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10. The Manufacturer reserves the right to terminate the guarantee if its
staff or representatives are subjected to physical or verbal abuse in the course
of carrying out their duties.
11. Optional extras, where available (i.e. extendable feet) are supplied on a
chargeable basis only.
Does Beko offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may at its sole
discretion, replace your product with a new product instead of carrying out a
repair. Where a replacement is offered, this would normally be an identical model
but when this is not possible, a model of similar specification will be provided.
Subject to agreement, the Manufacturer will cover the costs and arrange for
the delivery of the new product and for the return of the old product. Any costs
related to disconnecting the faulty product and installing the replacement
product will not be borne by the Manufacturer unless previously agreed to
in writing. The original guarantee will continue to apply to the replacement
product; the new product will not come with a new guarantee.
When will the repair take place?
Our Service Representatives work Monday to Friday 9.00am to 5.00pm.
Appointments outside these hours may be possible at the sole discretion of the
Manufacturer but cannot be guaranteed. Whilst our Service Representatives
will endeavour to minimize inconvenience and to meet requests for specific
timed appointments, this cannot be guaranteed. We will not be liable for delays
or if it is unable to carry out a repair because a convenient appointment cannot
be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Service Representative
that your product is covered by this guarantee with a proof of purchase. The
Manufacturer reserves the right to charge for the reasonable cost of any service
call if:
• You cannot provide evidence that your product is covered by this guarantee.
• Where a service call has been made and the Service Representative finds that
there is no fault with your product.
• That your product has not been installed or operated in accordance with the
User Instructions Booklet.
• That the fault was caused by something other than faulty materials, defective
components or manufacturing defects.
• For missed appointments.
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