The system is registered to a VoIP system but not locked... -
Page 29: Other Icons
The battery is charged at 31 – 49 % The battery is charged 11 – 30 % Low battery (level <= 10%). Icon is blinking when under 3%. No battery in primary headset 9.1.5 Other icons The following table lists other icons displayed in the status bar panel. ICON DESCRIPTION Desktop phone connection status icon:... -
Page 30: Dect Registration Status Interface
9.3 DECT registration status interface (Fig.18) The following screenshots represent the interface during a DECT registration Fig.18 DECT status registration 9.4 Settings Menu Upon pressing the Scroll Wheel Key, the user gets access to the Settings Menu. That menu allows the user to change configuration settings like language, audio settings and the audio prompts, as well as handle registrations and reset the device. -
Page 31: General
Fig.20 Multiple choices in the Settings Menu The units in the Settings Menu available are explained in detail in the following sections. 9.4.1 General The settings that this menu allows to configure are shown in the table below. MENU ITEM DEFAULT VALUE DESCRIPTION Base language... -
Page 32: Audio
Fig.21 General settings 9.4.2 Audio This menu lets the user control the audio settings of both the base and the headset. Fig.22 Audio Settings MENU ITEM DEFAULT VALUE DESCRIPTION Shows and allows user to change the current value of the ANC on the headset. -
Page 33: Audio Prompt
9.4.3 Audio Prompt This menu allows the user to configure the audio prompts that announce different events in the headset. The options in it are shown on the screenshot and described in more detail in the table below. Fig.23 Audio Prompt MENU ITEM DEFAULT VALUE DESCRIPTION... -
Page 34: Factory Reset
headset registered to the base, it will send the command further to the headset and reset all user settings for the headset as well. 9.4.8 Factory Reset Allows the user to perform factory reset and return the base to its initial state and clear the cache memory. -
Page 35: Active Call
9.7 Active call When a call is active, the base displays the active call, and the audio path is connected between the far-end (Fig.26) party and Clave Headset . It is not possible to have more than one active call on a single line at the same time. -
Page 36: Multiple Line
9.10 Multiple line (Fig.29). There is more than one call existing on different lines Fig.29 Multiple line 9.11 Active & Inactive line When a line is active, the base displays it in a green-colored field and enables the audio path to be (Figure 23). -
Page 37: Microphone Muting
The user can also swap the line from the base manually by double clicking the hook-off key or by selecting the line via the UI. When a line is swapped successfully, between two different lines, a visible indication is shown on the base. 9.14 Microphone muting (Fig.25) Microphone muting control is separated into two muting statuses... -
Page 38: Clave Base Feature Description
10 Clave Base feature description This section aims to introduce you to the available features on the Clave Base. Some of the features will be briefly described through the sections below, whereas the main highlights will be presented via a table with 12. -
Page 39: Clave Dect Dongle Features
11 Clave DECT Dongle features The RX3741 DECT dongle has many of the same features as the Clave Base station. 11.1 Conference The Clave DECT Dongle supports internal conference which allows up to three additional headsets to listen- in on and participate in calls controlled by the primary headset of the Clave DECT Dongle. The secondary headsets can register on the Clave DECT Dongle before or during the call and will have their 7. -
Page 40: Appendix A (Clave Features)
12 Appendix A (Clave Features) The features of the above-mentioned headsets are summarized and listed in the table below: FEATURES Clave Mono NC Clave Duo NC Clave Duo ANC FOLD FLAT DESIGN Yes, 2-way EAR CUP EAR PADS MATERIAL Fabric and PU Leather EAR PADS ATTACHMENT Detachable OVER THE EAR... - Page 41 Answer/end call, etc DECT CONFERENCE CALLS (SUPERVISOR) 4 users BLUETOOTH Yes, BT4.2 ADAPTIVE POWER CONTROL (DECT) H&OVER TO VOIP MULTICELL SYSTEMS FIRMWARE UPDATE SUPPORT Via PC Tool CALL STATUS LED Integrated on boom arm multi-color LED NARROW B& AUDIO G726, BV16 WIDE B&...
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Page 42: Appendix B (Clave Base Features)
13 Appendix B (Clave Base features) The table below presents a summary of the features available in the headsets that are controlled by the base station. INPUT FUNCTIONS DECT FREQUENCY B&S: 1880 – 1895 MHz (Taiwan) 1880 – 1900 MHz (EMEA) 1910 –... - Page 43 CALL FEATURES CALL WAITING HOLD / RETRIEVE NO. OF SIMULTANEOUS CALLS 2, only one on hold CALL CONFERENCE CALL SWAP DECT OUTPUT POWER 250 mW 140 mW (Uruguay, Canada, US, Malaysia, Jordan) 22 dBm (Chile, Australia) SENSITIVITY -92 dBm ANTENNA 2 for fast antenna diversity RANGE (MAX) 200m outdoor...
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Page 44: Base Features
CODEC For stereo streaming of music MSBC For wideband audio CVSD For narrowband audio AUDIO CODEC BV16 G.726 BV32 G.722 CELT48 CLASS OF DEVICE 0x200404 Headset device 0x200418 Headphones BLUETOOTH DEVICE ADDRESS The address is stored in non-volatile memory BLUETOOTH DEVICE NAME The product shall use the name “XXXXXXXX”... - Page 45 NO. OF SIMULTANEOUS CALLS 2, only one on hold CALL CONFERENCE CALL SWAP DECT 250 mW OUTPUT POWER 140 mW (Uruguay, Canada, US, Malaysia, Jordan) 22 dBm (Chile, Australia) SENSITIVITY -92 dBm ANTENNA 2 for fast antenna diversity RANGE 200m outdoor SECURITY Class C SOFTWARE UPDATE...
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Page 46: Register Devices On Uh Voip Dect System
14 Register devices on UH VoIP DECT system The following section provides a step-by-step guide on how to register the Clave Base station and Clave Headsets to the UH DECT system. IMPORTANT: Both the Clave Base and the Clave Headsets can be SIP registered to the VoIP System. However, depending on which device is SIP registered, the headset has a different behavior. - Page 47 PARAMETER DEFAULT VALUES DESCRIPTION NAME Empty The name displayed on the headset base overview page IPEI FFFFFFFFFF The IPEI of the headset base. In general, this must not be changed manually. If IPEI is left at FFFFFFFFFF, any headset base can register at this index.
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Page 48: Register Clave Headsets
14.2 Register Clave Headsets The registration of the Clave Headsets to the VoIP system is done via the Extensions page. The procedure VoIP System guide is the same as registering an UH DECT handset. Therefore, please refer to the and follow enabling registration mode the steps for for the VoIP bases. -
Page 49: Appendix C: Ehs And Dhsg Api
15 Appendix C: EHS and DHSG API 15.1 EHS Interface 15.1.1 EHS The EHS connector is compatible with the EA40 standard but is designed so that it may support other standards in future. The pins are as follow: Pin no. Direction Description Bidirectional IO/SPI DI. -
Page 50: Ehs Standards
5V DC input supply In/out Bidirectional IO/SPI DI. Used for Data TX in DHSG. Connected to pin 1 in EHS connector. Using relays, the audio path can be configured to use either the PHONE connector or pin 3-6 in DHSG connector. -
Page 51: Ea40
15.2.2 EA40 This section gives an overview of EA40 standard. EA40 uses a 6-pin RJ12 connector with pinouts as follow: Pin no. Description Page... -
Page 52: Appendix D: Call Control Action And Call State Table Between Bt & Dect
16 Appendix D: Call Control Action and Call State Table between BT & DECT Call State Call Control Action DECT Active BT Active BT key Multi-Function key Multi-Function key DECT Short Short Long Double Long Double Short press press press press press press... - Page 53 Toggle link DECT: DECT: DECT: DECT: RINGING HOOK-OFF BT: Hold BT/DECT Accept Reject Accept Reject Toggle link DECT: HOLD HOOK-OFF BT: End BT: Hold BT/DECT Retrieve HOLD & Toggle link DECT: DECT: DECT: DECT: HOOK-OFF BT: Hold RINGING BT/DECT Accept Reject Accept Reject...
- Page 54 DECT: HOOK- DECT: DECT: Hold DECT: HOLD & Toggle link Hold & DECT: End OFF, HOLD Reject & accept Reject RINGING BT/DECT accept & accept & RINGING BT: Reject BT: Accept BT: Reject BT: Accept HOOK-OFF IDLE Hold & End & BT: Reject &...