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P HA NTOM
O P E R A T I O N S M A N U A L
Rechargeable ITE (In-The-Ear)
Read this manual and soundgear.com/guide
for important safety and health information.

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Summary of Contents for SoundGear PHANTOM

  • Page 1 P HA NTOM O P E R A T I O N S M A N U A L Rechargeable ITE (In-The-Ear) Read this manual and soundgear.com/guide for important safety and health information.
  • Page 2 2 | Warnings, Cautions, & Notices Warnings, Cautions, & Notices | 3 REQUIRED HEARING AID INFORMATION WARNING to Hearing Aid Dispenser, Outputs over 132 dB SPL: The following additional information is provided in compliance with U.S. Food and Drug Administration (FDA) regulations: You should exercise special care in selecting and fitting a hearing aid with a maximum output that exceeds 132 dB SPL because it WARNING:...
  • Page 3 4 | Warnings, Cautions, & Notices Warnings, Cautions, & Notices | 5 If you have hearing loss in both ears, you might get more out of The audiologist will conduct a hearing aid evaluation to assess using hearing aids in both, especially in situations that make you the person’s ability to hear with and without a hearing aid.
  • Page 4 6 | Warnings, Cautions, & Notices A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lip reading.
  • Page 5 • Zipper case powered by Starkey technology. • Removable lanyard system • Operations manual Phantom Hearing Aid Features • Hear Clear wax guards - Amplification for Normal to • Cleaning brush Moderate Hearing Loss - 4 Digital Programs for different...
  • Page 6: Table Of Contents

    6. Device Care 6.1 SoundGear Device Care ....30 6.2 Charger Care ......34 6.3 Troubleshooting Guide .
  • Page 7: Charger Overview

    Some very loud sounds may damage hearing, even when wearing secondary hearing protection (e.g., high-caliber firearms). Review soundgear.com/guide for more information. Ensure proper fit. Improper fit will reduce the effectiveness of hearing protection. Your audiologist should confirm your device fits properly when delivered.
  • Page 8 To avoid electric shock, do not open or insert • Do not use damaged charging anything inside the hearing aid or charger. components (e.g., frayed cables, Send to SoundGear for service. There are no liquid exposure). user-serviceable parts. • Keep all components dry.
  • Page 9: Pairing

    SoundGear devices, press and hold the Select any memory shown in the list to change power button to power the devices on the SoundGear device to that memory setting. (approx. 5 seconds). This will put the devices in pairing mode for 3 minutes after turning on.
  • Page 10: Mobile Phone Use

    3 minutes SoundGear devices. after turning on. Microphone Use while Streaming Tap the name of each SoundGear device to connect each SoundGear device to the When an audio stream starts, the microphones on your SoundGear devices Android device.
  • Page 11: 2-Way Audio (Ios Only)

    When a phone call comes in, you can answer the call using your iPhone, iPad, or with a Your SoundGear devices are equipped with short press to the button on your SoundGear 2-Way microphones. The 2-Way Audio will device. be enabled by default when connected to your iOS device.
  • Page 12: Charging

    • It is safe to keep them in the charger after they are fully charged and any time that you are not wearing them • If you will not be wearing your SoundGear devices for an extended period of time (i.e., weeks) remove the plug from the...
  • Page 13: Charger On-Board Battery Leds

    10 seconds device with your thumb and forefinger on the • To refresh LEDs, remove a SoundGear outer edges of the case. device from the charging post for 3 seconds and then replace it in the Tilt your hand slightly charger (refresh lasts 10 seconds only –...
  • Page 14: User Controls

    Decrease Volume Place your SoundGear device on a flat, stable your head. surface (e.g., a table) with the tip facing upwards and it will power off after about 15 minutes.
  • Page 15: Volume Control Indicators

    28 | User Controls User Controls | 29 5.4 Volume Control Indicators 5.6 Memory Change and Memory Indicators Your SoundGear devices are configured with Your SoundGear devices are audible indicators, which highlight the current configured with 4 memories. volume position.
  • Page 16: Device Care

    6.1 SoundGear Device Care – Away from direct sunlight and heat to avoid extreme temperatures Keep your SoundGear devices clean at all times. Heat, moisture and foreign substances – Safely out of reach from children can result in poor performance.
  • Page 17 32 | Device Care Device Care | 33 Custom Microphone Cover The custom microphone cover protects the microphone from wax and debris. Your SoundGear dealer or SoundGear Customer Support will instruct you on maintenance of the microphone cover.
  • Page 18: Charger Care

    Unclear, Distorted Contact your Defective Performance SoundGear dealer SoundGear or SoundGear device Customer Support Place in your charger until the Charge required LEDs stop blinking and become solid...
  • Page 19 Many common Power save cordless, no SoundGear devices on mode the charging post. Both problems may be solved by your SoundGear LEDs are the charging LEDs and the illuminated dealer or SoundGear Customer Support. on-board battery LEDs will...
  • Page 20: Technical Specifications

    38 | Technical Specifications Technical Specifications | 39 Hearing Protection Information IPIL (Impulse Peak Insertion Loss) This SoundGear device has a noise reduction rating (NRR) of 22 dB. dB Peak This is a standardized estimation of how much Normal 18.0 35.5...
  • Page 21 40 | Tips for Better Communication Tips for Better Communication | 41 Hearing Aid Tips • Develop realistic expectations of what your hearing aids can and cannot do Your hearing professional will recommend an appropriate schedule to help you adapt to •...
  • Page 22: Limited Warranty Information

    This Limited Warranty provided by Starkey Laboratories, Inc., that you deliver your device to one of Starkey Laboratories, Inc., to you, the original purchaser of a SoundGear device, covers authorized dealers or directly to Starkey Laboratories, Inc. in your new electronic hearing protection device when sold by an the manner described below.
  • Page 23: Regulatory Information | 45

    YOUR LEGAL REMEDIES: SoundGear Phantom devices are an air conduction hearing THIS LIMITED WARRANTY DOES NOT “EXTEND TO FUTURE instrument that is a wearable sound-amplifying device intended PERFORMANCE.” ANY ACTION TO ENFORCE THIS LIMITED to compensate for impaired hearing, but also offers a hearing protection benefit when sudden loud sounds occur.
  • Page 24 46 | Regulatory Information Regulatory Information | 47 If you use other medical devices or wear implantable medical CAUTIONS: devices such as defibrillators or pacemakers and are concerned • If the product is hot, do not touch it until cool. that your hearing aids might cause interference with your medical device, please contact your physician or the manufacturer of your •...
  • Page 25 48 | Regulatory Information Regulatory Information | 49 WARNING: i. Visible congenital or traumatic deformity of the ear. If Portable Radio Frequency communications equipment is used closer than 30 cm (12 inches) from your ii. History of active drainage from the ear within the hearing aid, degradation of the performance of your hearing aid previous 90 days.
  • Page 26 50 | Regulatory Information Regulatory Information | 51 CHILDREN WITH HEARING LOSS If you have reservations about your ability to adapt to amplification, you should inquire about the availability of a trial- In addition to seeing a physician for a medical evaluation, a rental or purchase-option program.
  • Page 27: Fcc Information

    52 | Regulatory Information Regulatory Information | 53 EU ADVERSE EVENT REPORTING • IEC 60601-1-2 radiated emissions requirements for a Group 1 Class B device as stated in CISPR 11 Any serious incident that has occurred in relation to your Starkey •...
  • Page 28 54 | Regulatory Information Regulatory Information | 55 Starkey Laboratories, Inc. Symbol Applicable Symbol Symbol 6700 Washington Ave. South Meaning Standard Number Eden Prairie, MN 55344 USA BS EN ISO www.starkey.com Manufacturer 5.1.1 15223-1:2021 Manufacturer symbol – To identify the Authorized manufacturer of a product representative...
  • Page 29 56 | Regulatory Information Notes Symbol Applicable Symbol Symbol Meaning Standard Number Regulatory Compliance Mark AS/NZS 4417.1:2012 (RCM) Australia’s ACMA Regulatory Compliance Mark Giteki Mark Japanese Radio Law IEC 60601-1 IEC 60417- Direct current Reference no. 5031 Table D.1 European Parliament Recycling Symbol and Council Annex I-VII...
  • Page 30 Notes Notes...
  • Page 31 Apple, Inc., registered in the U.S. and other countries and regions. Android is a trademark of Google LLC. SoundGear, SoundGear logo and Phantom are trademarks of Starkey Laboratories, Inc. Use of the Made for Apple badge means that an accessory has...

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