Appendix; Reminder Information - LG THDV11ST Series Owner's Manual

APPENDIX

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APPENDIX

Reminder Information

Warranty and Service Information
Warranty
The Washing Machine (hereinafter referred as product) comes with 2 year warranty on all parts (except
Plastic parts, Consumables, Loose Plastic Parts, Filters, Inlet/outlet hose and top cover) and thereafter a 8
years additional warranty only on the inverter motor from the date of purchases on producing the tax paid
invoice of the product provided always that the warranty card bears the rubber stamp, date and signature
of our authorized dealer.
8 YEAR ADDITIONAL WARRANTY ON THE INVERTER MOTOR
The 8 Year warranty on the Inverter Motor will continue even after the expiry of the 2 year period from the
date of purchase. This warranty covers Motor. During the additional warranty period, it does not cover
parts such as PCB Controller Assembly, Clutch assembly, Inlet Valve, Drain Motor etc. The standard visiting
charges will be applicable within municipal limit of the town where LG Electronics India Pvt. Ltd. (LGEIL) has
its Authorized Service Centre, Service Outside municipal limit will attract to and fro travelling, other
incidental expense in addition to standard visiting charges, as per the prevailing from time to time. During
the additional warranty period only the parts replaced or repaired shall be free of costs, but service
charges shall always be payable by the customer.
TERMS & CONDITIONS
1. The warranty is confined to the first purchaser of the Washing Machine only & is non-transferable.
2. Repairs & replacements will be carried out through the Authorized Service Centres of LG Electronics
India Pvt Ltd. (hereinafter referred as LG or LGEIL). The customer may place their service call through the
LG customer care or through the dealer from whom the product has been purchased. In case the customer
shifts the place of residence during the warranty period, it is advised to contact our helpline.
3. Repairs under warranty shall be carried out by an authorized service personnel only. The details of
centralized help lines are attached.
4. For units installed beyond municipal limits of the jurisdiction of the company's Authorized Service
Centre, it is the responsibility of the purchaser to contact the nearest authorized service centre and bring
the unit to the authorized service at its own cost and risk. All expense incurred in collecting the units or
parts thereof from the company's authorized service centre, as well as expenses incurred with deputing of
service personnel/technician toward conveyance and other incidentals etc. will be borne by the customer.
Local charges for transportation and handling charges may vary from location to location. Customers are
advised to verify before. In case the customer desires to bring the unit on its own to the Authorized Service
Centre, the same shall be at its own risks & consequences.
5. The concerned authorized service centre will advise the customer whether to effect the repairs at site or
at the authorized service centre.
6. Call registered with the centralized helpline/Authorized service center, wherein only cleaning of the unit/
parts in the unit due to dust accumulation on portions of the unit, general explanations/returning, are not
to be considered as defects.
7. In case of repairs or replacement of any part/s of the unit, this warranty will thereafter continue and
remain in force only for the unexpired period of the warranty. LGEIL may use parts that are new or
refurbished and equivalent to new in performance and reliability. Replacement of parts would be purely at
the discretion of LGEIL alone. In case the replacement of the entire unit is being made, (subject to the sole
discretion of LGEIL), the same model shall be replaced and in the event such model has been discontinued,
it shall be replaced with the model price equivalent at the time of purchase.