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Figure 18. DC Bias Voltage Measurement
10.0 REPAIR/RETURN PROCEDURE
Because
of
the
nature
instrumentation, field repair is typically NOT
recommended and may void any warranty. If
factory service is required, contact IMI for a
RETURN MATERIAL AUTHORIZATION (RMA)
number prior to sending equipment to the
factory. Please have information available, such
as model and serial number. Also, to insure
efficient service, be sure to include a written
description of the symptoms and problems with
the equipment to a local sales representative or
distributor, or contact IMI if none are located in
your area.
Customers outside the U.S. should consult their
local IMI distributor for information on
returning equipment. For exceptions, please
contact the International Sales department at
IMI to request shipping instructions and an
of
most
IMI
RMA.
For assistance, please call (716) 684-
0003, or fax us at (716) 684-3823. You may also
receive assistance via e-mail at imi@pcb.com or
visit our website at www.pcb.com.
11.0 CUSTOMER SERVICE/WARRANTY
IMI, a division of PCB Piezotronics, guarantees Total
Customer Satisfaction. If, at any time, for any
reason, you are not completely satisfied with any IMI
product, IMI will repair, replace or exchange it at no
charge. You may also choose to have your purchase
price refunded.
IMI instrumentation is warranted against defective
material workmanship for 1 year unless otherwise
expressly specified. Damage to instruments caused
by incorrect power or misapplication, is not covered
by warranty. If there are any questions regarding
power, intended application, or general usage,
please consult with your local sales contact or
distributor. Batteries or expendable hardware items
are not covered by warranty.
IMI offers to all customers, at no charge, 24-hour
phone support. This service makes product or
application support available to our customers, day
or night, seven days a week. When unforeseen
problems or emergency situations arise, call the IMI
Hot Line at (716) 684-0003, and an application
specialist will assist you.
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