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HWM PCorr+ Manual

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User Guide: PCorr+ and Permalog+
(Using the HWM WebCorr app).
Permalog+
PCorr+
1
MAN-2004-0001-C

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Summary of Contents for HWM PCorr+

  • Page 1 User Guide: PCorr+ and Permalog+ (Using the HWM WebCorr app). Permalog+ PCorr+ MAN-2004-0001-C...

  • Page 2: Table Of Contents

    TABLE OF CONTENTS Overview ..........................4 System Documentation and Support of Product ............ 4 System Components....................4 Mobile Phone – Specification ..................4 Mobile Phone – Swapping Issues ................5 WebCorr App – Installation ..................5 Patroller ........................5 PermaNETWeb - Account and Password ..............6 DataGate –...
  • Page 3 Collecting data (drive-by patrol) ................35 Upload of Patrol Results to DataGate ..............36 App – Configure Devices (Logger repetitive function) ..........37 10.1 Logger Device configuration – Reading..............37 10.2 Logger Device configuration – Setting ..............38 Logger Sound Recordings ................... 41 11.1 Manual Download of Sound File ................

  • Page 4: Overview

    (e.g. Drive-by Patrol, Lift and Shift, Investigations). This manual covers the use of the HWM WebCorr app to both set up the logger devices and collect data from them.

  • Page 5: Mobile Phone - Swapping Issues

    1.6 P ATROLLER The app uses a Bluetooth connection to a compatible Patroller (e.g. HWM Patroller 4). Refer to the Quick Start Guide of the Patroller device for instructions regarding its safety, installation and use. To work, the phone must have Bluetooth enabled and it must be connected to the Patroller (see section 3).

  • Page 6: Permanetweb - Account And Password

    CCOUNT AND ASSWORD The WebCorr app operates with HWM’s cloud-based logger database. These are known as “DataGate” and “PermaNETWeb”. The app uploads its data to this database. DataGate and PermaNETWeb act as the store and main viewing portal for the data. The database can be accessed via webpages to view logger locations and results (not covered in this manual).
  • Page 7 Or, put in reverse order… DataGate contains a database. • A user of Datagate can be linked with multiple DMAs. • Each DMA can contain multiple sites. • Each site can have one logger device installed (maximum, at any given time). •...

  • Page 8: Running The Software App - First-Time Setup

    UNNING THE OFTWARE IRST TIME SETUP Note: HWM revises software from time to time, so the screenshots provided in this guide may be different from what you experience when you download the app. 2.1 L AUNCHING THE APP Find the HWM WebCorr app on your mobile phone.
  • Page 9 View and accept the Privacy Notice. Once accepted, the app will continue to load and operate. The app must be given the URL of the server, so it can find the correct internet address to communicate with. Enter the details provided by your system administrator.

  • Page 10: Setting Of App Options

    The app will then show the main screen: More icons will become visible after the app itself is connected to the Patroller4. 2.2 S ETTING OF PTIONS From the main window, tap on “App Settings”. The app settings view is divided into several areas: Patroller •...

  • Page 11: App Options - Other

    2.2.2 App Options - Other Tap on App Information to see app information including the software version. There are links to the HWM website and also the privacy policy. Options exist for various functions that may be requested to help HWM to support the product.
  • Page 12 The app searches for Bluetooth devices and lists them. The Patroller will be identifiable by the Bluetooth-ID matching a part of the serial number, or some other identification on its label. If the Patroller is not listed, gently swipe the list on the screen downwards (as shown) to re-start the search for Bluetooth devices.

  • Page 13: App - Main Window

    Once connected, an indication of the battery level of the Patroller can be obtained. Tap the “Battery Level” line to get the current level. = More than 15% charged. = Below 15% charged; Charging advised. Charging = Plugged in and charging. The user can periodically check the battery level by returning to this screen.
  • Page 14 App information (e.g. Software version). • Options (mainly used if requested by HWM providing support of the app): • o Backup or erase the app database (measurements and deployments) from the phone. o Send event log data to HWM. The “Patrol” window concerns: Obtaining data: Leak-status and measurement summary from devices that come •...

  • Page 15: Managing Logger Location And Data

    ANAGING OGGER OCATION AND A “DMA” is a means of grouping sites, typically those interconnected by the pipe network in a local area. A “Site” is a location on the pipe network (typically a chamber giving indirect access to the pipe, via a valve or hydrant) where a monitoring device (logger) can be installed. From the database point of view, a site can contain zero or one loggers.
  • Page 16 Note: Any unsynchronised data stored on a misplaced phone becomes lost. In such a scenario, DataGate may give inaccurate information regarding logger locations to a replacement phone. Once the app is operational, and has an initial database, its main activities can be summarised as follows: Only non-deployed (stored) loggers can be installed (deployed).

  • Page 17: App - Database

    It can be used to temporarily suspend logger’s regular activity in order to make a • one-off scheduled sound recording (PCorr+ only). It can download the sound recording after it has been made. It can be used to put the loggers into a mode suitable for long-term storage. •...

  • Page 18: Database - Deployed Tab

    Tapping on the Sync icon will initiate a synchronise with Datagate including sending all unsent data items. (You may be requested to enter your password and log in as part of the sync process). Data that has been sent to DataGate no longer has an exclamation mark next to it.

  • Page 19: Database - Recordings Tab

    Sites with the logger deployed and removed by the phone have both start and end times. Any unsent deployment data items will have an exclamation mark next to them in the “deployed” tab list. Sync if required (as described earlier). Next to the exclamation mark for unsent data is an arrow indicating what events have not been sent to DataGate.

  • Page 20: App - Local Display Options

    – L OCAL ISPLAY PTIONS Many windows will have local options for the information being displayed. Tap on one of the local options icons (shown) to select an option for the current display. Sometimes a simple “selection menu” is produced for the user to select from. At other times a new window will display in order to make the required selections.
  • Page 21 Note: The Patroller should be left in the vehicle whilst installing the logger. (This protects it from damage due to adverse weather). Tap the “Lift and Shift” line in the main window. Select the “SHIFT” tab. This information shown in the window must be built, one line at a time, with details of the logger’s new site of deployment.
  • Page 22 The phone needs to determine where it is currently located; Then it can load a relevant map (provided by an internet map service) into the display. The app uses the phone’s location service (provided by the operating system of the phone) to obtain GPS co-ordinates of its location. If the app is unable to get GPS coordinates from the phone (e.g.
  • Page 23 The description that follows are for the creation of a new site… Position the “X” at the correct location of the new site (zoom in and pan the map as required to be accurate). Then tap the button “CREATE NEW SITE AT THIS LOCATION”. The app uses the GPS co-ordinates of the position the cursor is on for the new site.
  • Page 24 The DataGate system also requires a site to exist within a DMA. The next stage is to select a DMA. Tap on the “Zone / DMA” line… The app shows a list of any DMAs that already exist. To add the site to an existing DMA, tap on the chosen one to select it.
  • Page 25 Before the logger can be deployed, the app has to be able to communicate with it in order to set its clock. This ensures the logger clock is kept accurate. Tap on the “Sync Logger Time” button. If the Patroller is not yet connected, a scan for Bluetooth-compatible devices will be made, and the user will have to select the Patroller from the list (similar to section 3).
  • Page 26 The description that follows are for the re-use of an existing site… Position the “X” symbol approximately where you wish to deploy the device. Use the “clear local sites” and “refresh local sites” options as required to update the display to show all the sites in the locality of the “X”.

  • Page 27: Removal Of A Logger Device From A Site (Lift)

    Before the logger can be deployed, the app has to be able to communicate with it in order to set its clock. This ensures the logger clock is kept accurate. Tap on the “Sync Logger Time” button. If the Patroller is not yet connected, a scan for Bluetooth-compatible devices will be made, and the user will have to select the Patroller from the list (similar to section 3).

  • Page 28: Options For Automated Download Of A Sound Recording

    8.2.1 Options for automated download of a sound recording Prior to covering the lift process, an explanation of the options associated with it will be considered. These are found under “App Settings”. If there is a sound recording in the logger, the app has to decide whether or not to download it, using the option settings.

  • Page 29: Removing A Logger From Site (Lift) - Without Sound Download

    o If the logger is known by the app to be undeployed at the time of the recording (e.g. stored in a van over-night), the app cannot link the recording to a site. When sending the file to DataGate, the site and recording are not linked.
  • Page 30 The app will initially list all the loggers that are currently deployed in sites that are within the chosen DMA. As loggers are picked-up over the radio link, their data will be collected, and they will be removed from the list. Above the list, a summary shows the number of devices remaining to be found.

  • Page 31: Removing A Logger From Site (Lift) - With Automated Sound Download

    8.2.3 Removing a Logger from Site (Lift) – With automated sound download The “Lift” process is now described… (The case given here is for when options are set that allow automated sound download). (see 8.2.1) The process begins in a similar way to that earlier described in section 8.2.2. Note: The evaluation of whether a sound file is to be downloaded occurs immediately after leak data is read from a logger.
  • Page 32 Note: At this point, the logger has stored the leak-status data in the database. There is no sound file within the database. RETRY LIFT: If the user chooses this option, then the app will clear its memory as if it has never discovered the logger.

  • Page 33: Caution Point: Trying To Simultaneously Download Multiple Loggers

    communications link going into stand-by, the app: Reads the current Patrol Window settings of the logger • (typically for Lift and Shift they will be set to no Patrol Windows being active). Temporarily changes the Patrol Window settings of the logger •...

  • Page 34: App - Patrol

    o They have been on site for a few days and have detected a new leak. PCorr devices do not make new recordings if a protected sound recording exists • in the device that has not yet been downloaded. Scheduled sound recordings (see section 11.4) are protected for 24 hours against being over-written by an automatic recording.

  • Page 35: Collecting Data (Patrol)

    9.1 C OLLECTING DATA ATROL From the main window, tap the “Patrol” line. Tap on “START”. Initially an empty list is seen. A summary shows the number of devices picked-up over the radio-link that it has permission to collect data from. It also shows the number of “chirps” (data broadcasts from a logger) that have been picked-up since the patrol was started.

  • Page 36: Upload Of Patrol Results To Datagate

    The user is required to select a DMA and then to drive through a route that will pick-up all devices in the DMA. Select the DMA to patrol. The Patrol is automatically started. A list of all the loggers that are on sites within the selected DMA is shown.

  • Page 37: App - Configure Devices (Logger Repetitive Function)

    10 A – C ONFIGURE EVICES OGGER REPETITIVE FUNCTION 10.1 L – R OGGER EVICE CONFIGURATION EADING The logger makes daily repetitive measurements of noises within the pipe it is attached to. It activates its radio-link during any patrol windows, and broadcasts short messages (referred to as a “chirp”).

  • Page 38: Logger Device Configuration - Setting

    The configuration shows: Availability times of the radio-link (Patrol window). • The time of the day that the leak-detection begins • (Log time). The time the logger waits before re-running the leak- • detection, if it needs to confirm that the leak-state has changed since the previous day (Confirmation).
  • Page 39 The “Set logger time to:” line is automatically set using the phone’s time; It cannot be adjusted by the user. Note: Setting loggers using this screen does not set the clock sufficiently accurately to use any of the sound recordings for correlation purposes;...
  • Page 40 The logger (PCorr+ only) can be programmed to automatically make a sound recording whenever the logger detects a new leak. Set to “Yes” to enable this feature. Note: There are some circumstances where the logger will not make an automatic recording…...

  • Page 41: Logger Sound Recordings

    11 L OGGER OUND ECORDINGS PCorr+ Logger devices can contain a sound recording file. This can either be generated: Automatically when a new leak is detected (depends on logger settings), or • As a result of a (higher priority) one-time scheduled recording. •...

  • Page 42: Automated Download Of Sound File (Lift & Shift Option)

    The “Swiped” indicator implies the logger has been reset since it was last configured. 11.2 A & S UTOMATED OWNLOAD OF OUND HIFT OPTION (Please refer to section 8.2). 11.3 P LAYING A OUND ECORDING Recordings can be viewed and selected for play-back from the Database view. From the main screen, select “Database”.
  • Page 43 Select the “Program” tab. The app supports 2 modes of recordings: A “test recording”. • This is simply a recording to be made several minutes in the future. The clock is not adjusted during the setup of this function. A “Scheduled recording”. •...

  • Page 44: Uploading Sound Recordings To Datagate

    Sound files are time-stamped, so DataGate is able to route the file to the correct site on which they were made. 12 PC + – L OCALISATION ORRELATION (Please contact your sales representative or HWM Customer Support for enquiries or latest information regarding this function).

  • Page 45: Datagate - Setup For Use With Webcorr And Loggers

    – T ERMINOLOGY AND UMMARY The DataGate system is provided by HWM. DataGate and PermaNETWeb web-pages are the main viewing portal for logger and site data. The terminology and an overview of the scheme is summarised here… PCorr+ and Permalog+ logger devices produce several forms of measurement data, each of which can be considered as a data channel.

  • Page 46: Datagate - Example Structure For Use

    XAMPLE TRUCTURE FOR USE The initial registration of PCorr+ and Permalog+ loggers is normally made by HWM at the time the loggers are shipped from the factory, with guidance of the account manager, who liaises with the customer to find their requirements. The customer will typically have a few installers for the loggers.

  • Page 47: Datagate - Required User Role Permissions

    “Associated”. • Used to give visibility of a site from an account (or, by using multiple associations, from many accounts). It can be seen from the illustration (above) that each of the loggers allocated for a user are owned by the user’s account. The WebCorr app, when it logs in, has information transferred to it as to which loggers, DMAs, and sites are owned by the user-account.
  • Page 48 Initial State (HWM): At the time the logger device leaves the HWM factory, it is registered on DataGate by HWM, but is not attached to any site. (Note: The boxes for DMAs, sites, and loggers are for illustration only. They do not require entry into Datagate).
  • Page 49 Deployment (Shift) of a logger: The installer, using the “Shift” functions within the app, chooses a logger for deployment and installs it at a location (site) that gives access to the pipe network. As the app guides the user through the process, details of the site (address, GPS coordinates, etc) are entered.
  • Page 50 As deployments continue, loggers are linked to sites; sites are allocated to DMAs (according to their general location), and the geographical information is uploaded to DataGate. DataGate uses this information to link logger measurement data to the correct site, each time the logger sends a new set of measurements, sound recordings, etc.

  • Page 51: Troubleshooting

    deployed. The only link that is removed in the lift process is the deployment link; sites remain associated to (visible from) the accounts to which they were first associated. Note: At the time of writing, although a logger can be deployed to an existing site, the app will not support a clean transfer of the site to another DMA;...

  • Page 52: Sound File Will Not Upload To Datagate, And Displays "E

    14.4 A – D ELETION OF ATABASE If it is ever required to delete the app database (e.g. At the request of HWM due to some technical problem), use the following steps: Tap on “App Settings”. Tap on “Clear Database”.

  • Page 53: Phone - Memory Full (Apple Iphone)

    14.6 P – M HONE EMORY PPLE I HONE The phone database contains measurement and logger location data. Measurement and logger location data which are more than 3 months old are automatically deleted by the app. The app checks whether it needs to purge any data every time it starts. Sound recordings are never purged, and no facility exists to remove them (they are not user-accessible), except for the process of deleting the app and its data from the phone and re-installing.

  • Page 54: Old Phone Was Synchronised

    linked to the wrong site). The most effective solution is usually to spend time to locate the missing phone. There are several possible scenarios regarding the lost phone: The phone was synchronised prior to being lost. • The phone was not synchronised prior to being lost. •...

  • Page 55: Deleting The App And Logger Data From An Apple Ios Phone

    (At the time of writing, upload of new firmware to the Patroller and logger devices is not yet supported by the HWM WebCorr app. Please contact your sales representative or HWM Customer Support for latest information or to obtain guidance as to how the upgrade can be...
  • Page 56 All images, text and designs are protected by international and UK copywrite law and remain the property of HWM-Water. It is against the law to copy or use any of the content from the HWM website or literature without the written consent of HWM-Water.

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Permalog+

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