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Saves Lives When Seconds Count
Follow these 3 steps to activate your device.
STEP 1
STEP 2
STEP 3
VIP
PLUG-IN AND CHARGE YOUR
LIFEFONE VIP FLEX DEVICE
CALL TO ACTIVATE! 1-800-940-0262
COMPLETE AND MAIL BACK
THE ENCLOSED EMERGENCY
CARE PLAN AGREEMENT
At-Home and On-The-Go VIP Flex
with Optional Fall Detection
®
flex
User's Guide
™
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Related Manuals for LifeFone VIP flex
Summary of Contents for LifeFone VIP flex
- Page 1 Follow these 3 steps to activate your device. PLUG-IN AND CHARGE YOUR STEP 1 LIFEFONE VIP FLEX DEVICE STEP 2 CALL TO ACTIVATE! 1-800-940-0262 COMPLETE AND MAIL BACK STEP 3 THE ENCLOSED EMERGENCY CARE PLAN AGREEMENT At-Home and On-The-Go VIP Flex with Optional Fall Detection User’s Guide...
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Page 2: Table Of Contents
Table of Contents LifeFone VIP Flex Overview .............1 Your VIP Flex and Charging Cradle .........2 STEP 1: Plug-In and Charge the LifeFone VIP Flex ....3 STEP 2: Test Your VIP Flex System ..........4 STEP 3: Send LifeFone Your Emergency Plan ......5 Testing Your VIP Flex Monthly ..........6... -
Page 3: Lifefone Vip Flex Overview
LifeFone VIP Flex Overview flex ™ VIP Flex in Charging Cradle 1. Call Button 5. Charging Pins 2. Blue Call Light / Red Battery Light 3. Speaker 4. Microphones LifeFone At-Home & On-The-Go VIP Flex User’s Guide... -
Page 4: Your Vip Flex And Charging Cradle
VIP Flex and Charging Cradle Notes • The Charging Cradle is for holding the VIP Flex while charging. Only charge as needed. Typical charging time is 2-3 hours. • Emergency Call Button, when pushed, initiates a two-way call to LifeFone’s response team. -
Page 5: Step 1: Plug-In And Charge The Lifefone Vip Flex
2-3 hours. IMPORTANT: VIP Flex is not ready for use until you have charged VIP Flex in the Charger for 3 hours and then completed the set up call with LifeFone. LifeFone At-Home & On-The-Go VIP Flex User’s Guide... -
Page 6: Step 2: Test Your Vip Flex System
6. When you complete the call with LifeFone, your VIP Flex will be set up. Note: If the VIP Flex does not power on when placed in the charging cradle, or cannot detect a cellular network, or you have trouble testing your VIP Flex, call LifeFone Customer Service at 1-800-940-0262. -
Page 7: Step 3: Send Lifefone Your Emergency Plan
Complete and Mail Back the STEP 3 Enclosed Emergency Care Plan Your Emergency Care Plan Agreement authorizes LifeFone to respond properly in the event of an emergency. WE MUST RECEIVE YOUR SIGNED SERVICE AGREEMENT WITHIN SEVEN (7) DAYS FROM YOUR ORIGINAL RECEIPT TO ENSURE THE BEST PROTECTION POSSIBLE. -
Page 8: Testing Your Vip Flex Monthly
If you have any trouble performing this test, please contact customer support 24/7 at 1-800-940-0262. Placing an Emergency Call Step 1. Press and hold the VIP Flex call button for three seconds. The light will turn blue. Step 2. Please hold the device and position the microphone near your mouth to complete your call. -
Page 9: Charging Information
LifeFone service, battery life may be reduced. Note: You must remove the lanyard or belt clip to charge the VIP Flex device in the charging cradle. IMPORTANT: VIP Flex requires adequate battery charge for proper operation. Low battery may result... -
Page 10: Location Information
Location Information The VIP Flex can be located with Cellular location technologies. As with all location-based services, it may not always be possible to determine your location. Multi- level buildings, parking garages, and even dense urban areas can make it difficult for satellites and cell phone... -
Page 11: Cleaning Weekly
Cleaning charging contacts. Cleaning speaker holes. Do not put the VIP Flex through the clothes washer or dryer, or attempt to dry your device out in the oven or microwave. VIP Flex is water resistant, but should never be submerged in water. -
Page 12: Optional: Flexible Wearing Options For The Vip Flex
VIP Flex can be worn as a pendant around your neck using the supplied lanyard or on the supplied belt clip. Although the VIP Flex can be worn inside clothing, be advised it may be difficult to reach the Emergency Call Button in an emergency. - Page 13 To Remove/Replace the Wristband You can wear the VIP Flex on a necklace lanyard, or belt clip, or you can change the wristband to a different one. 1. Turn VIP Flex over and locate the small silver quick release pins on each wrist Quick strap.
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Page 14: Optional: Attaching And Removing Lanyard And Belt Clip
To Attach the Lanyard or Belt Clip to the VIP Flex To put the belt clip or lanyard onto the VIP Flex device, align the indents on the back of the device with the clip on the belt clip or lanyard. Firmly press the device... -
Page 15: Optional Automatic Fall Detection
Since no fall detection system detects 100% of falls, you must press the button if you need help and you do not hear the VIP Flex say “Fall Detected, Hold the Call Button to Cancel”. If you are able, you should press the help button in the event of an emergency. - Page 16 Cancelling an Automatic Fall Detection Call The VIP Flex also enables the user to cancel a fall alert. If you do not need assistance, you can hold down the call button within a few seconds to cancel the alarm, and you will not connect with the specialist.
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Page 17: Important! Location Services
(the “Location Based Services”). Location Based Services may work even if you are not in communication with LifeFone. The accuracy of the Location Based Services is limited, and the Company, the Operators, the Monitoring Center, the Responders, or others may not be able to identify your location or the location of the Equipment precisely or at all. -
Page 18: Important! Coverage, Charging, Water And Pacemakers
Failure to follow charging procedures will result in the device not being able to function properly. Water-Resistance: VIP Flex is IP67 water-resistant. However, the VIP Flex device should not be submerged. The device should be towel-dried after exposure to water. Pacemakers:... - Page 19 (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. LifeFone At-Home & On-The-Go VIP Flex User’s Guide...
- Page 20 16 Yellowstone Avenue, White Plains, New York 10607-1324 Web: www.LifeFone.com Phone: 1-800-940-0262 Saves Lives When Seconds Count ® Copyright ©2023 LifeFone ® LF-MN-VIPF.1123...
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