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12 Troubleshooting
Before contacting the service centre, you are advised to
follow the instructions below:
• You are advised to fully charge the battery for optimal operation.
• Avoid storing large amounts of data in your tablet as this may
affect its performance.
• Use Factory data reset and the upgrade tool to perform
tablet formatting or software upgrading. ALL User tablet data:
contacts, photos, messages and files, downloaded apps will be
lost permanently. It is strongly advised to fully back up the tablet
data and profile via Android Manager before doing formatting and
upgrading.
My tablet cannot be switched on or is frozen
• When the tablet cannot be switched on, charge for at least 20
minutes to ensure the minimum battery power needed, and then
try to switch on again.
• When the tablet falls into a loop during power on-off animation
and the user interface cannot be accessed, press and hold the
Volume down key to enter Safe Mode. This eliminates any
abnormal OS booting issues caused by 3rd party APKs.
• If neither method is effective, please power off the tablet using the
Power key and the Volume up key (holding both together).
My tablet has not responded for several minutes
• Restart your tablet by pressing and holding the Power key.
My tablet turns off by itself
• Check that your screen is locked when you are not using your
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