GUARANTEE CONDITIONS:
Every technical-commercial relationship related to the guarantee conditions must be established only between LLD
Light and its direct customers. As a consequence, third party is kindly invited to address directly to its suppliers.
In case of failure or bad functioning of the spot, you're kindly invited to get in touch with our company by phone (+39
0444 1497877) in order to receive the technical support you require and the proper instructions to solve the problem.
Whenever our technician finds out any manufacturing defects, our sale department will start the return procedures in
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order to replace or repair the faulty pieces.
Our products are guaranteed for 24 months from the purchase date.
THE GUARANTEE IS NOT VALID IN THE FOLLOWING CASES:
1) Bad functioning due to the improper use of the product, tampering, inadequate
repairs, electrician's negligence, disregard of the installing instructions;
2) Installing in systems which are not compliant with the general safety rules;
3) Use of power supplies/ driver switchings which are not provided or approved by LLD;
4) Damages caused by natural phenomena such as lightning, fires or flooding;
5) Damages caused by wiring/ connections with a IP degree lower than the spot's;
6) Damages which occurred during the transport of the goods. In these case the
damages will be attributed to the shipping agent;
7) The guarantee does not cover the dismantling costs;
LLD RECOMMENDS:
1) To use connection devices compliant with all the necessary European rules;
2) To use very good quality cables, connectors and materials for the wiring;
3) In case of IP67/ IP68 products, to make the wiring / connections with the proper
protection devices included in our catalogue;
4) For outdoor installations, to install the power supplies with the proper protections;