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STORZ POWER SOL-ARK 12k Installation Manual

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A I
ESS INSTALLATION MANUAL
ATTENTION: This guide is for qualified users only. Strictly follow this user manual and pay close attention to all warnings.
DO NOT operate or install this product before reading this entire INSTALLATION GUIDE .
A I
VERSION 1.1
CONTACT US
Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-833-786-7901
Email . . . . . . . . . . . . . . . . . . . . . . . . . . support@storzpower .com
Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . www .storzpower .com
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  • Page 1 ESS INSTALLATION MANUAL VERSION 1.1 CONTACT US Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-833-786-7901 Email .

  • Page 2: Table Of Contents

    TABLE OF CONTENTS Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Safety Instructions .

  • Page 3: Disclaimer

    Information included in this manual is subject to change without notice. Sol-Ark Power 12K inverter should be installed by qualified persons only. This version is for OUTDOOR MODELS ONLY, previous hardware versions of the Sol-Ark 12K are not compatible with the wire diagrams and instructions contained herein.
  • Page 4 1 . Important Safety Information 1. Before using the Sol-Ark 12K, read all instructions and cautionary markings on the unit, the batteries, and all appropriate sections of this manual. 2. Use of accessories not recommended or sold by the manufacturer may result in a risk of fire, electric shock, or injury to persons.
  • Page 5 DANGER HAZARD OF ELECTRIC SHOCK, EXPLOSION, OR ARC FLASH Apply appropriate personal protective equipment (PPE) and follow safe • electrical work practices. See NFPA 70E or CSA Z462. This equipment must only be installed and serviced by qualified electrical • personnel.
  • Page 6 HAZARD OF ELECTRIC SHOCK, EXPLOSION, OR ARC FLASH Battery Circuit Breakers must be installed according to the specifications and • requirements defined by Sol-Ark/Storz Power. Servicing of batteries must only be performed by qualified personnel • knowledgeable about batteries and the required precautions. Keep unqualified personnel away from batteries.

  • Page 7: Fcc Information To The User

    FCC INFORMATION TO THE USER This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

  • Page 8: Component Guide

    Battery Cable Toroid x2 CAT 5 cable for parallel communications g. Allen Key: for opening the user area of the system h. French Cleat: For wall mounting the Sol-Ark 12K WiFi Plug: For software updates and remote monitoring (use screws to hold in!)

  • Page 9: System Placement

    WARNING If programmed to smart load DO NOT connect generator to Gen port. Failure to follow these instructions can damage the Sol-Ark 12K and will VOID the product warranty . 5 . Decide Critical Backup Circuits a. Subpanels are recommended and are required if you have Arc-Fault/GFI breakers.

  • Page 10: Transfer Switch

    TRANSFER SWITCH 6 . Mount Multi-Circuit Transfer Switch (Not valid for Arc-Fault/GFI breakers) OR Critical Loads Panel STEP 1: Turn off main breaker STEP 2: Connect White/Neutral wire (4 AWG) to Neutral Bar STEP 3: Connect Green/Ground wire (6 AWG) to Ground Bar STEP 4: Remove load wire (12 AWG) from circuit breaker and connect it to the black “A”...

  • Page 11: Mounting

    Find a suitable location for the system(s), keeping in mind the dimensions in Fig. 1 below. b. While the Sol-Ark 12K does not yet have an official NEMA rating for outdoor use, you can install the system outside and the warranty will be honored.
  • Page 12 2. (+3, -4) CT1 & (+5,-6) CT2: Current transformers used for limited to home mode and peak shaving 3. (7, 8) Gen Start Relay: Two wire start for generators, simple open or closed relay 4. (9, 10) Gen On Relay: Not currently used 5.

  • Page 13: Dimensions

    DIMENSIONS Note: 6" minimum clearance (12" if next to another system) TEMPERATURE DERATING DC: 90C-100C Shutdown @ 100C • AC: 75C-82C Shutdown @ 82C •...

  • Page 14: Battery Wiring

    10 . Connect Batteries (Sol-Ark should be POWERED “OFF”) a. Connect the batteries to the Sol-Ark 12K as shown in the diagrams Fig. B below: b. Fig. A: Install included ferrites on the battery input cables (show below). Slide the ferrite over the battery cables so that both cables are within the toroid (as shown in Fig.
  • Page 15 SOLAR PANEL WIRING 11 . Solar Panel Install 1. Sol-Ark 12K has 2 separate pairs of solar panel inputs. (Dual MPPT) 3. Max PV input: 13,000W(+/- 5%) per system (6,500W per MPPT) PV = 500Voc Max 4. Max Isc input per MPPT: 25A (self-limiting to 20A @450Voc/300Vmp or 18A @ 500Voc/400Vmp) Note: Damage will occur if PV Voc >...
  • Page 16 If using Y-Connectors: (Running two strings in parallel, totaling 20A (self-limiting) Note: separate wires can be used per string, and string minimum is usually 5 panels or 175V)

  • Page 17: Backup Gas Generator Setup & Sensor Placement

    If Off-Grid, you may connect the generator output directly to the “Grid” input on the Sol-Ark 12K. The Sol-Ark 12K will perceive the generator as if it were the grid. You will need to select the “GEN connected to Grid input” option in the Sell Control tab of the Grid Setup Menu.
  • Page 18 [Fig F ] c. CanBus & RS485 i. To connect batteries to the Sol-Ark 12K via RJ45, you will need to splice the end that connects to the Sol-Ark 12K. Use the middle two conductors. ii. RS485 is SunSpec draft 4 (will not work with draft 3)

  • Page 19: Testing

    WI-FI Antenna i. Needed for remote monitoring and/or software updates. TESTING 14 . Testing and powering up sol-ark 12k a. Check Voltage of each PV input circuit i. Should be no higher than 500Vdc open circuit temperature corrected. ii. DO NOT connect PV+ OR PV- to GND.
  • Page 20 positive. If you turn on solar panels and turn enable Grid Sell, you should see HM: -watts if you are producing more power than the loads are consuming. And if you turn on limited power to Home mode, then HM: ~0 watts to zero the meter (system matches the loads to within 99%).

  • Page 21: Battery Settings & Wifi Setup

    BATTERY SETTINGS & WIFI SETUP 17 . Remote Monitoring Setup a. Ethernet Dongle i. Open Dongle housing ii. Thread ethernet cable through provided opening and plug into the RJ45 port iii. Reassemble the dongle housing iv. Plug dongle into Sol-Ark and secure with screws v.
  • Page 22 18 . WiFi Setup STEP 1: Download the App APP Store https://apps.apple.com/us/app/pv-pro/id1247121391 Play Store https://play.google.com/store/apps/details?id=com.elinter.app.powerview&hl=en_ US&gl=US iPhone Android STEP 2: Open App iPhone Android...
  • Page 23 STEP 3: Create an Account (Installers please see note below) Click “Create Account” Fill out this form then click “Create Account” NOTE: If you plan to add an install to your installer account for monitoring multiple installs, you must first make a plant in the customer account. Once created the customer can share the plant with the installer via the app(long press the plant name) or webpage (press the “…”...
  • Page 24 1 . Sing In 2 . If you see this pop up, enable location settings on your device...
  • Page 25 STEP 5: Add a Plant 1 . Select the “+” Icon 2 . Scan the QR code on the dongle 3 . New Plant a. Pick a “Plant Name”, input a capacity for your install (PV), and an income ratio (this is how much you save by producing solar power).
  • Page 26 STEP 6: Connect your system to the Internet 1 . Select the “Me” icon 2 . Select “Tools” 3 . Select “Find Device”...
  • Page 27 4 . Once you see this screen go to your devices WiFi setting and connect to the WiFi network that starts with: a. EAP-##### b. Password: “12345678” c. Once connected return to the app 5 . Select “Pls_select”...
  • Page 28 6 . Select the local WiFi network that will be providing the internet connection to the system . Do not select the dongle’s WiFi network . 7 . Once your network is selected, enter the password to that WiFi network here then select “confirm”...
  • Page 29 STEP 7: Start Monitoring 1 . Select your plant 2 . Plant Monitoring Screen a. Graphed data b. System info and programing c. Alarms d. This screen is the real time view...

  • Page 30: Ip Address Setup

    IP ADDRESS SETUP 18 . IP Address Setup Instructions (PC or Smart Phone) PLEASE NOTE: This method only achieves Internet connectivity, for registration and account management please use the app and/or www .mysol-ark .com. 1 . Turn on Wi-Fi 2 . Connect to the Dongle: a.
  • Page 31 3 . Login to Web Portal using any search browser: a. Open Google or Safari > type in the search bar 10.10.10.1 4 . Scroll Down until you see Wi-Fi Connection: a. Once you see the Wi-Fi connection settings, select the Scan button to search local area networks.
  • Page 32 6 . Enter in the Password for your Network and select Ok a. Select Network > Enter in Password > Select Connect 7 . Once Password is Entered, tap the “Save” button underneath the Wi-Fi Information 8 . If Successful you should get a Red and Green light on the Dongle showing that it is connected .

  • Page 33: E.m.p. Suppressor Installation

    E.M.P. SUPPRESSOR INSTALLATION 20 . E .M .P Systems only: Suppressor installation 1. If your system was purchased with Lightning / EMP Hardening, the vast majority of protection is in the Sol-Ark. However, you also have EMP suppressors that get installed on the power cords of appliances that are connected to the transfer switch.

  • Page 34: Rapid Shutdown Diagrams

    RAPID SHUTDOWN DIAGRAMS Emergency Stop Diagram (Only available on select hardware versions & Shown with TIGO TS4)
  • Page 35 Rapid Shutdown Hardware Diagram (Midnight RSD per PV string)
  • Page 36 (placing it outside of the user area is sometimes needed) NOTE: TIGO Optimizers are compatible with the Sol-Ark 12K (Do not use the built in 12V Power supply in the Sol- Ark user area to power the Tigo Optimizer TX transmitter)

  • Page 37: Specifications

    SPECIFICATIONS Solar Input Power 12000W Output Power 9000W Max Allowed PV Power 6500W + 6500W = 13000W Type Lead-Acid or Li-Ion 12000W Nominal DC Input AC Outputs Capacity 50 — 9900Ah Voltage Range 43.0 — 63.0V Max DC Voltage (Voc) 500V @ 18A, 450V @ 20A 185A MPPT Voltage Range...

  • Page 39: Off Grid Tips & Grid Tie/No Batt Tips

    OFF GRID TIPS & GRID TIE/NO BATT TIPS 19 . Off-Grid Install Tips a. Limiter Sensors are not required for completely Off-Grid installs unless using gen peak shaving with a gen connected to grid input breaker. b. The Grid input breaker on the Sol-Ark should be used as the Generator input (4-30kW generators) so that you maintain Smart Load output capability when off-grid.

  • Page 40: Grid Tie/No Battery Install Tips

    Input”. Then go to Grid/Grid input to widen the input frequency range to 55-65Hz to work with any frequency generator. h. If you would like to use a wind turbine in conjunction with Sol-Ark 12K, the turbine must have a 48V charge controller with a dump load as to prevent overcharging of the batteries.

  • Page 41: Powering On The System/Indicator Leds

    LEDS Powering on the system: STEP 1: Turn on the Built-In battery disconnect STEP 2: Make sure that Sol-Ark 12K is properly connected to the batteries, panels, grid, etc. (See system wiring diagram). STEP 3: Turn on grid power breakers.

  • Page 42: Selecting Power Modes/Sensors

    19 . Selecting your Power Mode: Sol-Ark 12K will simultaneously use various power sources available to meet loads demand. The following power modes allow the user to determine the power sources available to Sol-Ark 12K. 1 . Limited load/Self consumption a.
  • Page 43 3 . Grid sell back a. This mode allows sol-ark 12k to sell back any excess power produced by the solar panels to the grid. i . Main menu > system settings > grid setup > limiter > grid sell b.
  • Page 44 20 . Backup Generator Setup: 1 . Portable Generators (typically less than 10kW) a. Connect to the generator output to the generator input breakers in the Sol-Ark 12K user panel. i . Main Menu > System Settings > Battery Setup > Charge > Gen charge (only for Gen breakers) 2 .
  • Page 45 NOTE: If you are on-grid and grid is present, the generator will not provide power during this test. If you are off-grid the generator will charge batteries and provide power to loads during the test. 21 . Sensors: 1 . Limiter Sensors (Current Sensors) a.

  • Page 46: Battery Setting & Limiter Sensor Auto-Setup

    BATTERY SETTING & LIMITER SENSOR AUTO-SETUP 13 . Testing and powering up sol-ark 12k a. Check Voltage of each PV input circuit i. Should be no higher than 500Vdc open circuit temperature corrected. ii. DO NOT connect PV+ OR PV- to GND.
  • Page 47 15 . Programming Battery Settings STEP 1: BMS & Battery Ready for work (A) RED: DC 125A Disconnect (B) PURPLE: State of Charge (SOC) LED Indicators (C) LIGHT BLUE: ADS 6 Dip Switch Pins (D) GREEN: Comm Ports for Battery to Battery (RJ-45) & Battery to Inverter (Custom Cable) (E) ORANGE: RST BMS Reset (F) DARK BLUE:...
  • Page 48 Step 2: Dip Switch Settings for battery to battery and battery to inverter Communication: Assigning a register to each battery is key to the performance and longevity of the Storz Power 5.12kWh battery. Identify the Blue ADS switch section where you will see 6 pins. Pin Position Up = #1 and Pin Position Down = #0 in reference to the list below.
  • Page 49 E.1 After all Dip Switches have been assigned, run a standard RJ-45 Cable from battery to battery. IE: B4 to B3, B3 to B2, B2 to B1. E.2 Home Run CUSTOM Comm Cable from Battery #1 to Inverter.
  • Page 50 QUICK LINK INSTALLATION INSTRUCTIONS Also referenced in the Storz Power Battery Setup Guide provided on the portal reference links *Any systems previous to 1.21.2022 - Require Software Version MCU: Ver6209 / COMM.: 1430 STEP 1 STEP 2 STEP 3 After all Dip Switches have been assigned,...
  • Page 51 E.7 Enable “Activate Battery” E.8 Select Max A Charge and use the up arrows to increase to 185A E.9 Select Max A Discharge and use the up arrows to increase to 185A E.10 Press “OK” to save 185Ah 185Ah 185Ah 185Ah F .
  • Page 52 Install limiter sensors as described on page 44 (shown in all diagrams as well). Battery and grid connections also required before starting auto-setup. b. Navigate to the “Advanced” Tab of the Basic Setup screen (follow the directions below to get there). i.

  • Page 53: Screens

    SCREENS Grid Graphical Hold 3s to Force Smart Load Settings PV Graphical Detailed View Volts View Battery Power Solar Power Charge (negative)/ Production Discharge (positive) Load Power Consumption Grid Power Sell (negative) /Buy (positive) 1 . Detailed Volts View Top row = Total power for column b.
  • Page 54 2 . PV Graphical View Displays power production over time for the PV array b. Use up/down buttons to navigate between days Month view, Year view, and Total view 3 . Grid Graphical View Displays power drawn from and sold to the grid over time b.
  • Page 55 5 . System Alarms Lists all system alarms 6 . Basic Setup Display i. Brightness adjustment ii. Auto dim (must be enabled for LCD screen to be covered by warranty) b. Time i. Set date and time for the system ii.
  • Page 56 Grid Peak Shaving i. Set the threshold that the Sol-Ark will begin contributing Power to keep the power drawn from the grid below the threshold. d. Gen Peak Shaving i. Set the threshold at which the Sol-Ark will contribute to the generator to prevent large loads overloading the generator.
  • Page 57 v. TEMPCO: Temperature coefficient used in conjunction with the batt temp sensor to adjust optimal voltages for lead acid batteries vi. Use Batt V charged: displays battery charge in terms of voltage vii. Use Batt % charged: Battery voltage can be misleading for determining the % Charged.
  • Page 58 iii. A: charge rate from the attached generator in Amps - Note: size this value appropriately for your given generator size Grid Charge i. Start V: voltage at which system will charge the battery bank from the grid. If grid is on, batteries will stay at float voltage.
  • Page 59 Note: If using Gen load for a water heater, it is recommended that only one leg (120V) be connected to the bottom element. This significantly reduces the power consumption of the water heater while retaining core functionality (it will heat water, only slower). Note: Gen Load is limited to 50A at 240V (Do not exceed!) 11 .
  • Page 60 Note: when AC coupling “For Micro Inverter Input must be selected” i. The meaning of Smart Load OFF Batt and Smart Load ON Batt change in this mode - Smart Load OFF Batt: The SOC at which the AC coupled inverter(s) are shut down when in off-grid mode •...
  • Page 61 14 . Sell Control General Standard: uses Protect Parameters in table b. UL 1741 & IEEE1547: Enables sell compliant functionality UL1741SA: Enables wider Freq, Voltage, and Power Factor d. GEN connect to Grid Input: Must be set if Generator is connected to AC Grid breaker 15 .
  • Page 62 iv. Note: If 120/208V, the L1 and L2 are phase specific. So, you may have to swap Grid L1 L2 for 208V applications. v. Note: Inverter power cycle is required each time the input/output voltage is changed Protect Parameters (when i.
  • Page 63 Kauai Grid Compliance Settings HECO Grid Compliance Settings for O’ahu, Maui, Hawai’i HECO Grid Compliance Settings for O’ahu, Maui, Hawai’i 17 . PowFac: Power Factor is programmable from 0.8 – 1.0...
  • Page 64 18 . Sol-Ark 12K Menus...

  • Page 65: Troubleshooting Guide / Error Codes

    24 . Auto Gen-Start not working Check to make sure your generator is compatible with Auto Start b. Make sure that the Auto Gen Start wire is connected properly to the Sol-Ark 12K and the generator 25 . Normal LED isn’t on Sol-Ark 12K is not working properly (Call us) 26 .
  • Page 66 29 . System connects to grid and quickly disconnects With a DMM, verify your Neutral wire is connected (should be 0Vac referenced to GND) b. Check your Freq is set to 60Hz and the 12K see’s 120V on L1 & L2 to N. If overloading: verify 120/240V grid input and load output wires are not swapped.
  • Page 67 Select “General Standard” instead of UL1741. Then widen the voltage range to 53Hz- 65Hz. 41 . Color Touchscreen is Frozen Press and hold the escape button [<] for 7-10 seconds Sol-Ark 12K Error Codes Fault Instruction Common Cause/Remedy DC Inversed Failure If you have parallel systems and turn one system off, you with get this notification.
  • Page 68 AC_MainContactor_Fault Contact Sol-Ark.com Soft_Start_Failed Soft Start of large motor failed AC Overload Fault AC Overload or load shorted. Please reduce heavy loads. AC_NoUtility_Fault Grid connection lost DCLLC_Soft_Over_Cur Software DC overcurrent DCLLC_Over_Current Hardware DC overcurrent Batt_Over_Current Current discharge limit for batteries was exceeded AC_WU_OverVolt_Fault If one system faults in parallel, this normal fault will register on the other units as they disconnect from Grid...

  • Page 69: Common Battery Application Notes

    COMMON BATTERY APPLICATION NOTES 42 . Storz battery settings: Battery Type: LiFePO4 (LFP) b. Rated voltage: 51.2VDC Battery voltage range: 44-56.8VDC d. Rated Capacity: 100Ah Bulk/Absorption (No Float): 55.2-56VDC Low Battery Cut-Off: 44VDC Recommended 46VDC Absorption Time: 60 min Discharge Ambient Temperature: -10 ~ 45 Degrees Celsius Charging Ambient Temperature: 0 ~ 45 Degrees Celsius Temperature Compensation: None Rated Energy: 5.12kWh...
  • Page 70 3. If a problem occurs, the battery pack ALM red light flashes and an alarm is issued. Please check whether the battery is connected correctly or whether there is an over-current; then press the RST reset key to see if the problem is resolved. If the problem continues, please contact the manufacturer and do not open the battery pack box without authorization.
  • Page 71 Status Indicator 46 . RST: Once the systems works abnormally, use the function to rest the system to make the system work smoothly.
  • Page 72 47 . Communication Port: Once the systems works abnormally, use the function to rest the system to make the system work smoothly. 48 . Parallel Connection Port: When multiple batteries are connected in parallel, the RS485 port used as a parallel communication interface and the RS232 port used as an uplink communication interface.
  • Page 73 49 . DIP Switch: ADDR switch The DIP switch position on the left side of the BMS, picture below: The dip switch is used to control BMS address. The dialing control uses binary mode to control the address. In the figure above, 1 represents the lowest digit and 4 represents the highest digit. Each digit dialed above indicates 1 and dialed below indicates 0.

  • Page 74: Wire Gauge Guide

    WIRE GAUGE GUIDE 51 . Wire Gauge Guide (Copper) ALL SENSOR INPUTS 15.875mm 23.813mm (5/8 in) (15/16 in) 0' – 100': 24 AWG • 100' – 400': 23 AWG CAT 6 • Extensions for Limiter Sensors • must be twisted pair. 100 A: 50mA Shielded CAT6 Recommended •...

  • Page 75: Parallel System Application Note / Compatibility Reference

    PARALLEL SYSTEM APPLICATION NOTE / COMPATIBILITY REFERENCE 52 . Communication lines must be connected between parallel units as shown in the wire diagrams section CAT 6 may be used for this purpose (Shielded cable is preferred) 53 . Program all units to “Parallel” in the basic setup screen under the parallel tab Set one system to “Master”...
  • Page 76 57 . Systems = 1 @ 208V Master Ph A Modbus=1: Inv_L2 = Grid_L1 + Inv_L1 = Grid_L2 b. Power to Grid: 4.5KW x 2 Legs 58 . Systems = 2 @ 208V Master Ph A Modbus=1: Inv_L2 = Grid_L1 + Inv_L1 = Grid_L2 b.
  • Page 77 Slave Ph B Master Ph C Slave Ph C Slave Ph A Master Ph B Slave Ph B Slave Ph C Stacking Sol-Ark 12K @ 120V/240V Outputs Continuous On & Parallel 12Ks Pass Through (kW) Peak 5sec (KW) Off Grid (kW)
  • Page 78 Stacking Sol-Ark 12K @ 120V/208V Outputs Continuous On & Parallel 12Ks Pass Through (kW) Peak 5sec (KW) Off Grid (kW) *Two phases only **Three phases but unbalanced (4.8kW, 6.2kW, 4.8kW) 61 . Rapid Shutdown: String Level i. Midnite MNLSOB-R1-600 b. Module Level i.

  • Page 79: Modbus/Rs485 Pin Out And Registers + Torque Values

    Discover AES 42-48-6650 (requires Discover Lynk adapter) Fortress E-flex 5.4kWhr d. Storz Power 5.4kWhr (requires splicing and crimping comms cable) Simpliphi Ampliphi 3.8kWhr Dyness B4850 Pylontech BMS’s NOTE: This list is for reference only and is not exhaustive. MODBUS/RS485 PIN OUT AND REGISTERS...
  • Page 80 If you set Lithium batt = 01, you get a response for batt communication. If you set Lithium batt = 00, the inverter is a slave and external device is the master. Discover Lynk (CANBUS) Sol-Ark 12K Torque Values Application Note Item IN Lbs Load Breaker 26.5 IN Lbs...

  • Page 81: System Wire Diagrams

    SYSTEM WIRE DIAGRAMS Sol-Ark 12K Standard Wire Diagram 120v/240V [DIAGRAM 1]...
  • Page 82 Sol-Ark 12K Load Side AC Coupled Wire Diagram 120v/240V [DIAGRAM 2]...
  • Page 83 Sol-Ark 12K whole home generator wire diagram 120v/240V [DIAGRAM 3]...
  • Page 84 SOL-ARK 12k LINE SIDE Tap Wire Diagram 120v/240V [DIAGRAM 4]...
  • Page 85 SOL-ARK 12k standard Wire Diagram 120v/240V [DIAGRAM 5]...
  • Page 86 SOL-ARK 12k X2 Standard Wire Diagram 120v/240V [DIAGRAM 6]...
  • Page 87 SOL-ARK 12k X3 Standard Wire Diagram 120v/240v [DIAGRAM 7]...
  • Page 88 [DIAGRAM 8]...

  • Page 89: Install Testing Checklist

    INSTALL TESTING CHECKLIST 65 . Sol-Ark 12K Install Operational Verification Checklist Questionnaire ATTENTION This checklist must be filled out and submitted to register your warranty. Please visit: https://www.sol-ark.com/register-your-sol-ark/ Precautions and Checks: 1. Unpack the package, check the number of accessories and the appearance of the battery before use;...
  • Page 90 4. If you have problems, please take pictures of these and email to: support@sol-ark .com Battery icon screen, showing detailed voltages (the screen shown below) b. Sol-ark 12k with batteries and of user wiring area 5. Load and solar test Press the battery icon for the detailed voltages screen.
  • Page 91 9. Turn off PV input, running only on batteries for several minutes. Are appliances still powered? Y/N 10. Turn on PV input and ac grid inputs. 11. Did you setup Wi-Fi plug to the customer’s internet? Y/N 12. Absolutely important for software updates. Did you help customer register system on monitoring app? Y/N 13.

  • Page 92: Warranties

    WARRANTIES 66 . Limited Warranty: Sol-Ark 12K Hybrid Inverter 10-Year Limited Warranty for SOL-ARK (Portable Solar LLC) Products. Sol-Ark provides a Ten-year (10) limited warranty (“Warranty”) against defects in materials and workmanship for its Sol-Ark products (“Product”). The term of this Warranty begins on the Product(s) initial purchase date, or the date of receipt of the Product(s) by the end user, whichever is later.
  • Page 93 If you have any questions regarding our return policy, please email us at sales@sol-ark.com or call us at the number above during regular (M-F) business hours. Sol-Ark 12K Install Operational Verification Checklist Questionnaire must be filled out, signed, and dated to secure full warranty coverage.
  • Page 94 - Use of an incompatible inverter or devices. The products damaged due to the reason/reasons that not responsible by the seller, Storz Power shall provide charged service, all expenses Including material cost, labor cost, warehouse cost, transportation cost, custom duties, analysis cost, management cost, corporate profits, disposal expenses, etc.
  • Page 95 Storz Power. In the event that the product model is no longer available in the market anymore, Storz Power may replace it with different model with equivalent functions and performances or refund the remaining annually depreciated value of the purchase price of the products during the Terms of product warranty as Compensation Schedule listed below.
  • Page 96 Claims should be made to the authorized Reseller from whom the product was purchased. The following items must be made available to Storz Power within 48 hours of a defect being discovered for an exchange to be effected under this policy: Battery data including: 1.

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