Advertisement
IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, PLEASE CONTACT: VIKING TECHNICAL SUPPORT AT (715) 386-8666
Our Technical Support Department is available for assistance Monday 8am - 4pm and Tuesday through Friday 8am - 5pm central time. So that we can give you better service, before you call please:
1. Know the model number, the serial number and what software version you have (see serial label).
2. Have your Technical Practice in front of you.
3. It is best if you are on site.
RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:
1. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA)
number. The customer MUST have a complete description of the problem, with all pertinent information regarding the
defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
2. Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static
sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between foam and individual-
ly boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include
ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship cartons prepaid to:
Viking Electronics, 1531 Industrial Street, Hudson, WI 54016
3. Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.
4. RA number on carton: In large printing, write the R.A. number on the outside of each carton being returned.
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of one year from the date of purchase from any authorized Viking distributor or 18 months from the date manu-
factured, which ever is greater. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking's
Technical Support Department at 715-386-8666 to obtain a Return Authorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the purchaser or others.
Vikings sole responsibility shall be to repair or replace (at Viking's option) the material within the terms stated above. VIKING SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND INCLUDING INCIDENTAL OR CONSE-
QUENTIAL DAMAGES RESULTING DIRECTLY OR INDIRECTLY FROM ANY BREACH OF ANY WARRANTY EXPRESSED OR IMPLIED, OR FOR ANY OTHER FAILURE OF THIS PRODUCT. Some states do not allow the exclusion or limi-
tation of incidental or consequential damages, so this limitation may not apply to you.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE HEREBY EXCLUDED
BEYOND THE ONE YEAR DURATION OF THIS WARRANTY. Some states do not allow limitation on how long an implied warranty lasts, so the above limitation may not apply to you.
FCC REQUIREMENTS
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the
bottom of this equipment is a label that contains, among other information, a product identifier in the format US:
AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
This unit is hard wired to the telco service using screw terminals as shown in the installation section.
The FIC for this equipment is OL13C.
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive
REN's on a telephone line may result in the devices not ringing in response to an incoming call. In most but not
all areas, the sum of REN's should not exceed five (5.0). To be certain of the number of devices that may be con-
nected to a line, as determined by the total REN's, contact the local telephone company. For products approved
after July 23, 2002, the REN for this product is part of the product identifier that has the format: US:
AAAEQ##TXXXX. The digits represented by the ## are the REN without a decimal point (e.g., 03 is a REN of
0.3). For earlier products, the REN is separately shown on the label.
If this equipment causes harm to the telephone network, the telephone company will notify you in advance
that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone
company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint
with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations or procedures that could
affect the operation of the equipment. If this happens the telephone company will provide advance notice in order
for you to make necessary modifications to maintain uninterrupted service.
I
n
s
t
a
l
l
a
t
i
o
I
n
s
t
a
l
l
a
t
i
o
FOUR CHANNEL
LONG LOOP ADAPTER
VIKING ELECTRONICS, INC.
HUDSON WI 54016
Analog
Tip/Ring
PABX/KSU Station,
ISDN Terminal Adapter,
Channel Bank, etc.
Phone(s)
* Note: To increase surge protection, and to give the long loop runs an earth ground reference, fasten a wire from the screw terminal to
Earth Ground (grounding rod, water pipe, etc.).
n
n
LINE IN
LONG LOOP OUT
FROM SYSTEM
TO TELEPHONE
CHANNEL 4
Wire as shown
Channel 4
Long Loop Run
Unused Trunk
Input of PABX/KSU
or
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):
1. Customer must contact Viking's Technical Support at 715-386-8666 to determine possible causes for the problem. The
customer MUST be able to step through recommended tests for diagnosis.
2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input
and troubleshooting, a Return Authorization (R.A.) number will be issued. This number is valid for fourteen (14)
calendar days from the date of issue.
3. After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your
distributor will then replace the product over the counter at no charge. The distributor will then return the product to
Viking using the same R.A. number.
4. The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't
followed the steps listed in 1, 2 and 3, be aware that you will have to pay a restocking charge.
WARRANTY
If trouble is experienced with this equipment, for repair or warranty information, please contact Viking
Electronics, 715-386-8666, www.vikingelectronics.com. If the equipment is causing harm to the telephone net-
work, the telephone company may request that you disconnect the equipment until the problem is resolved.
This equipment is not user repairable.
Connection to party line service is subject to state tariffs. Contact the state public utility commission, public
service commission or corporation commission for information.
If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of
this equipment does not disable your alarm equipment. If you have questions about what will disable alarm
equipment, consult your telephone company or qualified installer.
It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is con-
nected. This is to avoid damaging the equipment caused by local lightning strikes and other electrical surges.
PART 15 LIMITATIONS
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radi-
ate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to correct the interference at his own expense.
LINE IN
LONG LOOP OUT
FROM SYSTEM
TO TELEPHONE
CHANNEL 3
Wire as shown
at Channel 4
(left)
* Earth
Ground
Earth Ground to
Additional Units
LINE IN
LONG LOOP OUT
CONNECT TO
FROM SYSTEM
TO TELEPHONE
EARTH GROUND
POWER
15 VAC
CHANNEL 2
at Channel 4
(left)
LINE IN
LONG LOOP OUT
FROM SYSTEM
TO TELEPHONE
CHANNEL 1
Wire as shown
at Channel 4
(left)
120V AC
15V AC
Adapter
(included)
Advertisement
