LG F4Y5 LA1 Series Owner's Manual page 48

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TROUBLESHOOTING
48
Symptoms
Your home appliance
and smartphone are
not connected to the
Wi-Fi network.
Customer Care and Service
Contact an LG Electronics customer information centre.
• To find an LG Electronics authorised service personnel, visit our website at www.lg.com and follow the
instructions found there.
• Self-repair is not recommended as it could further damage the device and void the guarantee.
• Spare parts referenced in Regulation 2019/2023 are available for a minimum duration of 10 years.
Possible Cause & Solution
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters).
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your internet service provider or the router
manufacturer.
The distance between the appliance and the router is too far.
• If the distance between the appliance and the router is too far, the signal
may be weak and the connection may not be configured correctly. Move
the location of the router so that it is closer to the appliance.