Fiery X3E 22C-KM Service Manual

Hide thumbs

Table Of Contents

Table of Contents

Quick Links

Download this manual

Option

FIERY X3E 22C-KM Printer Controller

SERVICE MANUAL

Code Y103340-5

Table of Contents

Need help?

Do you have a question about the X3E 22C-KM and is the answer not in the manual?

Questions and answers

Summary of Contents for Fiery X3E 22C-KM

Page 1 Option FIERY X3E 22C-KM Printer Controller SERVICE MANUAL Code Y103340-5...
Page 3 Y103340-5 Service Manual...
Page 4 Service Manual Y103340-5...
Page 5: Table Of Contents
Contents Overview Scope of this guide Precautions Accessing the Fiery X3e Checking connections Removing and replacing the Fiery X3e motherboard Removing and replacing Fiery X3e components DIMMs Battery Exhaust fan CPU cooling assembly Hard disk drive Restoring functionality after service Printing Fiery X3e pages Printing the Conﬁguration page...
Page 7: Overview
It does not describe in detail how to install the Fiery X3e into the print engine and does not include information on the Fiery X3e’s dedicated power supply, the power cabling, or the print engine interface cables inside the Fiery X3e pan.
Page 8: Precautions
2. Never alter an existing network without permission. The Fiery X3e is probably connected to an existing Local Area Network (LAN) based on Ethernet hardware. The network is the link between the customer’s computer, existing laser printers, and other prepress equipment.
Page 9: Accessing The Fiery X3E
To service the Fiery X3e, you need to: • Shut down and power off the Fiery X3e • Power off and unplug the print engine • Remove the Fiery X3e assembly from the print engine (see Fiery X3e installation instructions, not provided in this service guide.) Y103340-5...
Page 10 —Resets both the Fiery X3e and the underlying operating system, and Reboot System then reboots the Fiery X3e Choose Shut Down System when you are ready to inspect and/or service the Fiery X3e, according to the following procedure. Service Manual...
Page 11 It is now safe to power off the system..6. Power off the Fiery X3e using the Fiery X3e power switch on the Fiery X3e faceplate. If you are recycling power, wait at least ﬁve seconds before powering back on.
Page 12 (not included in this service guide). 6. With the Fiery X3e on a ﬂat surface, remove the screws that secure the pan cover to the pan and then lift the pan cover from the pan (see the following ﬁgure). Set the pan cover and screws aside.
Page 13: Checking Connections
The most common causes of hardware problems are faulty or loose connections. Before you decide to replace any parts of the Fiery X3e, make sure to verify all cables and connections. If you have concluded that all external connections are good, then check the internal connections: •...
Page 14 6. Interface cables to print engine 7. Parallel port connector 8. RJ-45 network connector 9. Network LEDs 10. Power/HDD LEDs 11. Fiery X3e power switch 12. Fiery X3e power supply 13. Power supply cable 14. Pan and faceplate 15. Power cable 16.
Page 15 Before you touch any parts inside the print engine, make sure to wear an ESD AUTION grounding wrist strap and follow all ESD safety precautions. 1. Make sure that all Fiery X3e cables, devices, and DIMMs are present, intact, properly aligned, and well seated in their connectors. 2. Speciﬁcally check the following: •...
Page 16: Removing And Replacing The Fiery X3E Motherboard
ESD (electrostatic discharge) precautions while performing this procedure. 1. Shut down the Fiery X3e and print engine and open the Fiery X3e (see pages 5 and 6). 2. Disconnect the two print engine interface cables from motherboard connectors J859 and J872.
Page 17: Removing And Replacing Fiery X3E Components
Removing and replacing Fiery X3e components 3. Install the screws (seven, maximum) that secure the Fiery X3e motherboard to the pan. (See Figure B on page 3 for locations of screws.) If you removed the exhaust fan previously in order to access a screw location in the center of the motherboard, then make sure to reinstall it as described on page 14.
Page 18: Dimms
Each DIMM (dual in-line memory module) is held in place by levers at each end of its socket on the Fiery X3e. The memory capacity for the Fiery X3e is 256MB. The standard conﬁguration is one 128MB DIMM installed in socket J48. To upgrade, install another 128MB DIMM in socket J49.
Page 19: Battery
Removing and replacing Fiery X3e components Battery The battery on the Fiery X3e board is located at BT200. To replace it, use a 3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent). CAUTION: There is danger of explosion if the battery is replaced with the incorrect type.
Page 20: Exhaust Fan
IGURE O REPLACE THE EXHAUST FAN 1. Shut down the Fiery X3e and print engine and open the Fiery X3e (see pages 5 and 6). 2. Disconnect the fan cable from the motherboard connector labeled CHASSIS FAN (J911). 3. Remove the three screws that secure the fan bracket to the motherboard and remove the exhaust fan, keeping it attached to the bracket.
Page 21: Cpu Cooling Assembly
O REPLACE THE COOLING ASSEMBLY 1. Shut down the Fiery X3e and print engine and open the Fiery X3e (see pages 5 and 6). 2. Remove the motherboard from the pan as described on page 10. 3. Disconnect the fan cable from the motherboard connector labeled CPU FAN (J903).
Page 22: Hard Disk Drive
• Conﬁguration page —records the customer’s current Setup conﬁguration (custom settings will be lost when you install system software). • Font List—details what fonts are resident on the Fiery X3e. Along with the fonts that are provided on the System Software CD, the customer may have installed additional fonts that will be deleted when system software is installed.
Page 23 ESD safety precautions. 1. Shut down the Fiery X3e and print engine and open the Fiery X3e (see pages 5 and 6). 2. Remove the motherboard from the pan as described on page 10.
Page 24: Restoring Functionality After Service
Fiery X3e installation instructions (not provided in this guide) and verify that it is working properly. To verify the installation, check the connections of the Fiery X3e ﬁrst to the print engine and then to the network and the parallel port.
Page 25: Printing Fiery X3E Pages
The Conﬁguration page lists all the settings in effect from the current Setup. After you have finished running Setup, print a Configuration page to confirm your settings. If the Fiery X3e is rebooting, allow the Fiery X3e to reboot and return to Idle before printing a Conﬁguration page.
Page 26 The message, “Sending...” appears. 5. Examine the Test Page. If the Test Page prints, you know that the Fiery X3e print engine is functional and that the connection between the Fiery X3e and the print engine is good. When you examine the Test Page, keep in mind that: •...
Page 27: Running Diagnostics
1. Press the Utility button and then touch the Controller Detail key (see “Control Panel and Utility screen” on page 5). 2. Make sure that the Fiery displays Idle (see “Fiery X3e LCD info screen” on page 5). 3. Touch MENU to access the Functions screen.
Page 28: Verifying Connection To The Network
The Fiery X3e provides twisted pair connectivity to an Ethernet network. This section describes how to connect the Fiery X3e to the network and then print a few test documents in order to verify the connection. Category 3, category 4, or category 5 unshielded twisted pair (UTP) network cable can be used for 10BaseT.
Page 29: Verifying The Parallel Port Connection
If the PC has more than one parallel port connector, ask the network administrator to indicate the preferred parallel port to use for the print engine. 5. Power on the PC and the Fiery X3e (and the print engine if it is not already on). 6. Conﬁgure Setup options.
Page 30: System Software
System software System software The Fiery X3e is shipped with system software installed. You will need to reinstall system software if you replace the HDD. You also may reinstall system software when you are troubleshooting the system, especially if checking connections does not solve the problem.
Page 31 System software The PC will need to be conﬁgured so the parallel port mode in the BIOS is set to ECP. When you access the PC BIOS to set the parallel port mode to ECP, you may discover that ECP is the default mode, or you may discover that ECP mode is not supported at all.
Page 32 System software 6. Select Generic from the Manufacturers list, and click Next. 7. Select LPT 1: Printer Port from the list of available ports, and click Next. 8. Accept the default printer name. In response to the question “Do you want your Windows-based programs to use this printers as the default printer,”...
Page 33 System software 11. Click the Details tab and make sure the ﬁeld “Print to the following port” reads exactly as follows: LPT 1: (ECP Printer Port). If this ﬁeld reads instead of , the LPT1 port LPT 1: (Printer Port) LPT 1: (ECP Printer Port) settings in the BIOS for ECP mode have not been conﬁgured.
Page 34 O INSTALL SYSTEM SOFTWARE USING THE PARALLEL PORT This procedure takes approximately one hour. 1. Shut down and power off the Fiery X3e but do not power off the print engine. Follow the procedure on page 5 but keep the print engine plugged in and powered on.
Page 35 If the Enter key is pressed too soon (under 5 seconds) or too late (over 25 seconds), the boot ﬁle transfer may fail. If the transfer fails, recycle power on the Fiery X3e, and try again, starting from step 6.
Page 36 18. After all setup options are conﬁgured, select Exit Setup from the Setup screen. The Fiery X3e will reboot with the updated system software and setup options. 19. When the Fiery X3e reaches the Idle screen, exit MS-DOS at the PC and remove the System Software CD from the CD-ROM drive.
Page 37: Using Fiery Remote Installer
Before connecting to the Fiery Remote Installer, make sure TCP/IP, DNS, and Web Services are enabled in Network Setup for the Fiery X3e. If they are not enabled, the Fiery Remote Installer cannot connect to the Fiery X3e. You may need an Administrator password to access the Fiery X3e.
Page 38 E SYSTEM SOFTWARE 1. Access the Fiery Remote Installer according to the procedure on page 32. 2. Enter the Fiery X3e’s IP address or DNS name or click Autosearch to search a range of IP addresses. Click Next. Service Manual...
Page 39 3. At the Server Information screen, if you do not need to enter proxy setup information, click Next and skip to step 6. Product, for example, xxxxxxx Fiery X3e 4. To enter proxy setup information, select Change Proxy. The Proxy Setup dialog box appears. Y103340-5...
Page 40 If the server uses the same settings for HTTP and FTP, select the “HTTP & FTP use same server” option. 6. If you are prompted to enter a password for the Fiery X3e, do so and click Next. If no Administrator password has been conﬁgured on the Fiery, enter “admin”.
Page 41 Allow the Fiery X3e to reboot with the new system software. This process takes approximately 15 minutes. When completed, the Select Language screen appears on the Fiery X3e LCD. You may need to repeat pressing the Utility button and the Controller Detail key to continue displaying the Fiery X3e screen.
Page 42: Specifications
A complete description of Fiery X3e user software is provided in Getting Started. The latest user software must be installed onto all computers that print to the Fiery X3e. Using incompatible versions of the system and user software may result in system problems.
Page 43: The Troubleshooting Process
Where problems occur The Fiery X3e is a built-in print server for the print engine, and it is generally part of a conﬁguration like the one shown in Figure M. Problems may occur in one of the following areas: •...
Page 44 PCI/Memory Networked Network Controller computers interface Parallel interface Memory IDE HDD RTC/ Print Print Engine Print Engine PCI-ISA Interface Control Panel Battery Interface +5VDC Power Power supply Power supply switch PCI Bus Fiery X3e functional diagram IGURE Service Manual Y103340-5...
Page 45: Before You Go To The Customer Site
1. Does the print engine work? If the print engine works, but the user cannot print the Fiery X3e Test Page, a service call is probably required. 2. Is the failure caused by a simple operating problem? •...
Page 46: Preliminary On-Site Checkout
• Make sure the power cable is plugged into the wall outlet and that the print engine is powered on. • Make sure the Fiery X3e is properly connected to the print engine. See also “Checking connections” on page 7. See other documentation for guidelines when disassembling, checking, and reassembling the print engine.
Page 47 • Fiery X3e power supply cable connection to Fiery X3e motherboard at J858. • Battery in Fiery X3e motherboard socket BT200. • Power cable connections to the power supply in print engine and the Fiery X3e power switch. The print engine power supply supplies power to the Fiery X3e power supply.
Page 48: Checking The Network
Printing problems may arise if the network hardware or software is not set up properly or does not match network settings on the Fiery X3e. Problems may also arise when printing from a speciﬁc application or printing a particular ﬁle.
Page 49: Printing To The Fiery X3E
The troubleshooting process Printing to the Fiery X3e If the customer can print the Fiery X3e Test Page but cannot print a job from a computer on the network, you may have to make a service call. However, ﬁrst make sure the network administrator has done the following: •...
Page 50 The troubleshooting process Other printing problems The following table lists other printing problems and what to do about them. Other printing problems ABLE Problem Action An image is printed on the • Reload the paper in the paper tray upside down. reverse side of the paper.
Page 51: Index
10, 11 ESD (electrostatic discharge) safety printing precautions 2 problems 14, 43 ESD precautions 10, 11 Test Page 19 Fiery Remote Installer 31 safety approvals 36 Font List 28 system software, installing 24 Test Page 19 Y103340-5 Service Manual...
Page 53 UPDATING STATUS DATE UPDATED PAGES PAGES CODE 10/2004 EDITION Y103340-5...