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en Troubleshooting
Fault
All other error codes.
The appliance is not
working.
The programme does
not start.
The door cannot
be opened.
The water is not drain-
ing.
38
Cause and troubleshooting
Malfunction
Switch the appliance off and then on again.
1.
If the message appears again, disconnect the appli-
2.
ance from the power supply for at least 30 seconds
by pulling out the plug or by switching off the relev-
ant circuit breaker in the fuse box.
a If the fault was a one-off, the message disappears.
If the message appears again, call the after-sales
3.
service. Please specify the exact error message
when calling.
→ "Customer Service", Page 46
The mains plug of the power cord is not plugged in.
Connect the appliance to the power supply.
▶
The circuit breaker in the fuse box has tripped.
Check the circuit breaker in the fuse box.
▶
There has been a power cut.
Check whether the lighting in your room or other
▶
appliances are working.
You have not pressed Start / Pause
Press Start / Pause
▶
Door is not closed.
Close the door.
▶
Childproof lock is activated.
Deactivate childproof lock.
▶
→ "Deactivating the childproof lock", Page 30
Laundry is caught in the door.
Remove any trapped laundry.
▶
The temperature is too high.
Wait until the temperature has dropped.
▶
Cancel the programme.
▶
→ "Cancelling the programme", Page 30
Water level is too high.
Select a suitable programme for draining.
▶
→ "Programmes", Page 23
Power failure.
Open the door using the emergency release.
▶
→ "Emergency release", Page 44
Drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
▶
.
.
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