DialMate CM 1002 User Manual
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DialMate CM 1002 User Manual

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DialMate
User's Manual
CM 1002
TelecomSwitches.com

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Summary of Contents for DialMate CM 1002

  • Page 1 ® DialMate User’s Manual CM 1002 TelecomSwitches.com...

  • Page 3: Owner's Record

    The model and serial numbers are located on the bottom of the equipment. Record these numbers in the spaces provided below. Refer to these numbers whenever you call upon your dealer regarding this product. Model No. CM 1002 Serial No.___________________ WARNING: To prevent fire or shock hazard, do not expose this equipment to rain or moisture.

  • Page 4: Interference Information: Part 15 Of Fcc Rules

    harm to the network, the telephone company may request that you disconnect this equipment from the telephone network until the problem is resolved. INTERFERENCE INFORMATION: PART 15 OF FCC RULES Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 5: Table Of Contents

    II. C O N T E N T S I. OWNER’S RECORD.....................I FCC PART 68 REGISTRATION ..................INTERFERENCE INFORMATION: PART 15 OF FCC RULES........SPECIFICATIONS ......................SYSTEM REQUIREMENTS ..................II. C O N T E N T S ......................III III. OVERVIEW ........................1 FEATURES/APPLICATIONS/BENEFITS..............1 IV.
  • Page 6 DialMate Does Not Call Forward/Transfer ..............26 Call Skips to Second Call Forward Number ............26 DialMate Does Not Connect During Modem Operation ..........26 The On-Site Telephone Used to Program DialMate Does Not Have a Dial Tone and Does Not Receive Phone Calls ................26 IX. WARRANTY ......................27 WHAT IS COVERED ....................27...

  • Page 7: Overview

    (conference)/transfer calling, reverses, bridges and forwards/transfers calls, resulting in tremendous savings on your phone bills. DialMate is simple to use and does not require a computer or programming skills. It works with fax machines, modems and telephone dialers. Because call charges are from DialMate’s location, you can take advantage of low residential, business and...
  • Page 8 This allows the user to have a roaming callback, call forward or call transfer phone number. • DialMate can be installed on any direct-dialed analog telephone line or PABX extension. • The callback/forward/transfer telephone number can reside in an operator- assisted PBX (such as in hotels and companies where PBX extensions cannot be dialed directly).
  • Page 9 • Saves on cellular directory assistance calls. Landline 411 calls are free or much cheaper. • Secures caller ID and location. The device’s phone number will appear on the called party’s caller ID machine, not the number where the user is calling from. This is very useful and most of the time a necessity for users (especially security and law enforcement personnel) who don’t want to give out their unlisted numbers, cellular phone numbers, or location.

  • Page 10: On-Site Programming

    Initiate programming instructions within 3 seconds of the 2-beep prompt. Otherwise, DialMate will go out of program mode in which case, you will have to wait at least 10 seconds and then press “ ” again to get another 2-beep prompt. Three beeps confirm successful programming and two beeps prompt for the next instruction.

  • Page 11: Program A: Setting The Security Code/Pin

    Ä wait for a beep Ä do not press any key Ä wait for the 3-beep confirmation, then the 2-beep prompt for the next instruction During callback, DialMate will dial ‘9’, pause for 1.5 seconds and then dial ‘14153550132’. Store 2 Numbers STEPS USER DIALMATE Ä...

  • Page 12: Program C: Enabling/Disabling Call Forward Or Call Transfer

    Ä wait for the 3-beep confirmation, then the 2-beep prompt for the next instruction DialMate will try to call back to ‘14153550132#’. If no PIN entry is detected at that number, it will try to call back to ‘14153201355#’. Notes: −...

  • Page 13: Select Call Transfer And Set Number Of Rings

    (see Program E) telling the caller to stay on the line as it takes a few seconds to forward/transfer the call. Note: When a single ring (desired number of rings before DialMate answers) is chosen to trigger call forward/transfer, the normal callback mode is disabled.

  • Page 14: Store 2 Numbers

    Ä wait for the 3-beep confirmation, then the 2- beep prompt for the next instruction DialMate will forward/transfer the call to ‘14153550132’. If there is no answer after 6 rings, the line is busy, or the caller presses “*”, the call will forward/transfer to ‘14153235501 ’.

  • Page 15: Program F: Setting The Call Length Timer

    1132. This message will be repeated, thank you.” Program F: Setting the Call Length Timer DialMate operates unattended and there are cases where the telephone line is not disconnected even after the caller hangs up. The call length timer assures that DialMate will disconnect automatically at the pre-programmed time should the caller forget to turn it off before hanging up.

  • Page 16: Program H: Setting The Pabx Prefix And Suffix

    Ä wait for the 3-beep confirmation, then the 2-beep prompt for the next instruction DialMate is now set for PABX conference using 1 outside line. This is the default condition. Program H: Setting the PABX Prefix and Suffix (Skip if not installing in a PABX) Three-way conference calling and Centrex services provided by telephone companies require only two flash hooks to connect the calls.

  • Page 17: Clearing The Pabx Prefix And Suffix

    Ä after the second flash hook, DialMate will dial the PABX Suffix (“0”) to flash the outside line again and conference the calls Make sure the PABX Prefix and Suffix are both clear if not installing inside a PABX. Clearing the PABX Prefix and Suffix...

  • Page 18: Setup For Normal Use

    Connect the supplied dual jack adapter into the wall jack (see Fig. 2). Connect DialMate’s “Line In” cord and the telephone cord into the dual jack adapter. Keep DialMate’s AC-DC adapter plugged in. If you want to connect a telephone to the same line, plug the phone cord from the telephone set into the vacant port on the dual jack adapter.

  • Page 19: Remote Programming

    WHEN THE USER IS NOT AT THE CALLBACK NUMBER STEPS USER DIALMATE 8519566 Ä call DialMate (dial the number on which it is installed, for example “851-9566”) Ä wait for 3 rings then hang up 8519566 Ä after 7 seconds but less than 2 minutes, call DialMate again Ä...
  • Page 20 − Make sure program instructions are entered within three seconds after the two-beep prompt. Otherwise DialMate will time out and hang up. − Should you want DialMate to do an immediate callback after re- programming it to where you are, press the “...

  • Page 21: Operation

    . This is also very useful for cellular phones with free air time on incoming calls. If DialMate detects one or two rings (and only one or two) on the phone line, it will call the programmed callback number(s).

  • Page 22: Callback - Voice

    As long as no PIN is detected during the first attempt, DialMate will automatically dial the second number. The two numbers can also be the same making DialMate re-dial in case the first attempt gets a busy signal.
  • Page 23 − If a mistake is made during dialing but before the flash hook, dial “ ” immediately, wait for 2 beeps and then re-dial the correct number. − If you want DialMate to dial a “#” after dialing the phone number (for faster connection on some carriers), hit “ ” quickly two times.

  • Page 24: Callback - Cellular Phones

    DialMate to give a two-beep warning. Dial any digit to reset the two-minute silence timer, otherwise DialMate will disconnect in ten seconds. − DialMate also monitors the activity of the call. It can detect busy signal, ring back, conversation, and both parties hanging up. All of which will cause it to disconnect after a pre-set time.

  • Page 25: Callback - Modem Operation

    Callback - Modem Operation It is recommended that the voice message recorded in DialMate be erased before starting modem operation since the voice playback might interfere with the reception of the PIN code dialed by the modem.

  • Page 26: Call Forward/Transfer

    The modem must also be set at the “tone” setting. DialMate will not recognize “pulse” dialing. Lastly, the modem should be set to manual answer (or set the number of rings before answer to three or more), not on auto. This will prevent the modem from answering immediately during callback.

  • Page 27: Two Number Call Forward

    Ä call forward number is busy or detects busy or 6 rings is not answered after 6 rings Ä DialMate will forward the call flash hooks, plays recorded to the 2 call forward number, message, flash hooks, dials the 2...

  • Page 28: Call Transfer

    Implementing a Mini Auto-Attendant or Call Screen DialMate can also skip the first number and forward/transfer the call to the second call forward/call transfer number immediately if a caller dials “ ” during the voice playback portion.

  • Page 29: Call Bridge

    (from DialMate to the called number) will be charged to DialMate’s location. For instance, call bridge allows you to make a local call to DialMate (from a pay phone or office phone) and then use your home line to make long distance calls.
  • Page 30 When call forward/transfer is enabled, you can enter the call bridge mode by keying in your PIN during the voice playback after DialMate answers the call. This eliminates the need to make two calls as is necessary for normal call bridge. Make sure call forward/transfer is enabled.

  • Page 31: Troubleshooting

    Callback number has not been programmed or has been programmed incorrectly. See “PROGRAMMING INSTRUCTIONS”. There is a power failure at DialMate’s location. Wait until power is restored. More than two rings have occurred before hanging up. Wait for five minutes, and then re-dial.

  • Page 32: Dialmate Disconnects Upon Entering The Security Code/Pin

    Make sure the other party is on the same speed. The On-Site Telephone Used to Program DialMate Does Not Have a Dial Tone and Does Not Receive Phone Calls Check that your equipment is connected in accordance with instructions in the “SETUP FOR NORMAL USE”...

  • Page 33: Warranty

    IX. WARRANTY This warranty applies only to products purchased and used in the United States. WHAT IS COVERED Any defect in materials or workmanship. What We Will Do If your product is defective and returned within 30 days of the date it is purchased, we will replace it at no charge to you.

  • Page 34: What This Warranty Does Not Cover

    DialMate is an FCC approved product that has a U.S. patent. Copyright © 1997 - 2004 TelecomSwitches.com. All rights reserved. 719 Lakemont Place, Suite 2, San Ramon, CA 94582 USA Tel.

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