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Custom Audio Electronics DTK 53 User Manual

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Summary of Contents for Custom Audio Electronics DTK 53

  • Page 2 Thank you for having chosen this Custom Engineering product. We guarantee that it has been manufactured according to the most recent EC regulations and conforms to all safety and emission standards. Please check that the shipment you received contains all the following materials: Printer Instruction Manual (this one) Label cards for keyboard...

  • Page 3: Table Of Contents

    INTRODUCTION................................6 COMMANDS AND INSTRUCTIONS ........................7 ................................7 EYBOARD ..........................8 ECHNICAL HARACTERISTICS 2.2.1 Safety Standards............................... 8 2.2.2 Keyboard ................................9 2.2.3 Display ................................10 2.2.4 Printer ................................10 TERMINAL FUNCTION............................12 ..............................12 UNCTION 3.1.1 Department or PLU sales..........................12 3.1.2 Voids and Corrections............................
  • Page 4 6.1.5 Manual insertion of code + message insertion ....................36 6.1.6 Automatic insertion of code..........................36 6.1.7 Duplicate receipts ............................37 6.1.8 Credit recovery............................... 37 6.1.9 Pre-receipt printout (option with Slip Printer connected) ................38 6.1.10 Printing of the articles included before closing (option with Slip Printer connected) ........38 6.1.11 Receipt recall (option with Slip Printer connected) ..................
  • Page 5 → 12.2 CONNECTION DTK53 K DPT282RF R ........ 66 EYBOARD USTOM ECEIPT NVOICES RINTER 12.3 CD5220 S ..............66 ONNECTION USTOMER ISPLAY RINTER 12.4 DPT 282RF.................. 67 ONNECTION USTOMER ISPLAY USE DTK53 TICKETS EMITTER VERSION (STUB)..................68 APPENDIX B 64-KEY SUPPLEMENTARY KEYBOARD AND OTHER SUPPLEMENTARY KEYBOARD LAYOUTS ..............................

  • Page 6: Introduction

    1. INTRODUCTION The DTK53 Desk Terminal Keyboard for receipted fiscal receipts/invoices is fast and easy to operate and offers high-performance, multi-function solutions for all your business applications. The terminal is equipped with a liquid crystal screen that can display up to two lines of 16 characters each.

  • Page 7: Commands And Instructions

    2. COMMANDS AND INSTRUCTIONS This terminal is completely autonomous; it has its own 53-key keyboard and a screen which displays in a clear, legible manner all commands and functions programmed into the machine. Keyboard Client Functions Code READY 24-04-98 15:30 User Corp.

  • Page 8: Technical Characteristics

    Technical Characteristics Voltage 100 – 240 Vac Operating temperature 0C° - 40C° • Operating temperature Environmentals conditions: 0 °C – 45 °C • Storage temperature -20 60 °C humidity 10%-90% no condensing • Relative humidity 35%-85% no condensing Relative humidity 80% without condensation Receipt/invoice form 60 mm wide...

  • Page 9: Keyboard

    2.2.2 Keyboard Figure 1-1 illustrates the basic version of the OTHER Transaction close for different terminal keyboard. PAYMENT. types of payment The function of each key is described below: Preceded by a number, it Displays current transaction FUNCTIONS allows those functions for which TOTAL subtotal there is no assigned key to be...

  • Page 10: Display

    DOUBLE-WIDTH CHARACTERS Double-width characters may be entered using DEPARTMENT the following key : programming Cash before each character in the Enter CORRECT description. D.L. DEPT. 1 CODE : When double-width characters are entered, the display will appear as follows: description 1: The first departement is suggested, you can >B>a>r confirm or change that, then press the button...
  • Page 11 ! Paper End Replace the paper as described in chapter 4, ( The terminal is equipped with a sensor that section 4.1.1 LOADING PAPER), and once suspends operation when there is no paper the new receipt/ invoice has been positioned, and the following message will appear on the press : display:...

  • Page 12: Terminal Function

    3. TERMINAL FUNCTION For the departments, the description that Main Function appears on the receipt does not normally refer to the specific product, but rather to its category (for example, FIRST COURSES rather than 3.1.1 Department or PLU sales XXX LASAGNE). Sales are registered according to one of the To summarize, there are: following categories:...

  • Page 13: Discounts And Surcharges

    3.1.3 Discounts and surcharges 3.1.5 Payment method Permissible operations include: The terminal includes on its keyboard assigned keys and sequences to cover all traditional • percent discounts on single transactions forms of payment: • percent discounts on the subtotal • CASH •...

  • Page 14: Corporate Or Meal Voucher

    The terminal also has a CREDIT RECOVERY function which, after the customer has made a 3.1.8 Indirect receipts total or partial payment, allows this payment to Direct payments (such as imprest fund) can be registered and the customer account be made without issuing a document (if an updated, even if effected outside a normal sales auxiliary printer is connected, the pre-receipt transaction.

  • Page 15: Customization

    3.1.12 Special Function 3.1.10 Customization This terminal offers a wide range of additional Any customization of the terminal to meet functions, including: • Subtotal display on the terminal at any specific client requirements is usually carried out by the client service technician. time during the transaction •...

  • Page 16: Main Features

    3.1.13 Main features • # Departments • # PLUs • 10 digit Totalizers • 5 digit Counters • Users • Meal voucher Company 3000 • Clients • Enterable and preset % discounts on departments, PLUs and subtotal • Correction and voiding •...
  • Page 17 " RECEIPT LAYOUT Receipt Heading (15 lines of 32 characters esch or 582 dot/line as graphic) Mark alignment Transaction data Invoice also inlcude VAT statement Client heading Company name (optional) Address (optional) VAT# (required for tax-deductible documents) Including text AB 124 FG Document type and number DTK53...

  • Page 18: Using The Terminal

    4. USING THE TERMINAL Preparing the terminal 3. Insert the end of the roll into the opening of the printing mechanism and wait for the roll Before using the terminal for the first time, it is a to load: good idea to carry out a few preliminary operations, some of which will already have been performed by the service technician (heading and department programming, etc.),...

  • Page 19: Inserting The Receipt Roll (With Alignment Mark)

    Lower the head lever; 4.1.2 Inserting the receipt roll (with alignment mark) Loading the service roll into the terminal permits the printing of utilities without ruining receipt or invoice stock. Follow the instructions given below to load paper into either of the two models, with or Head lever in without cutter: lowered position...

  • Page 20: Functions Menu

    FUNCTIONS MENU To exit the FUNCTIONS MENU and return the terminal to READY status, press: All terminal functions may be accessed through the FUNCTIONS MENU using the FUNCTIONS Client Code FUNCTIONS 4.2.1 How to print out a fiscal The first of the available functions will appear receipt or invoice on the display: The default setting of the terminal is...

  • Page 21: Sales By Department Or Plu

    SALES BY DEPARTMENT OR 4.3.1 Department sales with different description and price Sales are printed out according to one of the This function permits the printing of a description following categories: different from the original department and storing of the previously-programmed amount as •...

  • Page 22: Inserting A Client Fiscal Code

    • Continue to ring up the items, or close the 4.3.2 Inserting a client fiscal code transaction This function is used to insert the Fiscal 4.3.3 Free message insertion Code/VAT number client receipt/invoice as it is being issued. With this Always with the key used to put the fiscal code, number, the receipt/invoice can be used for tax it's possible (eliminating the check in option's...
  • Page 23 1. DEPARTMENT sale, e.g., Wash and set Lit.8.000 under dept. 1 2. 2-item sale under PLU 37 with price I.D. (in this example, “ FACE CREAM XXX“ ) PRICE CASH Each sales item is displayed and printed. WASH & SET 8000 FACE CREAM XXX 15650...

  • Page 24: Single Entry

    4.3.6 Automatic transaction 4.3.5 Single entry opening For any department or PLU it is possible to select an option through which if the sale made To expedite and simplify the work of the user as on that PLU or department is the first item to be much as possible, the terminal, through a rung up, the transaction will be closed specific option, automatically opens a single...

  • Page 25: Corrections

    4.3.7 Corrections DISCOUNTS AND SURCHARGES • Using the terminal, it is possible to: To correct the erroneously-entered order of “2 COFFEE” (last item entered) with “ 2 TEA” • for single transaction items (or articles sold by department or PLU); COFFEE •...

  • Page 26: Percent Discounts

    4. application of a 10% discount: 4.4.1 PERCENT DISCOUNTS close by pressing a payment key, for example: A percent discount may be applied on a single item immediately after it has been entered or CASH after a SUBTOTAL. RISTORANTE ‘ IL SOLE ‘ The example which follows illustrates the keying of a complete sale that includes a VIA DEL LIDO 144...

  • Page 27: Percent Surcharge

    4.4.2 Percent surcharge This function will apply a percent surcharge on a transaction subtotal, as illustrated in the example below: 1. 2 ice cream items entered under PLU 8 (“ SOFT-SERVE” in the example) 2. 2 drinks at £. 3000 on DIRECT DEPT. 6 DEPT.6 3.

  • Page 28: Payment

    5. PAYMENT Each sales transaction is closed by a payment, 2. For cash payments, press: i.e., using the appropriate keyboard sequence to register each sale according to its form of CASH payment: • cash (assigned key) • Other payment type (sequence) RISTORANTE ‘...

  • Page 29: Checks

    MIXED PAYMENT It is also possible to accept a check made out to a sum greater than that of the transaction and it's not compulsory (it permits to give change if there are sufficient funds in the SUBTOTAL display SUBTOTAL before to cash drawer.

  • Page 30: Credit

    Display Key sequence: 1. Enter the sale items under a department or CREDIT CARD PLU and press: 13000 (not mandatory, used to display SUBTOTAL Confirm with CASH key or correct with C key. the transaction subtotal) 5.1.4 Credit 2. The amount due will be displayed (ex., Lit. A transaction may also be closed by crediting the 514.000);...
  • Page 31 Display CREDIT 541000 With Client code ROSSI 541000 Display of account balance ROSSI BALANCE 1530000 If the deferred invoicing option was previously enabled (OPTIONS menu), each receipt issued is stored for future invoicing. DTK53...

  • Page 32: Corporate Rates/Voucher

    5.1.5 Corporate rates/Voucher In any case of mixed payment: When the Credit key is used together with the SBTL (not mandatory, used to display corporate rate code, payment can be made the transaction subtotal) using the Voucher or Corporate rate option. 1.

  • Page 33: Client Deferred Invoicing

    5.1.6 Client deferred invoicing END DATE To print out a deferred invoice, from the FUNCTION MENU select: DATE [ggmmaa] FUNCTION MENÙ DEF. INVOICE • Press end date of the receipt that should be invoiced example 15-04-99: by pressing : CLIENT CODE On display On the display will appear:...

  • Page 34: Meal Voucher Deferred Invoicing

    RISTORANTE ‘ IL SOLE ‘ 5.1.7 Meal voucher deferred VIA DEL LIDO 144 invoicing MARINA DI PONENTE P.IVA 12345678901 To execute the ticket deferred invoicing, select 24-08-97 12 :40 from menu: INVOICE. #.4 FUNCTION MENÙ TICKET DAY 10.000 10.000 TICKET INVOICE 1 TOTAL 10.000 with the keys:...

  • Page 35: Additional Functions

    6. ADDITIONAL FUNCTIONS ! ! ! ! SPECIAL FUNCTIONS 6.1.2 User identification When the terminal is switched on and before Includes those functions which can be performed transactions commence, it is possible to assign during sales activity (as well as when the a user identification code to which all sales machine is not being utilized): •...

  • Page 36: Plu Price Confirmation

    6.1.3 PLU price confirmation 6.1.6 Automatic insertion of code • This function, which can only be accessed Sample: to print client code #3 during a transaction, will display the PLU price CLIENT • To find out the price currently stored under CODE PLU #1, press: •...

  • Page 37: Duplicate Receipts

    6.1.7 Duplicate receipts confirm using : If enabled, this function, once a transaction is or cancel using: CASH closed, allows the last-issued receipt to be re- printed (when necessary). To obtain a duplicate document, press the CASH key. NOTE The display will read Be careful when printing a receipt or invoice.

  • Page 38: Pre-Receipt Printout (Option With Slip Printer Connected)

    6.1.9 Pre-receipt printout (option with Slip Printer connected) When a Slip Printer is connected, a pre-receipt printout to present at table can be printed out. This function is performed automatically if a non-fiscal receipt has been set as the default document;...

  • Page 39: Write-Off Of A Receipt Erroneously Debted To A Client

    Push the key 6.1.12 Write-off of a receipt erroneously USER debted to a client. CODE This function allows to cancel a receipt erroneously stored to a client for a deferred Until to display invoice. If this operation is made on the issue’s day there is the elimination of the relative PROGRAMMING totalizers, too;...

  • Page 40: Reports

    7. REPORTS This terminal is equipped to print out a range of To print out reports, in the FUNCTIONS MENU go transaction summary reports, each with its own specific business/ account management application. FUNCTIONS MENÙ READ ONLY These reports can be generated in two ways: •...

  • Page 41: Report's List

    CASH, 7.3.1 Report’s List Report type Read only Zero reset Sequence FUNCT . FUNCT. Daily statement FUNCT. FUNCT. CASH, Departments FUNCT. FUNCT. CASH, FUNCT FUNCT Selective PLU FUNCT FUNCT CASH, Users FUNCT FUNCT CASH, Corporate rate FUNCT FUNCT CASH, Clients FUNCT FUNCT FUNZI...

  • Page 42: Daily Statement

    7.3.2 Daily statement 11 - 04 - 97 12 :45 DAILY STATEMENT This report supplies a daily cash flow report with the following information: ZERO RESET • Cumulative gross total ======================================== • Daily gross total (by client and amount) CUMULATIVE GROSS 1.000.000 •...

  • Page 43: Departments

    11 - 04 - 97 12 :45 7.3.3 Departments DEPARTMENT STATEMENT ZERO RESET Provides information on the activity of each ======================================== department. DEPARTMENT 1 The information supplied includes: STARTERS • number of clients CLIENTS • number of services (or items) SALES •...

  • Page 44: Plu

    ========================================= DEPARTMENT 4 7.3.4 ---------------------------------------------------------------------- PLU xx Provides detailed information on each PLU. PLU 21 printout groups PLUs SALES department. 500.000 PLU xx To access the read only function, proceed as PLU 22 follows: SALES Sequence : 825.000 FUNCTION ========================================= DEPARTMENT 12 ---------------------------------------------------------------------- CASH...

  • Page 45: Selective Plu

    -------------------------------------------------------------------- PLU xx 7.3.5 Selective PLU PLU 5 SALES Allows for the reading of PLUs selected from 500.000 PLU xx To access read only function, proceed as PLU 6 follows: SALES FUNCTION 825.000 ======================================== DEPARTMENT 8 CASH -------------------------------------------------------------------- PLU xx PLU 7 SALES FUNCTION MENÙ...

  • Page 46: Users

    11 - 04 - 97 12 :45 7.3.6 Users USER STATEMENT ZERO RESET Provides data for all users, including the following ========================================== information broken down by user: USER 1 MARK • No. of clients served CLIENTS • Total gross sales 33.500 •...

  • Page 47: Corporate Rate Statement

    11 - 04 - 97 12 :45 7.3.7 Corporate rate statement CORPORATE RATE STATEMENT ZERO RESET Prints out all corporate rate transactions with ========================================= their respective totalizers. ACCOUNT 1 DAY TICKET To access the read only function, proceed as follows: TOTAL 96.000 PRICE...

  • Page 48: Client Printout

    7.3.9 Program printout 7.3.8 Client printout Prints the terminal program parameters Provides the payments/receipts balance for currently in effect. all active client accounts and includes the FUNCTION following information: • Client name CASH • Total purchases made • Total payments made •...
  • Page 49 ================================= FIRST COURSE HEADING DESCR. TEXT MODE PRICE 1 5.500 RISTORANTE IL SOLE PRICE 2 8.000 Via del Lido, 144 A – DEPT. MARINA DI PONENTE MAX. PRICE 100.000 Tel. 0354/345678 VAT CODE #1 Fax 0354/345678 VAT CODE #2 VAT # 12345678901 SINGLE ENTRY Closed Mondays -----------------------------------------------------------...
  • Page 50 VAT #3 VAT 12% 12.0 ----------------------------------------------------------- VAT #4 VAT 20% 20.0 ----------------------------------------------------------- VAT #5 VAT 38% 38.0 ================================= DATA 27 – 10 - 97 ================================= TIME 14:20 PAYMENT CASH CREDIT CHECK REST. VOUCHER CREDIT CARD ================================= CORPORATE RATE ACCOUNTS ================================= CORPORATE RATE # 1 TICKET DAY 8000 PRICE...

  • Page 51: List Of The Companies

    11 – 04 – 97 12:45 7.3.10 List of the companies STATEMENT SOCIETY ZERO RESET Allow to have the status of the stored ===================================== SOCIETY #1 agreement of all companies, with the TICKET DAY following data: TICKET DAY 25000 TOTAL 50000 •...

  • Page 52: Customization

    8. CUSTOMIZATION • The terminal is prepared for operation by the Users max I.D. • Customer Service technician at the time of gross amounts • name of company with installation. Corporate The main custom operations carried out by the rate accts. account •...

  • Page 53: Access Sequence

    8.1.1 Access sequence NOME REPARTO 1 To access the various customizing options, call up the PROGRAMMING function under the • Using the keyboard (which automatically FUNCTIONS MENU as follows: changes to ALPHANU-MERIC mode), enter FUNCTION description department, example, VEGETABLE. DEPT.5 VOID DEPT.17 DEPT.4...

  • Page 54: Changing Department Prices

    DEPARTMENT PRICE 1 • this option is activated or disactivated by pressing • Assign the first price for the department and CASH press: CASH VAT CODE 2 DEPARTEMENT PRICE 2 • this option can also be modified and the changes confirmed by pressing: •...

  • Page 55: Changing Plu Prices

    • use the alphanumeric keyboard to enter the Enter the new price and press: description and confirm: CASH CASH 8.1.6 Client Archive PRICE 1500 program this archive, enter PROGRAMMING option under • FUNCTIONS MENU, using following the price may be assigned to the PLU, even sequence: if negative (if preceded by a minus sign) –...

  • Page 56: User Archive

    Two lines of 24 characters each (total 24 • enter the VAT or fiscal code number characters) are available for each of these 30 • account names. To confirm, press : CASH For direct programming access, use the following sequence: FUNCTION DEF.

  • Page 57: Vat Rate Archive

    % VAT RATE 1 ITEM DISCOUNT 9.00 • When CASH is pressed, the following will press CASH to confirm, or enter the new appear on the display: rate and press CASH ITEM DISCOUNT DESCRIPTION 8.1.11 Date change Insert the new description or confirm by To change the date, press: pressing: CASH...

  • Page 58: Changin Password

    • Press: 8.1.13 Changin password CASH The last option allows the password to be changed (not mandatory). To access this function, press: • the display will read: FUNCTION PROGRAMMING MESSAGES CASH • The first message will appear on the display; confirm by pressing CASH or Display scroll through using SUBTOTAL.

  • Page 59: Options Archive

    MARKER top of the document to the 3. Make us of alphabetical's keys for the DISTANCE black alignment marker, in insertion and confirm with "CASH" Confirm by pressing CASH ROUNDING OFF Defines the rounding off LOCATION FACTOR factor of the sum to 1, 5, 10, 50 or 100 lire, based on a percentage calculation.

  • Page 60: Euro Archive

    COPIES printing one copy (non-fiscal 8.1.16 EURO Archive receipt) or two copies (receipt or invoice) Use the following sequence to directly access Confirm by pressing CASH the OPTIONS function: AUTOMATIC Used to activate/ disactivate ALIGNMENT alignment marker search FUNCTION Confirm by pressing CASH DEFERRED Enables issuing of deferred INVOICE ENABLE...
  • Page 61 Use the drawing as a reference for the various lengths of items on the receipt. Measurements are given in millimeters (mm) Heading length Entry length Marker length Client length Receipt length DTK53...

  • Page 62: Error List

    9. ERROR LIST On the terminal display will appear ERROR followed by a code number and description: Display example: ERROR 01 DATA ERROR Error 12 Print head open Display Code Description print head error Error 01 Data error Incorrect data entry Error 13 Connection error...

  • Page 63: 10. Connections

    Connecting the DTK53 As has been mentioned, the terminal controls Keyboard / Epson TM-U295 Slip- a till which is connected using a 6-way, Printer telephone-type UK connector plug. DTK 53 TMP 295 Till connector 25 pin female 25 pin male Pin 2...

  • Page 64: Using The Dtk53 With Remote Printers

    11. USING THE DTK53 WITH REMOTE ♦ Options menù: PRINTERS 1. Addition in serial 2 selection 11.1 TMP-U295 Slip Printer EXTERNAL PRINTER 2. Addition on default document menu pre-receipt The DTK53 desk terminal keyboard permits 3. Addition for Slip heading length the (optional) use of an EPSON TMP-U295S (mm) Slip Printer to print Receipts and Fiscal...

  • Page 65: Custom Dpt282Rf Printer

    FUNCTION, confirm or change the sequential 11.6 Receipt or invoice by recalling a number of the document, then press the payment key. pre-receipt If paper was positioned in the Slip Printer, this If Function “ 0” was used to print a non-fiscal will be printed according to the pre-set heading receipt, or if the latter is the pre-set default margin.

  • Page 66: Connection Cable Dtk53 Tmp 295 Epson Or Customer Display

    ♦ Credit ♦ Client credit account 12. APPENDIX A CONNECTION CABLE DTK53 → → → → TMP 295 Epson or Customer Display 12.1 DTK 53 TMP 295 or Customer Display 25 pin female 25 pin male Signal Signal DIP SWITCH The EPSON TMP-295S Slip Printer must be set to the XON.XOFF configuration, this means dip-...
  • Page 67 12.4 Connection Pass-Trou Customer Display DPT 282RF Customer Display DPT282RF 9 pin female 9 pin male Signal Signal DTK53...
  • Page 68 13. USE DTK53 TICKETS EMITTER VERSION (STUB) There is a special model of the DTK53 called “STUB” which is particularly suited for use at community events, social clubs, etc. where individual receipts must be issued for the The Stub fulfils this function in that each time a various product distribution...
  • Page 69 14. APPENDIX B 64-KEY SUPPLEMENTARY KEYBOARD AND OTHER SUPPLEMENTARY KEYBOARD LAYOUTS As previously stated, the keyboard may be expanded to allow the PLUs to be placed directly on the keys. There are various configurations utilizing four types of keyboards: 1. Standard + 32 supplementary keys 2.
  • Page 70 15. APPENDIX C TROUBLE-SHOOTING 15.1 Trouble-shooting PERIPHERAL DEVICES Problem Solution 15.1.1 Custom display connected, 1. Check that switches 7 and 8 are ON 2. Check that there is power but not functioning 3. Check that the DTK53 serial 2 setting is on “Customer display”...
  • Page 71 Custom produces products and solutions for the OEM sector, including panel and rack printers, ticket and electronic card emitters. Custom offers a wide array of printers and integrated systems for the POS sector, all products which stand out for their design, performance and user-friendly philosophy. Custom is the national distributor for the OEM division of EPSON®.

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