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FireEye HX Series Manual

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F I R E E Y E
T E C H N I C A L   D O C U M E N T A T I O N
HX SERIES
HARDWARE ADMINISTRATION GUIDE
HX 4400 (REGULATORY MODEL: HX4400)
HX SERIES / 2016

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  • Page 1 F I R E E Y E T E C H N I C A L   D O C U M E N T A T I O N HX SERIES HARDWARE ADMINISTRATION GUIDE HX 4400 (REGULATORY MODEL: HX4400) HX SERIES / 2016...
  • Page 2 FireEye and the FireEye logo are registered trademarks of FireEye, Inc. in the United States and other countries. All other trademarks are the property of their respective owners. FireEye assumes no responsibility for any inaccuracies in this document. FireEye reserves the right to change, modify, transfer, or otherwise revise this publication without notice.

  • Page 3: Table Of Contents

    Contents CONTENTS Preface CHAPTER 1: The FireEye HX 4400 The Front View Bezel Button LEDs Chassis The Rear View Power Port I/O Ports Management Ports CHAPTER 2: Deployment HX Series Deployment CHAPTER 3: Installation Before You Begin Site Requirements Installation Site Guidelines...
  • Page 4 Backing Up and Restoring the Appliance Database Using Release 3.0 and Later 37 Backing Up the Database Restoring the Appliance Database Applying License Keys Identifying the Failed Disk Drive Removing and Replacing an HX 4400 Disk Drive Removing and Replacing an HX 4400 Power Supply Unit © 2016 FireEye...
  • Page 5 Contents Appendices Appendix 1: System Specifications Appendix 2: Product Compliance Information Technical Support Documentation © 2016 FireEye...

  • Page 6: Preface

    Preface Preface This guide provides an overview of the FireEye HX 4400 and describes how to install it. This guide is intended for system administrators responsible for deploying, operating, and maintaining FireEye products, and for security and information technology (IT) managers and personnel interested in learning more about FireEye technologies.

  • Page 7: Chapter 1: The Fireeye Hx 4400

    The Front View CHAPTER 1: The FireEye HX 4400 The FireEye HX 4400 extends your ability to detect and block advanced malware to your endpoints on or off your premises. It automates data collection amongst your ecosystem to correlate events, providing you with better insight for the remediation and prevention of advanced attacks.

  • Page 8: Button

    HX 4400 CHAPTER 1: The FireEye HX 4400 1) Power Button 4) NIC Activity LED 2) Power LED 5) HDD LED 3) System Health Indicator LED Button Power: Use the power button to turn the appliance on or off. Turning off the power with this button removes the main power but keeps the standby power supplied to the appliance.

  • Page 9: Chassis

    9) ether2 (RJ45) Management 2 Port 5) USB Ports Power Port Power: Connect your power source to this port to provide power to the appliance. The appliance comes with one redundant power supply unit for use if the primary © 2016 FireEye...

  • Page 10: I/O Ports

    HX 4400 CHAPTER 1: The FireEye HX 4400 unit fails. See Removing and Replacing an HX 4400 Power Supply Unit on page 43 for more information. I/O Ports Mouse: Connect a mouse to this port to manage the appliance locally. Keyboard: Connect a keyboard to this port to manage the appliance locally.

  • Page 11: Chapter 2: Deployment

    HX 4400 or HX 4402 appliance. The HX 4400D can be deployed in another network with its own internet connection. As long as port HTTPS 6800 is open, the two HX Series appliances will be able to communicate securely. See Required Ports and Protocols on page 28 for more information.
  • Page 12 2. Connect the other end of the Ethernet cable to your LAN-facing switch. To connect the HX 4400D appliance to your network: 1. Connect one end of an Ethernet cable to the HX 4400D appliance’s ether1 port. 2. Connect the other end of the Ethernet cable to your Internet-and-LAN-facing firewall. © 2016 FireEye...

  • Page 13: Chapter 3: Installation

    Carefully remove the appliance from the box in an area away from heat, electrical noise, and electromagnetic fields. Ensure your box contains: The correct appliance model One set of rails An accessory kit The accessory kit contains: (8) 10-32 cage nuts (8) 10-32 Phillips screws 8 washers Safety Guide © 2016 FireEye...

  • Page 14: Site Requirements

    Make sure there is sufficient space for air flow. Rack Precautions FireEye recommends that you mount the appliance in a standard 19-inch rack. The vertical hole spacing on the rack rails must meet standard ANSI/EIA-310-C requirements, which call for a one-inch (2.54-cm) spacing.

  • Page 15: Server Precautions

    Give the unit at least six inches of space around ventilation openings so that adequate ventilation is possible. The HX Series appliance draws air through the front and expels it out the back. Note the direction of the air intake and exhaust of the other components in the rack to ensure safe ventilation of all components involved.

  • Page 16: Power Requirements

    1. Fully extend the right rail until all three rail segments are visible. 2. Push the rail-release arrow (located between the second and third extended rails) forward and continue sliding until it is separated from the other two rail segments. © 2016 FireEye...
  • Page 17 Hardware Administration Guide Rack Installation 3. Align the inner rail notches with the pegs on the right side of the appliance. 4. Slide the rail toward the pegs. © 2016 FireEye...

  • Page 18: Installing The Outer Rails On The Rack

    6. Repeat steps 1-5 for the left rail. Installing the Outer Rails on the Rack 1. Press the black tabs of the right outer rail against the front rack column and insert the hooks at the desired height. © 2016 FireEye...

  • Page 19: Mounting The Appliance On The Rack

    5. Insert and tighten the screws at the rear of the rails to further secure them to the rack. Mounting the Appliance on the Rack 1. Align the inner rails installed on the appliance with the channels of the outer rails installed on the rack. © 2016 FireEye...
  • Page 20 2. Slide the appliance halfway into the rack. 3. Press the rail-release notches down on both rails and slide the appliance fully into the rack. 4. Tighten the thumbscrews located at the sides of the bezel to secure the appliance to the rack. © 2016 FireEye...

  • Page 21: Attaching Cables To Your Appliance

    See Deployment on page 11 for more information. 2. Connect the power cables to the power ports on the back of the appliance. Turning On the Appliance Power on the appliance by pressing the power button on the bezel. © 2016 FireEye...
  • Page 22 HX 4400 CHAPTER 3: Installation © 2016 FireEye...

  • Page 23: Chapter 4: Baseline Configuration

    Network Information Requirements Before you configure the appliance, collect the information about your network outlined in the following table. Network Item Information Needed FireEye Appliance IP address Subnet mask Default Gateway address Domain Name Service IP address of one or more DNS servers...

  • Page 24: Configuring The Appliance Via The Lcd Panel

    To access the LCD panel navigation buttons, you must remove the bezel from the appliance. FireEye recommends using the CLI to configure the appliance, if possible. For information about configuring the appliance via the CLI, see "Initial Configuration"...

  • Page 25: Lcd Panel Navigation Buttons

    "yes" and "no." Press this button to decrement a numeric value, change an alphabetical or special character, or change between "yes" and "no." Press this button to move backward between menus, setting prompts, or characters in a sequence. © 2016 FireEye...

  • Page 26: Lcd Panel Menus

    This prompt is available if DHCP is disabled. Enter the network mask. Default This prompt is available if DHCP is disabled. Enter the gateway IP gateway address for the management interface. Primary DNS This prompt is available if DHCP is disabled. Enter the Primary DNS server IP address. © 2016 FireEye...
  • Page 27 Sets the LCD panel's level of brightness from 0 to 9, with 9 being the brightest. Contrast Sets the LCD panel's level of contrast between the background and text from 0 to 9, with 9 being the greatest contrast. The following table provides information about the Restart Options menu. © 2016 FireEye...

  • Page 28: Required Ports And Protocols

    6800 HTTPS Remote Agent Anywhere Communications HX 4400 User NTP Server Time Sync Administrator and HX 4400 3000 HTTPS HX Series Application User Workstations Interface Administrator and HX 4400 SSH Access User Workstations HX 4400 SNMP Server SNMP HX 4400 cloud.fireeye.com...
  • Page 29 Hardware Administration Guide Required Ports and Protocols Source Destination Port Protocol Notes Administrator HX 4400 IPMI 3520 Remote Console Workstation Redirection Administrator HX 4400 IPMI IPMI Web UI Workstation CM-Managed HX CM Ether1 CM Management 4400 Connection © 2016 FireEye...
  • Page 30 HX 4400 CHAPTER 4: Baseline Configuration © 2016 FireEye...

  • Page 31: Chapter 5: Replacements

    Return Process If you believe you have a defective part, you must first contact FireEye Technical Support, who will validate whether or not the part is defective. If the part is defective, Technical Support will initiate a Return Materials Authorization (RMA).
  • Page 32 RMA Form (example shown below) provided in the replacement part package. For questions regarding an RMA return or status, please email: RMA_Ops@fireeye.com call +1-408-321-7798. Enclosed with your replacement part, you will receive a FireEye RMA Form similar to the following: © 2016 FireEye...

  • Page 33: Replacing An Appliance Including Disk Drives

    Replacing an Appliance Including Disk Drives Replacing an Appliance Including Disk Drives Before replacing your HX 4400, take a backup of the current system, if possible. FireEye recommends that regular, full system backups are taken. For more information, see Backing Up and Restoring the Appliance Database on the next page.

  • Page 34: Backing Up And Restoring The Appliance Database

    10. Configure the appliance via the LCD panel or console as described in Configuring the Appliance via the LCD Panel on page 24 or "Initial Configuration" in the System Administration Guide specific to your FireEye Series appliance and software release. 11. Install replacement licenses as described in Applying License Keys on page 40.

  • Page 35: Backing Up The Appliance Database

    HX 4400 (config) # show fedb backups Videos, binaries, and PCAPS are not backed up during this process. Contact FireEye Technical Support for more information. The following example backs up the database file to a file named db_backup. HX 4400 (config) # fedb backup to-file db_backup...

  • Page 36: Restoring The Appliance Database

    Password (if required): ******** HX 4400 (config) # show fedb backups Created At Size Backup File 2014/04/01 03:00:00 50.0M db_backup 1 backup files available! HX 4400 (config) # fedb restore from-file db_backup Decrypting backup file Restore backup file into database Backup © 2016 FireEye...

  • Page 37: Backing Up And Restoring The Appliance Database Using Release 3.0 And Later

    HX 4400 (config) # backup profile config To set the profile for the FireEye appliance database, enter: HX 4400 (config) # backup profile fedb To set the profile for both the configuration database and the FireEye appliance database, enter: HX 4400 (config) # backup profile config+fedb...

  • Page 38: Restoring The Appliance Database

    To display a list of the backup files on the USB drive, enter: HX 4400 (config) # show backup available on-usb To display a list of the backup files on the appliance, enter: HX 4400 (config) # show backup available local © 2016 FireEye...
  • Page 39 HX 4400 (config) # restore profile config To set the profile for the FireEye appliance database, enter: HX 4400 (config) # restore profile fedb To set the profile for both the configuration database and the FireEye appliance database, enter: HX 4400 (config) # restore profile config+fedb...

  • Page 40: Applying License Keys

    To identify the slot number of a failed drive from the CLI: 1. Enable configuration mode. HX 4400 > enable HX 4400 # configure terminal 2. Enter the show media disk command. © 2016 FireEye...

  • Page 41: Removing And Replacing An Hx 4400 Disk Drive

    Removing and Replacing an HX 4400 Disk Drive Perform the following steps to remove and replace a disk drive: 1. Turn the screw located on the left side of the bezel clockwise to unlatch it from the appliance. © 2016 FireEye...
  • Page 42 CHAPTER 5: Replacements 2. Gently remove the bezel from the appliance to reveal the disk drives. 3. Locate the disk drive carrier that contains the failed disk drive. 4. Push the navy blue button to release the latch handle. © 2016 FireEye...

  • Page 43: Removing And Replacing An Hx 4400 Power Supply Unit

    2. Enter the show system hardware status raid command. 3. Verify that the disk status of the replaced drive is “Online.” Removing and Replacing an HX 4400 Power Supply Unit Perform the following steps to remove and replace a power supply unit (PSU): © 2016 FireEye...
  • Page 44 2. Press the green release toward the black handle in a pinching gesture to unlatch the unit and, while continuing to squeeze, pull out the PSU. 3. Insert the replacement PSU in the slot and slide it in until it clicks into place. © 2016 FireEye...

  • Page 45: Appendices

    Hardware Administration Guide Appendix 1: System Specifications Appendices Appendix 1: System Specifications The table below provides the technical specifications of the FireEye HX 4400. Component HX 4400 Specifications Form Factor 1U Rack-Mount Weight of Appliance 32 lbs (15 kg) Weight of Packaged Appliance...
  • Page 46 750 W @ 100-240 VAC (±10%) 9-4.5 A, 50/60 Hz IEC60320-C14 inlet Maximum Power Consumption 313 W Operating Temperature 10° to 35° C Maximum Thermal Dissipation 1068 BTU/hour Supported HX Series Software Versions 2.5, 2.6, 3.0, and 3.1 © 2016 FireEye...

  • Page 47: Appendix 2: Product Compliance Information

    EN 55022: 2010 + A1: 2011 EN 60950-1: 2006 + A11: 2009 + IEC60320- 4400D Class A A1: 2010 + A12: 2011 C14 inlet 4402 EN 55024: 2010 EN 61000-3-2: 2006 + A1: 2009 + A2: 2009 EN 61000-3-3: 2008 © 2016 FireEye...
  • Page 48 Index INDEX appliance configuration appliance databse 35-38 bezel 7, 20-21, 24, chassis 7, DHCP inner rails IPMI 9, keyboard 10, LCD panel 24, monitor mode 10, outer rails RJ45 screwdriver SLAAC USB 9, 34, 37-38 © 2016 FireEye, Inc.

  • Page 49: Technical Support

    Technical Support For technical support, contact FireEye in the following ways: Visit the FireEye Customer Support Portal (login required): https://csportal.fireeye.com Call us at 1-877-FIREEYE (USA); +44 203 106 4828 (UK); +1 408.321.6300 (Outside the USA) Email us at support@fireeye.com Documentation Documentation for all FireEye products is available on the FireEye documentation portal: https://docs.fireeye.com/...
  • Page 50 FireEye, Inc. | 1440 McCarthy Blvd. | Milpitas, CA | 1.408.321.6300 | 1.877.FIREEYE support@fireeye.com | www.fireeye.com © 2016 FireEye, Inc. All rights reserved. FireEye is a registered trademark of FireEye, Inc. All other brands, products, or service names are or may be trademarks or service marks of their respective owners.

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