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10 Warranty
Nova Kool Mfg. Inc. warranties products as follows:
One (1) year parts and labour
From the date the end user purchases the Nova Kool unit or the date of purchase of the boat/RV/caravan
which has a new Nova Kool unit installed in it. Proof of sale/purchase is required.
All parts are supplied by Nova Kool Mfg Inc. or it's agent, by Marine Import Sales Group Pty Ltd T/A Ocean
Solutions International
Authorisation for warranty must be given by Marine Import Sales Group Pty Ltd T/A Ocean Solutions
International for all labour claims.
The Multi-voltage module – This is an option and only 3 months warranty shall be provided for
this type of module.
Second (2
) year 'Parts' Warranty only
nd
Nova Kool will warranty all parts for an additional year after the first (1
the exception of the Multi-voltage module. (As stated above)
Parts are supplied at no charge; freight is an additional charge to customer.
All parts are FOB by Marine Import Sales Group Pty Ltd T/A Ocean Solutions International.
Warranty – 1
st
& 2
nd
year (general information)
All claims must be submitted in writing noting the model and serial number of the unit you are requesting
warranty on, to Nova Kool/Authorised Distributor. (For claims where the Authorised Distributor has not
contacted the service agent to request warranty work to be performed)
For labour claims which are over one (1) year (12 months) from date of sale or on parts claims which are
over two (2) years (24 months) from date of sale, an official proof of sale/purchase/invoice must be supplied
to Marine Import Sales Group Pty Ltd T/A Ocean Solutions International before warranty will be considered.
Claims outside of the warranty period as stipulated above will be assessed on a case by case basis and any
decision will be made at the discretion of by Marine Import Sales Group Pty Ltd T/A Ocean Solutions
International
Service parts carry a one (1) year warranty from the date of sale, with the exception of the Multi-voltage module.
(As stated above) No labour or freight is allowed.
All fridges returning for repair must have a RGA (return goods authorised return) email, which can be requested
by calling by Marine Import Sales Group Pty Ltd T/A Ocean Solutions International.
Warranty - general terms & conditions
1. Warranty is for manufacturing defects only. This does not include poor performance as a result of poor
insulation.
2. All warranty claims must be directed to the original place of purchase. We will not process warranty claims
unless they are through the original reseller.
3. No warranty job is to proceed without an *Authorisation email from Marine Import Sales Group Pty Ltd T/A
Ocean Solutions International. Failure to do so will have the claim rejected, and all payments to the service
provider will be at the fridge owner's expense.
4. Not all warranty claims are warranty, and the decision is up to the manufacturer and/or their agent. The
repairer is not the manufacturers agent, Ocean Solutions International are the Australian agents.
5. If inspection and/or repairs are made and the claim is found to not be a valid warranty claim, the end-user is
liable for all costs incurred and will be invoiced by the repairer.
6. If the unit is found to be functioning within parameters when tested external to the vehicle, but fails to
function properly within the vehicle, this is not a manufacturing fault of the fridge/freezer and therefore not a
valid warranty claim.
7. The repairer has the right to hold the fridge/freezer until payment has been made in the event the repair is
not warranty.
8. All repairs that are started or completed without our authorisation; all repairs are at the cost of the
fridge/freezer owner, and no re-imbursement claims will be honoured by Nova Kool or Ocean Solutions
International.
Note: In this document the references made to 'Authorised Distributor' are to be considered to be the Australian
Distributor of the NOVA KOOL product range; being Marine Import Sales Group, T/A Ocean Solutions
International.
Version 2.6
Page 16 of 20
st
) year parts and labour warranty, with
1st June 2021
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