Troubleshooting - Gainward GeForce Series Quick Start Manual

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Quick Start Manual

TROUBLESHOOTING

This section contains a list of symptoms that may indicate a problem with your software or hardware and some

troubleshooting steps you can take to solve the problem. If you still have problems after trying our suggestions or

if you're having a problem that is not described below, please contact us. We'll be glad to assist you. See the

"CONTACTING GAINWARD" section in this manual for more details.

The system doesn't boot when it's turned on, there is no display, and the PC beeps abnormally.

This probably means that your new display adapter isn't correctly seated in the PCI-E slot. Try the following:

Turn off your PC.

Remove your new Gainward display adapter from the PCI-E slot and reseat it. The card should fit into the

bus slot perfectly.

Re-attach the monitor cable to your Gainward card and turn on the PC's power. If the problem persists

repeat step 2

If you have another PC available, you may wish to try installing the display adapter in another PC before

calling Gainward. This will help narrow down the cause of the problem.

The system appears to boot normally when it's turned on but there is no display on the monitor.

This probably means that your monitor isn't operating or isn't connected to the display adapter correctly. Try the

following:

While the PC is still on, make sure that the monitor is plugged into an electrical outlet and is turned on.

Turn off your PC. Reattach the monitor's video cable to your display adapter. This helps rule out the

possibility of a loose connection between the display adapter and the monitor. Verify that the display

adapter is still tightly seated in its bus slot.

Turn on power to your PC. If the problem still occurs take another look at the monitor. Many monitors have

an indicator or display that tells you whether or not the monitor is receiving a video signal from the display

adapter. This information will help if you have to contact Gainward.

If necessary remove the Gainward card and reinstall your old display adapter to verify that the monitor

works correctly with the old display adapter.

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