ZORA MASTER Owner's Manual
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ZORA MASTER Owner's Manual

Electric cargo bike
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ELECTRIC CARGO BIKE
ZORA MASTER

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Summary of Contents for ZORA MASTER

  • Page 1 ELECTRIC CARGO BIKE ZORA MASTER...
  • Page 2 Thank you for purchasing a Zora Master electric bike ！ We take pride in bringing you a quality product that will offer years of enjoyment. We are here to help you! Support link: https://zorabike.com/pages/contact Phone: +1 802-456-0820 Website: zorabike.com...

  • Page 3: Table Of Contents

    CATALOG USING THIS MANUAI GENERAL SAFETY RECOMMEND TIGHTENING TORQUE PRODUCT STRUCTURE GETTING STARTED What’s In The Box Pre-ride Safety Checklist Start-up Procedure Display Features ERROR CODE TABLE BIKE STORAGE BASIC BATTERY CHARGING TIPS BIKE CARE WARRANTY INFO...
  • Page 4 NOTICE: Please read and understand this manual fully before assembling and riding your bike. If you have questions after reading this manual please contact us by email or phone.  Your serial number is located near the front fork of the bike. You need it for warranty request. You may also need to provide this number to law enforcement if your bicycle is stolen.

  • Page 5: Using This Manuai

    Vist to view and dowload the latest version. Zora makes every effort to ensure the accuracy of its documentation and assumes no responsibility or liability if any errors or inaccuracies appear whithin.

  • Page 6: General Safety

    GENERAL SAFETY IMPORTANT SAFETY INSTRUCTIONS WARNING! When using this product, basic precautions should always be followed, including the following: Read all the instructions before using the product. To reduce the risk of injury, close supervision is necessary when the product is used near children. Do not put fingers or hands into the product.
  • Page 7 OBSERVE ALL LOCAL BICYCLE TRAC LAWS AND REGULATIONS. Observe regulations about bicycle lighting, licensing riding on pavements/sidewalks, bike path and trail use, helmet laws, child laws relating to cycling, and special bicycle trac laws, it is your responsibility to know and obey your local laws.
  • Page 8 Ride in designated bike lanes when available and always ride in the direction of trac. Acknowledge and stop at ALL stop signs and trac lights. When coming to a complete stop, look both ways at street intersections before continuing onward. Use ocial hand signals for turning and stopping.

  • Page 9: Recommend Tightening Torque

    RECOMMEND TIGHTENING TORQUE...

  • Page 10: Product Structure

    PRODUCT STRUCTURE Handle Stem On/Off Chain Battery Shimano Shifter Throttle Front Fork Brake Lever Front Brake LED Rear Light Tire Pedal Rear Rack Saddle Controller Frame...

  • Page 11: Getting Started

    GETTING STARTED What's In The Box Zora Master Electric Bike x 1 Zora Master Owner's Manual x 1 Zora Master eBike Charger x 1 Battery Key x 2 NOTICE:...
  • Page 12 GETTING STARTED ASSEMBLY INSTRUCTIONS Step 1. Hold your bike while pushing down the kickstand to keep your ebike upright. Step 2. Front wheel installation. Remove the bolt and the locking washer from both sides of the wheel. • Remove the protective plastic of the front fork and insert the wheel. •...
  • Page 13 Step 4: Pedal installation. Use a hex key to install the pedals. Locate the pedal with a smooth pedal axle exterior and an “R” sticker label, which indicates it is the right pedal. The right pedal goes on the crank on the right side of the b i k e ( w h i c h h a s the drivetrain gears and is the same as a rider’s right side when riding).

  • Page 14: Pre-Ride Safety Checklist

    PRE-RIDE SAFETY CHECKLIST Zora Bike recommends going through each item on the pre-ride safety checklist before and after each ride. Spen- ding time to make sure all of the bike’s components are in good working order before a ride is a crucial step along the way to a safe and fun ride.
  • Page 15 Check that the seatpost is inserted past the minimum insertion point. The minimum insertion point is labeled • on the seatpost. Check that the seatpost collar and clamp are closed and tightened to 18 Nm or till it leaves an impression on •...

  • Page 16: Start-Up Procedure

    START-UP PROCEDURE Using the throttle Press the cutoff switch near the throttle to activate the throttle. When you don't want to use it, please turn it off. Turn On/Off The Headlight Click the ON/OFF button of the display to turn on/off the light. Assist Level Switch Short press UP/DOWN buttons to switch PAS level.

  • Page 17: Display Features

    DISPLAY FEATURES The indicated contents are as below:...
  • Page 18 SETTING Click SET seconds enter the general setting interface. General Setup Trip Clear Backlight Setting Speed Limit Setting Wheel Diameter Setting Units Battery Setting Riding Mode Setting...
  • Page 19 ECO: Normal: Power:...
  • Page 20 Exit Advanced Setup Current Limiting Setting Poles In Motor Setting Start After Poles Setting Throttle 6KM Y represents the turning knob into the 6KM pushing mode, and N represents the starting turning knob to the maximum.
  • Page 21 Throttle Level Assist Levels Exit Y means throttle with It can be set to 3,5,6,9. different level, If user select 3,the range N means throttle with of assist levels is 1-3. one level. Password Information Save & Exit. When the riding speed is 0 km/h for 5minutes, the system will go to sleep automatically.

  • Page 22: Error Code Table

    ERROR CODE TABLE The error code is corresponding with the fault definition. Definition Error code Normal Current error or MOS damaged Throttle error(Start detection) Motor no phase position Hall error Brake error(Start detection) Under voltage Motor stalling Communication controller receiving error Communication display receiving error...

  • Page 23: Bike Storage

    • Is away from combustible or easily flammable objects; • Is away from heat sources. For an optimum service life, store your Zora eBike battery at temperatures between 50º F and 68º F. Never store it at temperatures below 14º F or above 140º F. Make sure the maximum storage temperature is not exceeded.

  • Page 24: Basic Battery Charging Tips

    • The charger may get hot (>165ºF) when charging. Use caution and avoid touching the body of the charger. • To reduce risk of injury, charge only batteries of your Zora eBike. Other types of batteries may burst, causing personal injury and damage.
  • Page 25 • Only use the original Zora Bike battery charger supplied with your eBike or one approved for your eBike by the manufacturer and purchased from a trusted source. By passing the battery charger or the use of a non-approved or counterfeit battery charger can lead to death or serious injury.
  • Page 26 fire and consequent property damage, injury, or death. Follow all recommendations to minimize chance of water damage. If you have any questions, contact Zora Bike. Keep battery charger clean. Contamination can lead to the risk of an electric shock. Clean only with the use of a damp cloth (mild soap/water) when the charger is unplugged from both the wall and the bike.

  • Page 27: Bike Care

    Take your bicycle to a bicycle repair shop for service. • Do not paint any components of your Zora eBike as they may cause premature failure of the component. • Do not submerge your Zora eBike or its components in water or use a pressure washer to clean.

  • Page 28: Warranty Info

    All ZORA Bikes are warranted against manufacturing defects in materials and/or workmanship for a period of two (2) years from the date of receipt of the bike (all free parts are not covered by the warranty).ZORA will replace any part that is defective or damaged in material and/or workmanship (including damage in transit).
  • Page 29 In order to exercise your right to receive a replacement for a Covered Component under this Limited Warranty, you must: • Contact the ZORA Technical Support team through email or phone. The Technical Support team will initially work with you on the problem with your ebike to identify potential simple fixes.
  • Page 30 SHIPPING DAMAGE CLAIMS In rare cases, the product will be damaged in the processing of shipping. If shipping damage occurs, please contact sales@zorabike.com and provide us with photos or videos. All free accessories are not covered to be claimed for replacement or compensation if there are scratches during transportation.
  • Page 31 FRAME ZORA Ebike frames are under warranty for a period of two years from the date of original retail purchase. The defective frame can be replaced with a new one which is under the limited warranty but labor charges for frame replacement are not covered.
  • Page 32 Scratches, dents and cosmetic damage, unless caused by ZORA; The product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;...
  • Page 33 PARTS & COMPONENTS Original ZORA parts & components are covered by a 2-year limited warranty. Any of damaged parts caused by people is not covered. The bicycle's owner will be responsible for the shipping costs of the spare parts for warranty.This limited warranty does not cover: Damage resulting from normal wear and tear( not the result of defects in workmanship or materials) is not covered.
  • Page 34 PARTS & COMPONENTS Original ZORA parts & components are covered by a 2-year limited warranty. Any of damaged parts caused by people is not covered. The bicycle's owner will be responsible for the shipping costs of the spare parts for warranty.This limited warranty does not cover: Damage resulting from normal wear and tear( not the result of defects in workmanship or materials) is not covered.

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