Troubleshooting - INFOSEC Hero Pro Dual Plug 700 VA User Manual

To reduce the risk of injury, only use qualified batteries from qualified distributors or
manufacturers. Any unqualified batteries may cause damage and injury. Do NOT use old or
overdue batteries. Please check the battery type and date code before installation to avoid
damage and injury.
WARNING!
Batteries should always be replaced by qualified technicians. Batteries have a very high
short circuit current: connection errors could cause electric arcs resulting in
serious burns.
6 . T R O U B L E S H O O T I N G
Should the UPS fail to function correctly we recommend you perform the following tests
before calling the Hot Line.
PROBLEM
LCD screen is off on
front panel.
Alarm continuously
sounds when the
mains is normal.
In the event of power
failure, backup time is
shortened.
Low battery icon is
displayed
Mains normal but the
unit is on battery mode
INFOSEC UPS SYSTEM – 15 rue du Moulin – 44880 SAUTRON - FRANCE - www.infosec-ups.com
8
Hot Line – Tel + 33 (0)2 40 76 15 82 - Fax + 33 (0)2 40 94 29 51 - hotline@infosec.fr – 04 19 AA 59 203 10
POSSIBLE CAUSE
Low battery.
UPS is not turned on.
AC input is not connected
The UPS is overload.
Fan is locked or not working
UPS overload.
Battery voltage is too low.
Batteries are not fully
charged
Battery defect due to high
temperature operating
environment, or improper
use of battery.
Low battery
Loose power cord.
SOLUTIONS
Charge battery for 6 hours.
Press the power switch again to turn
on the UPS.
Check if the AC input powercord is
connected to the mains
Remove some loads first. Before
reconnecting the equipment, check that
the load matches the UPS capacity
indicated in the specs.
Check the fans and contact the after-
sales service
Remove some non-critical load.
Charge battery up to 16 hours.
Charge battery for 6 hours.
Replace with the same type of battery.
Charge battery for 6 hours.
Connect the power cord properly.