MADV 2M Faq

MADV Smart Video Doorbell 2M FAQ
Offline
Q1: What should I do if the doorbell displays offline?
A:
In order to save power, the doorbell will go offline when unable to connect to WiFi for a long time to
avoid consuming too much power. Therefore, when the doorbell displays offline, please perform the
following troubleshooting:
1. Check if the router is working properly, such as changing the router name or password, connecting to
the internet, and whether there is other WiFi signal interference. If necessary, try restarting the router;
2. Check if the doorbell has sufficient power;
3. Press the doorbell button to make the doorbell actively attempt to connect to WiFi. If it can be
reconnected online, it indicates that the connection between the router and the doorbell is unstable.
Please place the router close to the doorbell to avoid obstacles blocking the signal and interference
from other WiFi signals.
Connecting and Binding Devices
Q1: What should I do when the camera cannot scan the QR code on the phone
during pairing?
A:
1. Ensure environmental lighting: Scan the QR code in daylight or under bright white light, and try to
avoid scanning QR code in warm lighting.
2. Adjust the distance: When scanning the code, keep the phone stable and approximately 15 centimeters
away from the doorbell.
3. Adjust the angle: Make slight adjustments to the angle between the doorbell's camera and the QR code
to ensure that the camera captures the QR code information.
4. If you are still having issues connecting, please contact customer service at
madv-service@madv360.com for further assistance.
Q2: Why am I unable to connect to the network or experiencing connecting failures?
A:
Please ensure that you are using a 2.4GHz Wi-Fi for the connection.
Please note:
Most of the current routers support both 2.4GHz and 5GHz Wi-Fi frequencies. Therefore, if you have a
dual-band router, please make sure to turn on the 2.4GHz Wi-Fi when connecting the device.
Q3: Why can't I find this device in the app after device binding is completed?
A:
This doorbell is designed for use exclusively in regions outside mainland China. Prior to usage, kindly
modify the region settings within the Mi Home/Xiaomi Home app to match your location.
Notification and Video
Q1: What should I do if my phone cannot receive push notifications?
A:
1. Open the Mi Home or Xiaomi Home app, go to Profile, and tap the message icon in the top right corner
to check whether there are notifications from the doorbell.
2. Check whether related notification settings are enabled, or whether push notifications are filtered.
3. Sign out, and sign in again with your Mi account.
4. If none of the methods above work, try reinstalling the latest version of the Mi Home or Xiaomi Home
app and update the phone's OS to the latest version.
5. Some smartphone brands are not supported by the Mi Home or Xiaomi Home app push notification for
now. It is recommended to run Mi Home or Xiaomi Home app in the background, and allow it to run
automatically using the app manager or similar apps.