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Troubleshooting
Cooktop issues
Burner clicks but will not light:
Complete the general troubleshooting on page 22 first.
When lighting the burner, be sure to turn the knob to the high
flame symbol at the 9 o'clock position (see instructions on page 6)
Remove the burner cap. Push the
knob (do not turn). When you here
the clicking of the ignition, you
should be able to see a spark
from the ignition candle to the
burner head. If you cannot see a
spark, call for a service.
Burner does not click when trying to light:
All burners – Check the power supply. The cooktop should be
plugged into a power point in the cupboard.
Not all burners – Call the Glen Dimplex service department
on 1300 556 816 (AU) or 09 274 8265 (NZ)
Burner won't stay lit:
Complete the general troubleshooting on page 22 first.
Be sure to hold the knob down for at least 5 seconds after the
burner lights. This will ensure the flame failure safeguard
(thermocouple) has enough time to heat up.
Uneven flame on burner:
Complete the general troubleshooting on page 22 first.
For new installations, be sure cooktop is adjusted for the correct
type of gas you are using (Natural gas or ULPG). Your installer
should check for correct operation and flame adjustment before
leaving.
The flame goes out when turning the burner to the low
position:
Complete the general troubleshooting on page 22 first.
For new installations, be sure cooktop is adjusted for the correct
type of gas you are using (Natural gas or ULPG). Your installer
should check for correct operation and flame adjustment before
leaving.
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