Whirlpool 4KWTW5600JW Use And Care Manual page 16

TROUBLESHOOTING
First try the solutions suggested here to possibly avoid the cost of a service call.
If you experience
Washer Not Performing As Expected (cont.)
Washer not draining/
spinning, loads are
still wet, or spin light
remains on (indicating
that the washer was
unable to pump out
water within 10 minutes)
(cont.)
Dry spots on load
after cycle
Incorrect or wrong
wash or rinse
temperatures
Load not rinsed
Sand, pet hair, lint,
etc. on load after
washing
Load is tangling
16
Possible causes
Check plumbing for correct drain
hose installation. Drain hose extends
into standpipe further than
114 mm (4.5").
Too much detergent causing suds to
slow or stop draining and spinning.
High speed spins extract more
moisture than your previous washer.
Added extra garments to the load
after the sensing/fill phase.
Check for proper water supply.
Energy saving controlled
wash temperatures.
Check for proper water supply.
Not using HE detergent or using too
much HE detergent.
Washer not loaded as recommended. The washer is less efficient at rinsing when load is tightly packed.
Heavy sand, pet hair, lint, and
detergent or bleach residues may
require additional rinsing.
Washer not loaded as recommended. See "Using Your Washer" section.
Check drain hose for proper installation. Use drain hose form
and securely attach to drain pipe or tub. Do not tape over drain
opening. Lower drain hose if the end is higher than 2.4 m (96")
above the floor. Remove any clogs from drain hose.
Always measure and follow detergent directions for your load.
To remove extra suds, select Rinse & Spin. Do not add
detergent.
The high spin speeds combined with air flow during the final spin
can cause items near the top of the load to develop dry spots
during the final spin. This is normal.
Add only one or two additional garments after washer has
started.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet,
and have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
This washer uses cooler wash and rinse water temperatures
than traditional top-load washers. This includes cooler hot and
warm washes.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
The suds from too much detergent can keep washer from
operating correctly. Always measure detergent and follow
detergent directions based on load size and soil level.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only one or two additional garments after washer has
started.
Use Bulky Items cycle for higher water fill, or set Water Level
knob to Deep Water Wash setting. See "Cycle Guide" to match
your load with the best cycle.
Add 2 Rinses to the selected cycle and/or use PowerWash cycle
or Deep Water Wash option.
Select a cycle with a slower wash action and spin speed;
however, items will be wetter than those using a higher speed
spin. Use Bulky Items cycle for higher water fill, or set Water
Level knob to Deep Water Wash setting. See the "Cycle Guide"
to match your load with the best cycle.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Solution