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Fault
The appliance is not
working.
Appliance paused, but
the drum is rotating.
Home Connect is not
working properly.
No connection to the
home network.
Creasing.
and programme
terminated.
Cause and troubleshooting
There is a software fault.
Cooling process active.
Not a fault – no action required.
▶
Different causes are possible.
Go to www.home-connect.com.
▶
Wi-Fi is switched off.
Activating Wi-Fi on the appliance.
▶
→ "Activating Wi-Fi on the appliance", Page 38.
Wi-Fi is activated but a connection to your home net-
work cannot be established.
Ensure that the home network is available.
1.
Reconnect the appliance to the home network.
2.
→ "Setting up Home Connect", Page 37
The load is too large.
Observe the maximum load capacity of the
▶
→ "Programmes", Page 28.
The laundry lies in the drum for too long after drying.
Remove the laundry from the drum as soon as the
1.
drying programme has finished.
Spread the items of laundry for cooling.
2.
Unsuitable programme for the type of fabric.
Set the suitable programme for the type of fabric.
▶
→ "Programmes", Page 28
Easy-Care fabrics are dried for too long.
→ "Changing the dryness level", Page 27.
▶
→ "Adjusting the dryness level", Page 27.
▶
Anti-Crease not activated.
Activate the Anti-Crease function.
▶
→ "Buttons", Page 25
Condensation tank filled.
→ "Emptying the condensation container", Page 35.
1.
→ "Inserting the condensation container", Page 36.
2.
→ "Starting the programme", Page 33.
3.
Water drain hose is caught or jammed.
Ensure that the water drain hose is not kinked or
1.
trapped.
Route the water drain hose without kinks.
2.
Water drain hose is not connected correctly.
Troubleshooting en
47
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