TP-Link Deco X50-PoE - AX3000 Whole Home Mesh Wi-Fi 6 System Manual

Introduction

This guide provides a brief introduction to Whole Home Deco Mesh Wi-Fi 6 System with PoE and regulatory information.
Features available in Deco may vary by model and software version. Deco availability may also vary by region or ISP. All images, steps, and descriptions in this guide are only examples and may not reflect your actual Deco experience.

Conventions

In this guide, the following conventions are used:

Convention	Description
Deco	Stands for Deco Whole Home Mesh Wi-Fi System/Unit.
Underline	Hyperlinks are in teal and underlined. You can click to redirect to a website or a specific section.
Teal	Key information appears in teal, including management page text such as menus, items, buttons and so on.
Note:	Ignoring this type of note might result in a malfunction or damage to the device.
Tips:	Indicates important information that helps you make better use of your device.

More Info

• Specific product information can be found on the product page at https://www.tp-link.com.
• A Technical Community is provided for you to discuss our products at https://community.tp-link.com.
• Our Technical Support contact information can be found at the Help center of the Deco app and the Contact Technical Support page at https://www.tp-link.com/support.

Speed/Coverage/Device Quantity Disclaimer

Maximum wireless signal rates are the physical rates derived from IEEE Standard 802.11 specifications. Actual wireless data throughput and wireless coverage, and quantity of connected devices are not guaranteed and will vary as a result of network conditions, client limitations, and environmental factors, including building materials, obstacles, volume and density of traffic, and client location.

MU-MIMO Disclaimer
Use of MU-MIMO requires clients to also support MU-MIMO.

IoT Compatibility Disclaimer
IoT compatibility refers only to smart devices that can be controlled via the Deco app. Other wireless devices can still connect to Deco for normal Wi-Fi use.

Seamless Roaming Disclaimer

Clients need to support 802.11k/v/r and may require additional set up. Performance may vary depending on the client device.

HomeShield Disclaimer

HomeShield includes the Free Basic Plan. Fees apply for the Pro Plan. Visit tp-link.com/homeshield for more information.

Appearance

Each Deco has an LED that changes color according to its status, one Gigabit PoE port, an advanced 2.5 Gbps PoE port, a power slot, and a reset button.

See the explanation below:

Tip: The product label can be found at the bottom of the product.

Pulse Yellow: Deco is resetting.
Solid Yellow: Deco is starting up.

Pulse Blue: Deco is ready for setup.
Solid Blue: Deco is setting up.

Pulse Green: Deco is upgrading firmware.
Solid Green: Deco is all set up and connected.

Pulse Red: The satellite Deco is disconnected from the main Deco.
Solid Red: Deco has an issue.

Power Supply: Deco can be powered via a power adapter or a PSE device (such as a PoE switch).

Multi-Gig Internet Connection: 1× 2.5 Gbps port and 1× Gigabit port make full use of gigabit speeds from your local ISP. WAN/LAN support meets all your internet demands.

Reset: Press for 1 second and release to reset Deco to factory default settings. The light changing from pulsing yellow to solid yellow indicates a successful reset.

Mounting Options

Ceiling Mount

Wall Mount

Tabletop

Power Up Your Deco

Deco can be powered via a power adapter or a PSE device (such as a PoE switch) which complies with Power Source Class 2 (PS2) or Limited Power Source (LPS) and Electrical Energy Source Class 1(ES1) of IEC 62368-1.

Setup Video can be found at https://www.tp-link.com/support/download/deco-x50-poe/

Option1: Via PoE Switch (Compliant with 802.3at)

Connect an Ethernet cable from the PoE switch (compliant with 802.3at) to the Deco's Ethernet port. The power should not be less than18 W.

Option 2: Via Power Adapter

Plug one end of the provided power adapter into the power port of the Deco and the other end to a standard electrical wall outlet.

Set Up Your Deco Network

First let's start by setting up the Deco network. Get the TP-Link Deco app for iOS or Android, then follow the app to walk through the setup.

Setup Video can be found at https://www.tp-link.com/support/download/deco-x50-poe/

1. Get the Deco app
   Download and install the Deco app from Google Play or App Store, or by scanning the QR code below.
   

OR

2. Log in with TP-Link ID
   
   Open the app and log in with your TP-Link ID. If you don't have a TP-Link ID, create one first.
   Tip: If you forgot your login password, tap Forgot Password.
   The app will help you reset your password.
   
   
3. Select your Deco model
   
   Search for and select your Deco model. If you have more than one Deco model, tap the question below the search box to check how to maximize the overall network.
4. Plug in your Deco
   
   Power off your modem, connect your Deco to the modem, then power them both on.
   If you don't have a modem, connect your Deco directly to the Ethernet outlet.
   
5. Specify your Deco's location
   
   Select or custom a location for your Deco. The location will be used as the name of your Deco.
6. Connect your Deco to the internet
   
   Select the internet connection type and enter the information. If you are not sure, contact your internet service provider.
7. Create your Deco Wi-Fi
   
   Create the network name and password for your Deco and connect to it.
   
8. Setup complete
   
   Your Deco network is now up. You can connect your devices to the Deco network.
   If you have more decos, tap Add another Deco to add them to your network.

Mount Your Deco

Deco can be mounted to the wall, the ceiling, or on a junction box, using the screws in the package. Choose the appropriate mounting methods.

Mounting Video can be found at https://www.tp-link.com/support/download/deco-x50-poe/

Screws

US: M3.5*28

EU: M3*28 / M3.5*28 1

OR

Wall Mount: ST3.5*30

Ceiling Mount: M3*30

Option 1: On the Wall/Ceiling

The Deco can be mounted to the wall or the ceiling with the screws in the package.

1. If your Ethernet cable feeds through the wall, position the mounting bracket above the cable hole.
   
   Mark four positions for the screw holes and drill four 6 mm (15/64 in) diameter holes at the marked positions.
2. Insert the plastic wall anchors into the 6 mm diameter holes.
   
3. Secure the mounting bracket to the wall by driving the self-tapping screws into the anchors.
   Make sure the mounting bracket lies flat against the surface.
   
4. Connect the Ethernet cable to the Ethernet port on the Deco.
   
5. Orient the Deco LED according to the image, attach the Deco to the mounting bracket, then rotate it clockwise until it locks into place.
   

Option 2: On a Wall Junction Box

The Deco can be mounted on a junction box. The junction box should be pre-installed with a running-in-wall Ethernet cable. Ensure that the mounting holes align to your junction box.

*Here the standard US wall junction box is used as an example.

1. Detach the faceplate of the junction box with a Phillips screwdriver.
   
2. Feed the Ethernet cable through the mounting bracket. Insert the enclosed screws and tighten them with a Philips screwdriver to secure the mounting bracket.
   
   Notes:
   1. Do not over tighten the screws.
   2. If the enclosed screws do not fit the junction box, use the screws attached to the junction box instead.
3. Connect the Ethernet cable to the Ethernet port on the Deco.
   
4. Orient the Deco LED according to the image, attach the Deco to the mounting bracket, then rotate it clockwise until it locks into place.
   

Option 3: In a Ceiling Tile

The Deco can be installed in a ceiling tile with the screws in the package. Make sure the ceiling tile is larger than the Deco.

1. Remove the ceiling tile.
   
2. Place the mounting bracket in the center of the ceiling tile. Mark four positions for the screw holes and a location for the Ethernet cable hole. Drill four 4 mm (5/32 in) diameter holes for the screws and a 25 mm (63/64 in) diameter hole for the Ethernet cable at the marked positions.
   
   
3. Secure the mounting bracket to the ceiling tile using four pan-head screws, washers, and wing nuts.
   
4. Feed the Ethernet cable through the hole and set the ceiling tile back into place.
   
5. Orient the Deco LED according to the image, attach the Deco to the mounting bracket, then rotate it clockwise until it locks into place.
   

Troubleshooting

Solutions to common problems during setup or use are provided here for reference. Follow the steps and the provided link below to diagnose and solve problems you might experience with your Deco.

If problems still exist, contact us: https://www.tp-link.com/support

Q1. What should I do if I fail to configure the main Deco and get stuck on "We couldn't find Deco"?
Refer to the guide https://www.tp-link.com/support/faq/2239/ or follow the video https://youtu.be/2HYuEYS9XJM

Q2. What should I do if I fail to configure the satellite Deco and get stuck on "We couldn't find another Deco"?
Refer to the guide https://www.tp-link.com/support/faq/1447/ or follow the video https://youtu.be/iVgDzoo16T4

Q3. What should I do if I fail to configure the main Deco and get stuck on "Testing Internet Connection"?
Refer to the video https://youtu.be/OSUrGdWH-i0

Q4. What should I do if my wireless devices cannot connect to Deco?
Refer to the guide https://www.tp-link.com/support/faq/2718/

Q5. What should I do if Deco suddenly lost internet access?
Refer to the guide https://www.tp-link.com/support/faq/1454/

Q6. How can I find a suitable spot for my Deco?
Refer to the guide https://www.tp-link.com//support/faq/1446/

Q7. What can I do if the Deco app isn't working properly?
Refer to the guide https://www.tp-link.com/support/faq/1456/

Documents / Resources

References

• WiFi Networking Equipment for Home & Business | TP-Link
• https://community.tp-link.com
• TP-Link Product Support - Wireless Networking Equipment Support
• Download for Deco X50-PoE | TP-Link
• Main Deco Failed to Complete Setup | TP-Link
• What to do if I fail to configure the main Deco and get stuck on “We couldn't find Deco”? - YouTube
• Encountering an Error When Adding a Deco | TP-Link
• What should I do if I fail to configure the satellite Deco, get stuck on the step Looking for Deco - YouTube
• 【视频3】What to do if I fail to configure the main Deco and get stuck on “Testing Internet Connection” - YouTube
• Cannot connect to Deco Wi-Fi | TP-Link
• How can I find a suitable spot for my Deco? | TP-Link
• What can I do if the Deco app isn't working properly | TP-Link
• HomeShield | TP-Link Hong Kong
• App Store - Apple
• Google Play
• How can I find a suitable spot for my Deco? | TP-Link

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download TP-Link Deco X50-PoE - AX3000 Whole Home Mesh Wi-Fi 6 System Manual