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Make sure your COM port is not already in use by another
modem. Click Windows Start, Settings, and Control Panel,
and then double-click Phone and Modem Options. Click the
Modems tab. Look for another modem already in the machine.
If there is another modem listed, check which COM port it is
using. If a previous modem is already using the available COM
Make sure that your phone cord is properly connected. Remove the phone
port, you can either use another COM port or uninstall the
previously installed modem. See your previous modem's
cord from the modem and wall jacks. Clean any dirt or corrosion from the
manual for uninstallation instructions.
cord and jacks. Reinsert the cord securely in the wall jack and the modem's
jack. Use the phone cord included with your modem, if possible.
Right-click the My Computer icon on your desktop. Click
Properties.
Make sure that your internal modem is physically installed correctly in
Click the Hardware tab. In the "Device Manager section", click
your computer. You will need to press the modem in firmly so that it is
the Device Manager button. Look under Ports (COM & LPT).
If the Communications Ports have yellow exclamation points or
seated properly in its slot. When the modem is installed correctly, you will
red Xs over them, your COM ports may be configured incor-
no longer see any part of the black edge. See the front of this guide for
rectly. If this is the case, you may need to contact your
complete instructions. If your modem still does not work, with your computer
computer manufacturer.
It is also possible that you may be plugging an external
off, remove the modem and reinstall it in another slot if possible.
modem's cable into a disabled serial port. Refer to your
computer's manual for information about enabling COM ports.
PROBLEM:
This usually involves altering the BIOS settings and possibly the
operating system. You may need to call your computer's
My computer isn't recognizing my modem.
manufacturer to change your BIOS settings if they are incorrect.
You may be using an IRQ that is already in use. To work properly, your
Make sure your COM port is not already in use by another device.
modem needs to be assigned to a free IRQ.
Click Windows Start, Settings, and Control Panel, and then
double-click Modems. Look for another modem already installed
in your computer. If there is another modem installed, click the
If you set your modem's jumpers to Plug-and-Play mode, Windows
Diagnostics tab to find out which COM port it is using. If a previously
should locate a free IRQ, if one exists, for your use by your modem.
installed modem is already using the available COM port, you
should uninstall that modem. See your previous modem's manual
If Plug-and-Play fails to install the modem, you need to determine IRQ
for uninstallation instructions.
availability. Right-click the My Computer icon on your desktop. Click
Properties, and then the Hardware tab. In the Device Manager section,
Right-click the My Computer icon on your desktop. Click
click Device Manager. From the View menu, select Resources by
Properties. Click the Device Manager tab. Double-click Ports.
type. Click Interrupt Request (IRQ). You will now see a listing of your
If the Communications Ports have yellow exclamation points or
system's IRQs and the devices to which they are assigned. If an IRQ is
red Xs over them, your COM ports may be configured incorrectly.
not present in this list, it indicates that Windows is not currently using it
If this is the case, you may need to contact your computer
and the IRQ is considered available.
manufacturer.
Locate your modem in the list of devices. If a yellow exclamation point
appears over the modem's description, your modem is in conflict with
Turn off your computer and remove your modem. Restart and
another device. Either your modem or the other device will have to be
click Windows Start, Settings, and then Control Panel. Double-
reinstalled to another IRQ in order to resolve your conflict.
click the Ports icon. Your modem must be set to a COM port
setting that does not appear in this list.
If a usable, free IRQ does not exist, you may need to remove, disable, or
relocate another device. Refer to that device's documentation for more
PROBLEM:
information about removing, disabling, or relocating it.
My software isn't recognizing my modem.
If Windows still fails to recognize your modem and it does not have a
yellow exclamation point next to its IRQ, or if your modem doesn't
appear in the list, another problem exists, and you may need to call
Your communications software may not function properly if you
3Com Technical Support.
have more than one version of the software installed, you are using
an older version, or you have more than one communications
application installed on your system. We highly recommend using
If Plug-and-Play fails to install the modem, you need to determine IRQ
the communications software provided with your modem on the
availability. Right-click the My Computer icon on your desktop. Click
Installation CD-ROM.
Properties, and then the Device Manager tab. Double-click the Computer
icon at the top of the device list. You will now see a listing of your system's
IRQs and the devices to which they are assigned. If an IRQ is not present in
Your software's COM port settings may be incorrect. There should
this list, it indicates that Windows is not currently using it, and the IRQ is
be a place in the Setup section of your software that addresses
considered available.
port settings. Make sure the software's port settings match those
for your modem. To check which COM port your modem is using,
Locate your modem in the list of devices. If a yellow exclamation point
click Windows Start, Settings, and Control Panel. Double-click
appears over the modem's description, your modem is in conflict with another
Modems, select your modem, and select Properties.
device. Either your modem or the other device will have to be reinstalled to
Check your communication software's documentation for
another IRQ in order to resolve your conflict.
instructions on adjusting the port settings in your software.
If a usable, free IRQ does not exist, you may need to remove, disable, or
relocate another device. Refer to that device's documentation for more
You may not have the correct modem type selected in your software
information about removing, disabling, or relocating it.
or in Windows. Click on Windows Start, Settings, and Control
Panel. When Control Panel opens, click Modems. You will see
If Windows still fails to recognize your modem and it does not have a yellow
a list of installed modems. You can also add, remove, or view the
exclamation point next to its IRQ, or if your modem doesn't appear in the
properties of modems from this window. The 3Com U.S. Robotics
list, another problem exists, and you may need to call 3Com Technical
modem you have installed should be present in the list of installed
Support.
modems. If none of the modem descriptions in the list match your
3Com U.S. Robotics modem or no modems are listed, your
modem is not installed properly. Try reinstalling your modem.
Turn off your computer and physically remove the modem. Restart your
computer, and check for an available IRQ by clicking Windows Start,
Programs, Administrative Tools, and Windows NT Diagnostics. Click
If you are using Dial-Up Networking, it may not be configured
the Resources tab and select IRQ. Take note of an available IRQ that your
correctly. Check your configuration and make sure you have the
modem can use. If there are no IRQs available, you may have to remove,
correct modem selected. Double-click My Computer, double-
disable, or relocate another device in order to free an IRQ for use by your
click Dial-Up Networking, right-click the connection you are trying
modem. Refer to that device's documentation for more information about
to use, and click Properties. Make sure that the description in
removing, disabling, or relocating it.
the modem box matches the description of the modem you are
using. If it doesn't match, select the proper modem description.
You may be using a COM port address that is either already in use or not
PROBLEM:
configured correctly. To work properly, this modem needs to be assigned to
My modem won't dial out or doesn't answer
a free COM port.
incoming calls.
You may have a bad phone cord connection to your modem, or your
phone cord may be plugged into the wrong jack. The phone cord
A 24 hour a day automated fax system that supplies user information.
should be plugged into the
jack on the modem and into the wall
Dial
phone jack. Use the phone cord included in your modem's box if
possible.
The dealer may be able to troubleshoot the problem over the phone or
may request that you bring the modem back to the store for service.
You may have devices between the modem and the phone jack.
There should be no line splitters, fax machines, or other devices
between the modem and the wall jack.
Technical questions about 3Com modems can also be answered
by technical support specialists.
847 262 5151
You may have plugged your modem's phone cord into a digital line.
8:00 am - 6:00 pm CST Monday - Friday.
Contact the department responsible for your phone system if you are
Automated service is available 24 hours a day, 7 days a week.
unsure whether or not your phone line is digital.
3Com also staffs its own fee-based 900 number for immediate
If your phone system requires dialing "9" to access an outside line,
assistance. These lines are staffed from:
be sure to add "9" before the number you are dialing.
8:00 am - 10:00 pm CST Monday - Friday
9:00 am - 5:00 pm CST Saturday - Sunday
No-Hold line
For a no-hold call, a $2.50 per minute charge (price subject to
change without notice) will appear on your local phone bill.
If you have voice mail provided by your local phone company, your
You must be 18 or older or have parental permission. (Service
dial tone may be altered when messages are waiting. Retrieve your
available in the U.S. only.)
voice mail to restore your normal dial tone.
Keating Technologies
PROBLEM:
905 479 0231
My modem sounds like it's trying to connect to
8:00 am - 8:00 pm EST Monday - Friday
another modem but fails.
3Com Corporation
3800 Golf Road
Rolling Meadows, IL 60008
You may have a poor connection. All calls are routed differently, so
U.S.A.
try placing the call again.
declares that this product conforms to the FCC's specifications:
PROBLEM:
Operation is subject to the following two conditions:
My modem isn't achieving a 56K Internet
(1)
this device may not cause harmful electromagnetic interference, and
connection.
(2)
this device must accept any interference received including interference that may cause undesired operations.
This equipment uses the following USOC jacks: RJ-11C.
Due to current FCC regulations, maximum download speed is
The user is cautioned that any changes or modifications not expressly approved by the party responsible for compliance
limited to 53,333 bps.
could void the user's authority to operate the equipment.
Our research has shown that the vast majority of telephone lines in
This equipment complies with FCC Rules Part 68. Located on the bottom of the modem is the FCC Registration Number
and Ringer Equivalence Number (REN). You must provide this information to the telephone company if requested.
North America can and do support V.90connections. The V.90 protocol
The REN is used to determine the number of devices you may legally connect to your telephone line. In most areas, the
allows for connection speeds of up to 56K, but line conditions may
sum of the REN of all devices connected to one line must not exceed five (5.0). Y ou should contact your telephone company
to determine the maximum REN for your calling area.
affect the actual speeds during a given connection. Due to unusual
telephone line configurations, some users will not be able to take full
This equipment uses the following USOC jacks: RJ11C.
advantage of V.90 technology at this time. In order to achieve a V.90
This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject
connection:
to state tariffs.
An FCC compliant telephone cord and modular plug are provided with this equipment, which is designed to connect to
the telephone network or premises wiring using a Part 68 compliant compatible jack. See installation instructions for
• The server you're dialing in to must support and provide a digital
details.
V.90 signal. Your ISP can provide you with a list of dial-up
connections and information on what those connections currently
This information technology equipment is UL-Listed and CSA-Certified for the uses described in the users guide.
support.
• The telephone line between your ISP and your modem must be
capable of supporting a 56K connection and contain only one
This information technology equipment is UL-Listed and CUL-Listed for use with UL-Listed personal computers that have
installation instructions detailing user installation of card accessories.
analog-to-digital conversion. The 56K signal from your ISP begins
as a digital signal. Somewhere between the ISP and your modem,
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other
there will be a digital-to-analog signal conversion so that your modem
electronic device, including fax machines, to send any message unless such message clearly contains in the
margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time
can receive the data. There must be no more than one analog-to-
it is sent, an identification of the business or other entity, or other individual sending the message, and the telephone
number of the sending machine or of such business, other entity, or individual. (The telephone number provided
digital signal conversion in the path from your ISP to your modem.
may not be a 900 number or any other number for which charges exceed local or long-distance transmission
If more than one analog-to-digital conversion occurs, your connect
charges.)
speeds will default to V.34 (33.6 Kbps). There may also be
In order to program this information into your modem, refer to the software (BVRP PhoneTools or Winphone) manual on
the Installation CD-ROM that shipped with your modem. If you are using a different communication software program,
impairments on the local lines between your ISP and your modem.
refer to its manual.
These impairments can prevent or limit V.90 connection speeds.
All telephone calls are routed differently, so you should try making
This equipment generates and uses radio frequency energy and if not installed and used properly, in strict accordance with
the manufacturer's instructions, may cause interference to radio and television reception. The modem has been tested
your 56K connection several times. One way to test this is to dial
and found to comply with the limits for a Class B computing device in accordance with the specifications in Part 15 of FCC
into a long distance location. Long distance lines are often much
rules, which are designed to provide reasonable protection against such interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
clearer than local lines. It is important to note that telephone
instructions, may cause interference to radio and television communications.
companies are constantly upgrading their systems. Lines that do
not support 56K today may support 56K in the near future.
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out
in the interference-causing equipment standard entitled Digital Apparatus, ICES-003 of Industry Canada.
• Your modem must be connecting to a V.90/56K server. A pair of
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the
56K modems will not connect to each other at V.90/56K speeds.
maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface
may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence
Numbers of all devices does not exceed 5.
The Ringer Equivalence Number is located on the bottom of the modem.
The Industry Canada (IC) label identifies certified equipment. This certification means the equipment
meets certain telecommunications network protective, operational, and safety requirements as prescribed in the
If you have not fixed a problem after trying the suggestions in the
appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the
equipment will operate to the user's satisfaction.
"Troubleshooting" section, you can receive additional help via one of
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local
these convenient resources:
telecommunications company. The equipment must also be installed using an acceptable method of connection.
In some cases, the company's inside wiring associated with a single-line, individual service may be extended by
means of a certified connector assembly (telephone extension cord.) The customer should be aware that compli-
ance with the above conditions may not prevent degradation of service in some situations. Currently, telecommu-
nication companies do not allow users to connect their equipment to jacks except in precise situations that are
Contains useful product information, documents, and manu-
spelled out in tariffing arrangements with those companies.
Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs
als. Log on to:
or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications
company cause to request the user to disconnect the equipment.
L'étiquette d'Industrie Canada identifie le matériel homologué. Cette étiquette certifie que le matériel est
conforme aux normes de protection, d'exploitation et de sécurité des réseaux de télécommunications, comme le
prescrivent les documents concernant les exigences techniques relatives au matériel terminal. Le Ministère
n'assure toutefois pas que le
matériel fonctionnera à la satisfaction de l'utilisateur.
A Web-based troubleshooting tool that will help you solve prob-
Avant d'installer ce matériel, l'utilisateur doit s'assurer qu'il est permis de le raccorder aux installations de l'entreprise
locale de télécommunication. Le matériel doit également être installé en suivant une méthode acceptée de
lems you may be having with your modem. Go to
raccordement. L'abonné ne doit pas oublier qu'il est possible que la conformité aux conditions énoncées cidessus
n'empêche pas la dégradation du service dans certaines situations.
Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur.
When the page loads, click the Modems graphic. Then follow the
L'entreprise de télécommunications peut demander à l'utilisateur de débrancher un appareil à la suite de réparations
ou de modifications effectuées par l'utilisateur ou à cause de mauvais fonctionnement.
onscreen directions.
.
HARDWARE: 3Com warrants to the end user ("Customer") that this hardware product will be
free from defects in workmanship and materials, under normal use and service, for the following
length of time from the date of purchase from 3Com or its authorized reseller:
to have an index of documents faxed to you.
3Com's sole obligation under this express warranty shall be, at 3Com's option and expense, to
repair the defective product or part, deliver to Customer an equivalent product or part to replace
the defective item, or if neither of the two foregoing options is reasonably available, 3Com may, in
its sole discretion, refund to Customer the purchase price paid for the defective product. All
products that are replaced will become the property of 3Com. Replacement products may be
new or reconditioned. 3Com warrants any replaced or repaired product or part for ninety (90)
days from shipment, or the remainder of the initial warranty period, whichever is longer.
SOFTWARE: 3Com warrants to Customer that each software program licensed from it will
perform in substantial conformance to its program specifications, for a period of ninety (90) days
from the date of purchase from 3Com or its authorized reseller. 3Com warrants the media
containing software against failure during the warranty period. No updates are provided. 3Com's
sole obligation under this express warranty shall be, at 3Com's option and expense, to refund the
purchase price paid by Customer for any defective software product, or to replace any defective
media with software which substantially conforms to applicable 3Com published specifications.
Customer assumes responsibility for the selection of the appropriate applications program and
associated reference materials. 3Com makes no warranty or representation that its software
products will meet Customer's requirements or work in combination with any hardware or
applications software products provided by third parties, that the operation of the software
products will be uninterrupted or error free, or that all defects in the software products will be
corrected. For any third-party products listed in the 3Com software product documentation or
specifications as being compatible, 3Com will make reasonable efforts to provide compatibility,
900 555 USR1
except where the noncompatibility is caused by a "bug" or defect in the third party's product or
from use of the software product not in accordance with 3Com's published specifications or
User Guide.
THIS 3COM PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD-PARTY SOFTWARE, THE
USE OF WHICH IS GOVERNED BY A SEPARATE END-USER LICENSE AGREEMENT. THIS 3COM
WARRANTY DOES NOT APPLY TO SUCH THIRD-PARTY SOFTWARE. FOR THE APPLICABLE
WARRANTY, PLEASE REFER TO THE END-USER LICENSE AGREEMENT GOVERNING THE USE
OF SUCH SOFTWARE.
YEAR 2000 WARRANTY: In addition to the Warranty stated above, 3Com warrants that each
product sold or licensed to Customer on and after January 1, 1998 that is date sensitive will
continue performing properly with regard to such date data on and after January 1, 2000,
provided that all other products used by Customer in connection or combination with the
3Com product, including hardware, software, and firmware, accurately exchange date data
with the 3Com product, with the exception of those products identified at 3Com's Web site,
that any product that is stated to meet this standard does not perform properly with regard
to such date data on and after January 1, 2000, and Customer notifies 3Com before the later
of April 1, 2000, or ninety (90) days after purchase of the product from 3Com or its autho-
rized reseller, 3Com shall, at its option and expense, provide a software update which would
effect the proper performance of such product, repair such product, deliver to Customer an
equivalent product to replace such product, or if none of the foregoing is feasible, refund to
Customer the purchase price paid for such product. Any software update or replaced or
repaired product will carry a Year 2000 Warranty for ninety (90) days after purchase or until
April 1, 2000, whichever is later.
or an Authorized 3Com Service Center within the applicable warranty period to obtain
warranty service authorization. Dated proof of purchase from 3Com or its authorized reseller
may be required. Products returned to 3Com's Corporate Service Center must be pre-autho-
rized by 3Com with a User Service Order (USO) number marked on the outside of the
package, and sent prepaid and packaged appropriately for safe shipment, and it is recom-
mended that they be insured or sent by a method that provides for tracking of the package.
The repaired or replaced item will be shipped to Customer, at 3Com's expense, not later than
thirty (30) days after 3Com receives the defective product. Return the product to:
25 Royal Crest Court, Suite 120
3Com shall not be responsible for any software, firmware, information, or memory data of
Customer contained in, stored on, or integrated with any products returned to 3Com for
repair, whether under warranty or not.
IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED
ABOVE, CUSTOMER'S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE RE-
PAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT 3COM'S OPTION. TO
THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE
EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS,
EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTH-
ERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FIT-
NESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH
DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.
3COM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT
ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR
USE OF ITS PRODUCTS.
3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION
DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT
EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY THIRDPERSON'S MISUSE, NEGLECT,
IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO OPEN, REPAIR OR
MODIFY THE PRODUCT, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED
USE, OR BY ACCIDENT, FIRE, LIGHTNING, OTHER HAZARDS, OR ACTS OF GOD.
TO THE FULL EXTENT ALLOWED BY LAW, 3COM ALSO EX-
CLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT
OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPE-
CIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS,
LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARIS-
ING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE,
PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF 3COM OR ITS
AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES,
AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT 3COM'S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT
BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PUR-
POSE.
Some countries, states, or provinces do not allow the exclusion or limitation of
implied warranties or the limitation of incidental or consequential damages for certain prod-
ucts supplied to consumers, or the limitation of liability for personal injury, so the above
limitations and exclusions may be limited in their application to you. When the implied warran-
ties are not allowed to be excluded in their entirety, they will be limited to the duration of the
applicable written warranty. This warranty gives you specific legal rights which may vary
depending on local law.
This Limited Warranty shall be governed by the laws of the State of
California, U.S.A. excluding its conflicts of laws principles and excluding the United Nations
Convention on Contracts for the International Sale of Goods.
Centre de guarantie et de service après-vente:
Keating Technologies
25 Royal Crest Court, Suite 120
Markham, ONT L3R 9X4
Five (5) years
as not meeting this standard. If it appears
Customer must contact a 3Com Corporate Service Center
3Com
USO# ______________
Attn. Dock 15 PCD
1800 W. Central Ave.
Mt. Prospect, IL 60056
Keating Technologies
Markham, ONT L3R 9X4
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