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Service Manual
Revision 1.12089
This service manual is only authorized for use by Arrow Distributors

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Summary of Contents for Arrow International PrecisionCounter 500

  • Page 1 Service Manual Revision 1.12089 This service manual is only authorized for use by Arrow Distributors...
  • Page 2: Table Of Contents

    Table of Contents Overview of Parts and Procedures ..............Disassembly ........................ Remove the column ..................Remove the ticket catcher assembly ............Remove the metal film retainer and metal ticket guide ......Remove the plastic body ................Remove the metal top wrap ............... Remove the metal side wall ...............
  • Page 3 9900 Clinton Rd. Cleveland, OH 44144 • Toll Free: 800.321.0757 Technical Assistance Center (8 AM - 12AM EST): 800.277.6214 This service manual is only authorized for use by Arrow Distributors This manual should not be reproduced in any manner without written consent from Arrow International, Inc.
  • Page 4: Overview Of Parts And Procedures

    * For replacements: contact the Arrow Technical Assistance Center, at 800.277.6214 and refer to the part name. A technician will provide you with the current part number or will place an order for that part © 2012 Arrow International, Inc. 9900 Clinton Rd. Cleveland, OH 44144 • Toll Free: 800.321.0757 Technical Assistance Center (8 AM - 12AM EST): 800.277.6214...
  • Page 5 Have available when calling the Technical Assistance Center Power Entry Module (the fuse is located in this component) © 2012 Arrow International, Inc. 9900 Clinton Rd. Cleveland, OH 44144 • Toll Free: 800.321.0757 Technical Assistance Center (8 AM - 12AM EST): 800.277.6214...
  • Page 6 This harness has a keyed header on both ends that snaps into place when inserted correctly © 2012 Arrow International, Inc. 9900 Clinton Rd. Cleveland, OH 44144 • Toll Free: 800.321.0757 Technical Assistance Center (8 AM - 12AM EST): 800.277.6214...
  • Page 7 (white) To AC1 or AC2 on main • Jump to # 2 PCB (doesn’t matter which since Arrow International cannot guarantee that the original trans- • ‘Line in’ from power entry module rectification is performed on the main PCB itself)
  • Page 8 Shaft Drive (Transfer): 6” long Roller Core (for 2” rollers) 2” Roller Cleaning the rollers © 2012 Arrow International, Inc. 9900 Clinton Rd. Cleveland, OH 44144 • Toll Free: 800.321.0757 Technical Assistance Center (8 AM - 12AM EST): 800.277.6214 OVERVIEW OF PARTS AND PROCEDURES...
  • Page 9 CAUTION: When performing repairs & maintenance on the tor controls motor speed - factory regulator for LCD from transformer ... PrecisionCounter 500, various jagged metal edges may be ex- set for motor to receive 14.2 VDC) assembly order doesn’t matter posed.
  • Page 10: Disassembly

    Chapter Disassembly This chapter documents the common steps needed to begin all internal repairs of the PrecisionCounter 500. 2) Remove the 4 screws which hold the column to Most procedures outlined in Chapter 3 will refer to this disassembly process and will state which steps the main body of the ticket counter.
  • Page 11: Remove The Metal Film Retainer And Metal Ticket Guide

    12 )The plastic body is attached to the rest of the ma- chine with 4 screws on each side ... Remove these 4 screws on each side © 2012 Arrow International, Inc. 9900 Clinton Rd. Cleveland, OH 44144 • Toll Free: 800.321.0757 Technical Assistance Center (8 AM - 12AM EST): 800.277.6214...
  • Page 12 Pull out the connector for the LCD Assembly View #1 of the metal body of the ticket counter © 2012 Arrow International, Inc. 9900 Clinton Rd. Cleveland, OH 44144 • Toll Free: 800.321.0757 Technical Assistance Center (8 AM - 12AM EST): 800.277.6214...
  • Page 13: Remove The Metal Top Wrap

    Remove these 3 screws The metal side wall © 2012 Arrow International, Inc. 9900 Clinton Rd. Cleveland, OH 44144 • Toll Free: 800.321.0757 Technical Assistance Center (8 AM - 12AM EST): 800.277.6214 DISASSEMBLY...
  • Page 14 Power tool torque settings should not exceed level 4 for metal and level 3 for the plastic column The inside chamber of the ticket counter © 2012 Arrow International, Inc. 9900 Clinton Rd. Cleveland, OH 44144 • Toll Free: 800.321.0757 Technical Assistance Center (8 AM - 12AM EST): 800.277.6214...
  • Page 15: Partial Disassembly

    2.37’s position allows access to the following components A view of the inner components when the ticket counter is resting upside down © 2012 Arrow International, Inc. 9900 Clinton Rd. Cleveland, OH 44144 • Toll Free: 800.321.0757 Technical Assistance Center (8 AM - 12AM EST): 800.277.6214...
  • Page 16: Procedures

    The PrecisionCounter 500 does not need to be adjusted for tickets of different lengths, but it may need to be adjusted for tickets of different widths. Tickets are supported against the rollers, on one side by the column,...
  • Page 17: Adjusting The Ticket Catcher Assembly

    Move the metal film retainer upward or downward PrecisionCounter 500: it adjusts the angle at which until the mylar ticket deflector is at the desired height the tickets land...
  • Page 18: Replacing The Mylar Ticket Deflector

    Change the mylar ticket deflector and re-attach the metal film retainer Replace the ticket catcher sensor © 2012 Arrow International, Inc. 9900 Clinton Rd. Cleveland, OH 44144 • Toll Free: 800.321.0757 Technical Assistance Center (8 AM - 12AM EST): 800.277.6214...
  • Page 19: Adjusting The Ticket Gate

    Loosen these 2 thumb nuts Verify that the adjustment is working correctly © 2012 Arrow International, Inc. 9900 Clinton Rd. Cleveland, OH 44144 • Toll Free: 800.321.0757 Technical Assistance Center (8 AM - 12AM EST): 800.277.6214...
  • Page 20: Replacing The Square Pushbutton Switch

    It is much easier to mount the keypad in that position After partial disassembly The switch in its mounted position © 2012 Arrow International, Inc. 9900 Clinton Rd. Cleveland, OH 44144 • Toll Free: 800.321.0757 Technical Assistance Center (8 AM - 12AM EST): 800.277.6214 PROCEDURES...
  • Page 21: Replacing The Lcd Assembly

    (see p. 10): an incorrectly plugged power wire can result in injury and/or death, and pos- sible damage to the PrecisionCounter 500 Mount the keypad Disconnect these cables - and the ticket catcher harness - from the plastic body...
  • Page 22: Adjusting The Metal Spring Foot

    2 of the adjusting screws for the metal spring bracket Gently use a q-tip to wipe the bottom of the optical sensor © 2012 Arrow International, Inc. 9900 Clinton Rd. Cleveland, OH 44144 • Toll Free: 800.321.0757 Technical Assistance Center (8 AM - 12AM EST): 800.277.6214...
  • Page 23: Replacing A Plastic Gear

    For this to work properly, a flat surface is needed on the shafts on which the gears are mounted. The flat sur- the smaller gear in the Figure is a little misaligned) face on most of the shafts in the PrecisionCounter 500 are only about 2-3 millimeters wide! If the Allen screw •...
  • Page 24: Replacing The Ticket-Count Optical Sensor

    After disassembly step 29 Keep the wires away form the gears by running them through the provided panduit © 2012 Arrow International, Inc. 9900 Clinton Rd. Cleveland, OH 44144 • Toll Free: 800.321.0757 Technical Assistance Center (8 AM - 12AM EST): 800.277.6214...
  • Page 25: Replacing The Motor Belt

    Manually turn the 2” rollers to verify correct operation of the motor belt Replace the original pulley and verify that the replacement is aligned with the motor © 2012 Arrow International, Inc. 9900 Clinton Rd. Cleveland, OH 44144 • Toll Free: 800.321.0757 Technical Assistance Center (8 AM - 12AM EST): 800.277.6214...
  • Page 26: Replacing The Motor

    (2 on the side and 1 below) Remove these 3 screws © 2012 Arrow International, Inc. 9900 Clinton Rd. Cleveland, OH 44144 • Toll Free: 800.321.0757 Technical Assistance Center (8 AM - 12AM EST): 800.277.6214...
  • Page 27: Cleaning The Rollers

    This coating is very resilient: it hardly ever gets damaged. What does happen, however, is that waxy glazing to the PrecisionCounter 500 from the tickets, over time, deposits on top of the coating. Cleaning the rollers of this waxy residue is one of the...
  • Page 28 #8 is not 14.2 VDC Test the operation of the on/off switch © 2012 Arrow International, Inc. 9900 Clinton Rd. Cleveland, OH 44144 • Toll Free: 800.321.0757 Technical Assistance Center (8 AM - 12AM EST): 800.277.6214...
  • Page 29 Please contact the Technical Assistance Center for any further technical questions about the PrecisionCounter 500 800.277.6214 If you have any comments, or suggestions, specifically related to this manual - or its future revisions - please contact the Technical Writing Team directly TWT@arrowinternational.com...
  • Page 30 - Notes - - Notes -...

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